Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I do not think that holding my payment charged for 1 month, not shipping out my ordered product and insisting that it is shipped, and then wasting 2 hours of my time on phones to reconcile the missing item with a refund at a month's time without delivery of said ordered item is satisfactory and I should be remunerated for my poor experience and for the held charges which Kohls has had in possession for nearly 30 days,Regards,[redacted]

Kohl's apologizes to our customer for the length of time it has taken to resolve her concern. We have refunded her necklace for $18.46, the amount paid. She can expect this back onto her original form of tender within 7 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  REGARDING THE NEED FOR ME TO CONTACT UPS TO "RELEASE" THE PACKAGE SO IT CAN BE SENT TO KOHL'S, KOHL'S MEANS RE-SENT.  THE RETURN HAS ALREADY BEEN SENT TO KOHL'S AND REJECTED, UNOPENED, BY KOHL'S!!!  HERE'S THE STORY: On July 28th, THE DAY THAT I INITIATED THE COMPLAINT AGAINST KOHL'S, I did so in response to a call I made to UPS to inquire about the status of my return.  The UPS agent informed me that Kohl's receiving agent refused to accept the return, CLAIMING THE RETURN WAS SENT TO THE WRONG ADDRESS!  The address was the one supplied by Kohl's on the return requisition form it sent to me, and which the UPS delivery driver accepted as LEGITIMATE!   The agent to whom I spoke at UPS verified for me the address on the requisition form.  The address is: Kohl's, Return Center, 3500 Salzman Road, Middletown, Ohio 45144-9401.  This is exactly the address Kohl's lists on it's website if one wishes to return an item.  I INFORMED UPS TO SIMPLY RE-SEND THE PACKAGE TO THAT ADDRESS.  UPS INFORMED ME THAT, BECAUSE KOHL'S HAD REJECTED THE RETURN, KOHL'S HAD TO REQUEST THAT THE ITEM BE RE-SENT.  KOHL'S REPRESENTATIVE IS LYING TO YOU.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spent at least over 4 hours across multiple phone calls with Kohl's in the last two months requesting a refund. All the answer I got was I will get a refund in 14-30 business days. I do not wish to spend another several hours begging for my refund. I want my refund be issued immediately and mailed to my address in the forms of a merchandise credit.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was I was contacted by Kohls and they provided compensation which was satisfactory.  The case should include remarks that the business took positive steps in making the matter right for the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Subtotal$105.96TAKE5-$5.00WINTERFLAKE-$12.03Kohl's Cash x0376-$10.00Shipping FREESales Tax$5.02Total$83.95Yes2You Rewards (potential points) 79  Your Savings$88.07 The correct way should be done. Remove sale tax 5.02 add $10.00 credit should be $68.93 than sale tax If you pay minimum payment of 27.00 to avoid interest charge pay 50.00 the interest charge should be less double check it I want this correct with right interest charge payment

In order to research this complaint, we need more information about the customer's purchase. We ask the customer provide his Kohls.com order number or transaction information from him in-store receipt. The transaction information can be found on the top of the customer's receipt , to the right of...

the time stamp. The transaction information will be in the following format: XXXX/XXXX/XXXX/X.

We have forwarded the customer’s address
information to our Marketing Department for removal. Please be advised that it may take up
to 12 weeks for the change to take effect, as they are printed 6 to 8 weeks in
advance and are held at the post office until delivery date. We apologize for
any...

inconvenience.

Our records indicate three separate Kohls.com orders were placed. The first Kohls.com order, ending in 3878, which was submitted on November 19, at 11:28 PM CST, did not earn Kohl's Cash as it was placed during a non-earning period. The second Kohls.com order, ending in 8973, was placed on November...

20, and qualified for $15.00 Kohl's Cash. Accordingly, this was sent, via email. The third Kohls.com order, ending in 6234, was placed on November 23, and qualified for $15.00 Kohl's Cash, which was issued, via email, as well. Going forward, please know that Kohl's Cash is earned up until 11:59 PM CST on the last day of the earning period. For more information regarding Kohl’s Cash earning and redemption periods, please access the following link; https://cs.kohls.com/app/answers/detail/a_id/982. As the correct amount of Kohl's Cash was issued, we respectfully decline any additional reimbursement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I left voice message to call me back.
Regards,
[redacted]

We have
processed a credit back to a Kohl’s Merchandise Credit for the missing Kohls.com
order #[redacted]. We advise our customer to allow 10-14 business days to
receive this via mail. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. As stated in my complaint - that credit was issued to a one time gift card from my contact lens manufacturer (Cooper Vision) and was given to the Kohls store associate on 11/23 to throw away as the full value of card ($50) was used during that transaction. I'm appalled that your company has a business practice of crediting returned items to gift cards?  Is that legal? And then you refuse to refund me my money when I returned the item to the store?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize to the customer for the frustration. We have refunded her American Express ending in 2007 for $16.80. This credit will be visible in an average of seven days.. Additionally, $20.00 of Blue Kohl's Cash was sent via email to our customer.

Currently Kohl's point of sale procedure dictates that Kohl's Cash coupons are subtracted before percent-off discount are applied. Terms and Conditions for Kohl's Cash use are printed online, in our marketing materials, in store and on the back of all Kohl's Cash certificates. We are unable to...

accommodate the customer's request for a credit. We apologize for any inconvenience this current process may have caused.

We are more than happy to research our customer's concern, but more information is needed. • Please have the customer confirm the resolution they are seeking, the customer has returned $167.62 in merchandise from Kohls.com Order 9046994056, which would cause her to lose all of her Kohl's...

Cash.

We apologize for the disappointment. While in most cases out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. However, we...

respectfully decline the desired settlement request, as we are unable to price adjust items on previous sales outside of 14 days from the attempted purchase date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That's ridiculous!  You want me to return it, and re-buy it?  That's INSANE!  You did not give me any indication when I was purchasing the item that I was NOT receiving the Kohls Cash.  I am NOT a frequent shopper of yours.  I would not "know" what the "rules" are, I go by your commercials and your website!  Your website shows KOHLS CASH.  This is a DECEPTIVE practice.  It's WRONG!  I can't believe you want me to RETURN the product and rebuy it... that's absurd!
Regards,
[redacted]

We advise the customer to reply with the information listed on the return receipt starting with the date, including the time, so that we can research further.

Our customer would need to contact customer service at ###-###-####, and request reprints of statements or to determine the transaction.

We have partnered with our rebate department and based on
the information received, we agreed to mail out our customer a $5.00 check.
Please allow 4-6 weeks delivery, since this is being processed via third party.