Moore-Built Construction & Restoration, Inc.

Until I physically speak with Kohl’s and my refund is issued, my issue is not resolved.

We have made the business decision to send three new gift cards, in the amount of; $320.00, $488.90, and $200.37, which will arrive via mail within 7-14 business days.

Our records show the customer's concerns were addressed by our Corporate Refund Department directly. The customer was advised part of the refund was placed on the customer's account on 01/15/16.  The remaining part of the refund would be sent on a Kohl's Merchandise Credit via USPS. We would...

thins information was helpful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]          Kohl's has missed the point.  They did not read my message.  I was asked to search for 2 products in the store instead of them helping to check for theproduct.  They need to reassess how they should help the customer.

We have researched our customer's concern and in order for the customer to get the full refund amount, she would need to return the merchandise from Order [redacted]. The $75.00 Kohl's Cash from the original tender was issued for the television purchase. The customer spent the $75.00 Kohl's Cash. We...

are not manually issuing a $75.00 credit unless it the merchandise is returned. The customer can then attach receipt to her complaint so we can process credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
My mailing address i[redacted]3Regards,
[redacted]

We apologize for the frustration this has caused our customer. Please know we have processed a gift card in the amount of $87.17 which was sent via mail on June 29 to the address on the order. Additionally, a credit in the amount of $4.17 will be credited on our customers Master Card ending in [redacted],...

which she will see in an average of seven days.

We apologize about the inconvenience our customer experienced due to Order 7041956097. We are more than happy to send out our customer a $45.00 gift card  for the original order in which he would have earned Kohl's Cash. The promotion was $15.00 for every $50.00 spent. If the customer agrees,...

please have him respond and confirm his mailing address.

Since the correct discounts were received at checkout, no further compensation is warranted. As such, we consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Stephanie [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have photo and video evidence of the advertising error. I am sure the company is aware of the error as the advertising error was removed instantly after I spoke to the 2nd representative regarding this matter. I have attached screen shots of the advertised offer, but was unable to attach the video. I do have the video available if available to send in an alternative way.
Regards,
[redacted]
[redacted]

We can confirm a full return was processed for our customer. We show a credit for $50.94 on December 18, 2016 and a credit on February 09, 2017 in the amount of $50.95 which equals a total of $101.89. Our customer earned $30.00 in Kohl's Cash on her order, we can send it in the form of a gift card, but Kohl's does not accommodate for rebates not mailed. We apologize for the inconvenience. At this time, we consider this matter closed.

Instead of requesting compensation then I would like for someone higher up than an associate at their customer service line to reach out to me.

We have contacted our customer directly. We advised the purchaser needs to call in to speak to our fraud department at 1-888-890-1755 to address further.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have reviewed our
customer's concern and have confirmed the following. In 2015, our customer
spent $1,240.00, which generated $60.00 in Yes 2 You Rewards. We have confirmed
all of the certificates have...

been redeemed for 2015. The following are the
certificates issued and redeemed in 2015:
 
 
01/31/2015
  167828021278463   $20.00
03/31/2015  
172828081625614    $5.00
05/31/2015
  172848099593927    $5.00
07/01/2015
  172858105994555    $5.00
07/31/2015
  172868113176434   $20.00
12/01/2015
  172908102350812    $5.00
 
I can confirm our
customer did spend the $1539.74, and did not receive his Yes 2 You Rewards. We
will apply this immediate and should reflect within 24 hours. Once the points
have updated, as of today, our customer will have 1973 points which will
generate a $95.00 certificate for July. We apologize for any frustration or
inconvenience our customer has experienced.

We apologize for the inconvenience our customer experienced with online Order 5703435249. We just need more information in order to address our customer's concern. Can the customer confirm which items were not received.

I don't accept Kohl's offer because they only asked for a address and made no mention of what would be done. The address is [redacted] . If they are using...

this address to send the cards (again there should be two for $274.00 each  and whatever ,if any extra they will do for there executives lack of communication and concern. I would also prefer if they could be sent overnight..Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will be contacting you again if this credit doesn’t post to my account, as promised in the past.  
Regards,
[redacted]

Our records state the item on order #8359029566 was returned to the store on August 20, in the amount of
$24.94. As a 30% off coupon, as well as two $10 off coupons were used on this order,
the return amount reflected the referenced discounts. Additionally, since the merchandise earned Kohl's...

Cash, and was subsequently redeemed, the return amount was lessened
by the amount of Kohl's Cash used. Please have our customer visit the
following website to view how our Kohl’s Cash program works; https://cs.kohls.com/app/answers/detail/a_id/278/kw/Kohl's%20Cash.