Moore-Built Construction & Restoration, Inc.

We regret to learn the customer has not received their anticipated return credit. At this time we advise the customer to reply with the Kohls.com order number for further research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to know when the refund due to me will be provided. I have a copy of the original refund receipt and can provide that. I will not post it here as I do not know what will be publicly posted. My name and address have been provided to Kohls upon returning the merchandise. This refund has been promised within 7-10 days since Dec. 26, 2016. I have called multiple times to their corporate refund call center as well as left my number for someone to return my call. To date this has not been an effective method of resolution as no one has called me back. I would like someone to contact me directly and provide the refund status.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Currently Kohl's point of sale procedure dictates that Kohl's Cash coupons are subtracted before percent-off discount are applied. Terms and Conditions for Kohl's Cash use are printed online, in our marketing materials, in store and on the back of all Kohl's Cash certificates. We are unable to...

accommodate the customer's request for a credit. We apologize for any inconvenience this current process may have caused.

We apologize to our customer for the frustration. We would be more than happy to honor the price quoted to her on September 23, via phone. Please have our customer place the order on Kohls.com, have her respond with the order number, and we will manually adjust the price to reflect the $103.83...

originally quoted to her.

Our records indicate three separate Kohls.com orders were placed. The first Kohls.com order, ending in 3878, which was submitted on November 19, at 11:28 PM CST, did not earn Kohl's Cash as it was placed during a non-earning period. The second Kohls.com order, ending in 8973, was placed on November...

20, and qualified for $15.00 Kohl's Cash. Accordingly, this was sent, via email. The third Kohls.com order, ending in 6234, was placed on November 23, and qualified for $15.00 Kohl's Cash, which was issued, via email, as well. Going forward, please know that Kohl's Cash is earned up until 11:59 PM CST on the last day of the earning period. For more information regarding Kohl’s Cash earning and redemption periods, please access the following link; https://cs.kohls.com/app/answers/detail/a_id/982. As the correct amount of Kohl's Cash was issued, we respectfully decline any additional reimbursement.

We have processed a return for Kohls.com order #[redacted] on 12/07/15. We advise our customer to allow 10-14 business days for the credit to appear on their Kohl’s Charge account. We apologize for any inconvenience.

Store associate fail to tell consumer about the policy.

We regret to hear the customer has not received her entire purchase from Kohls.com order #4167686963.  At this time the vendor may deliver the customer's merchandise by 12/29/15. If the customer does not receive her anticipated merchandise by this date, we will immediately process a refund. We...

apologize for any inconvenience.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did attach pictures and sent to them. I did not receive any compensation for the damaged item.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was I was contacted by Kohls and they provided compensation which was satisfactory.  The case should include remarks that the business took positive steps in making the matter right for the consumer.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spent at least over 4 hours across multiple phone calls with Kohl's in the last two months requesting a refund. All the answer I got was I will get a refund in 14-30 business days. I do not wish to spend another several hours begging for my refund. I want my refund be issued immediately and mailed to my address in the forms of a merchandise credit.  
Regards,
[redacted]

We are more than happy to research our customer's concern, but more information is needed. • Please have the customer confirm the resolution they are seeking, the customer has returned $167.62 in merchandise from Kohls.com Order 9046994056, which would cause her to lose all of her Kohl's...

Cash.

Our Kohl's Premium Electronics Policy is stated on the bottom of our receipts. We stand by our return policy. Please have the customer refer to the link below for any further information:https://cs.kohls.com/app/answers/detail/a_id/1086/kw/1086

The customer does not need a packaging slip to return the item. Please have her go to the store to get the lowest price within the 13 week period.

We apologize for the inconvenience our customer experienced with online
Order 7464462209. A refund has been processed as January 03, 2017 in the amount
of $389.54. Please advise our customer to allow 7-10 business days for it to
reflect.

We apologize to the customer for the frustration. We have refunded her American Express ending in 2007 for $16.80. This credit will be visible in an average of seven days.. Additionally, $20.00 of Blue Kohl's Cash was sent via email to our customer.

We have
processed a credit back to a Kohl’s Merchandise Credit for the missing Kohls.com
order #[redacted]. We advise our customer to allow 10-14 business days to
receive this via mail. We apologize for the inconvenience.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Nick [redacted]

We apologize for the inconvenience our customer experienced when attempting to check out on Kohls.com. We stand by our previous decision to have her $20.00 discounted from a future order. Our customer can provide incident number 170108-006205.