Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience our customer experienced with online
Order 7464462209. A refund has been processed as January 03, 2017 in the amount
of $389.54. Please advise our customer to allow 7-10 business days for it to
reflect.

We regret to hear the customer has not received her entire purchase from Kohls.com order #4167686963.  At this time the vendor may deliver the customer's merchandise by 12/29/15. If the customer does not receive her anticipated merchandise by this date, we will immediately process a refund. We...

apologize for any inconvenience.

In regards to order #[redacted],  Please let our customer
know we apologize for the inconvenience this has caused her. We processed a refund
for the customer, so she will be receiving a credit of $14.99 to her Visa
ending in 4667 in an average of seven days, for the merchandise which was...

inadvertently
sent to her old address. Additionally, new Kohl's Cash in the amount of $50.00
was emailed to her to use on her replacement order. 
As an invitation to shop with us again, we will be mailing out two 30% off
coupons to use on her future orders. If the customer wishes to replace the
order, which was sent to her old address, she will have to place the order
again.

In order to research our customer's concern, more information is needed. • Why was the item not returned to a store?• Is the customer able to provide a proof of purchase?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to know when the refund due to me will be provided. I have a copy of the original refund receipt and can provide that. I will not post it here as I do not know what will be publicly posted. My name and address have been provided to Kohls upon returning the merchandise. This refund has been promised within 7-10 days since Dec. 26, 2016. I have called multiple times to their corporate refund call center as well as left my number for someone to return my call. To date this has not been an effective method of resolution as no one has called me back. I would like someone to contact me directly and provide the refund status.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have verified with our store that the Kohl's Cash was valid on May 23rd-May 31st , and they also extended 10 days for our customer. At this time, we consider this matter closed.

Upon research of this complaint, our records show this refund is for a [redacted]. On 01/20/16, our Corporate Refund Department advised Mr. [redacted] that the merchandise may be picked up, but only by Mr. [redacted]. We advise the customer to reach out to this department directly for any additional...

assistance. They can be reached at ###-###-####.

Our Kohl's Premium Electronics Policy is stated on the bottom of our receipts. We stand by our return policy. Please have the customer refer to the link below for any further information:https://cs.kohls.com/app/answers/detail/a_id/1086/kw/1086

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. there is no day when the gift card was sent nor tracking information 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I ave attached the return slip and what I bought online. They DO NOT match. A shame that a compant that states they have a hassale free return policy would but someone that had brain surgery through such trouble.
Regards,
[redacted]

Our customer has been compensated accordingly for the replacement rug. As such, we consider this matter closed.

Revdex.com:
I do not understand how you would consider this closed considering I still have NOT received my cash refund. I have been told X days several times now. My refund is floating out there. You can NOT consider a case closed until the refund has ACTUALLY been received by the client/Customer. I have NOT received therefore this case is still infact open and I will move on to the next step if the refund isn’t returned within 5 days. Again, very poor customer service and poor response. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for our customers
disappointment. The outstanding orders were successfully delivered via UPS, and
FedEx on October 9, and 10. The jeans were credited back to our customer on
October 11, in the amount of $12.75, to her VISA card ending in 4961, which
will post in an average of seven...

days. We respectfully decline reimbursement
for the remaining orders; however, we have mailed out a $25 Kohl's Merchandise
Credit (KMC) to our customer, as an invitation to shop with us again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want my purchase overnighted to me as well as a full refund Of the purchase price as I have spent countless hours on the phone and have been mistreated and lied to by the customer service staff! 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]this is partially resolved. Kohl's did in fact finally get the pick up order correct. We are now waiting on Kohl's bill to see if in fact they credit the correct and complete amount. If that happens, we will consider this experience completed.  Thanks for your help and patience. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Kiran [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.they have not refunded us our money in Chase cannot refund us the money.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]