Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience and frustration the customer experienced when attempting to place an order on Kohls.com. Can the customer confirm if a order was submitted, since we are unable to locate it one our end. The issue may have caused by several users placing their orders during the...

last few minutes of our promo mainly the reason why we encourage our customers to make use of our 1 day promos as early as possible to avoid such difficulties in placing orders. As a courtesy, we can adjust the customer's order.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Ms. [redacted]

Our customer was issued the prepaid Visa card on January 29, 2016 and had an expiration date of July 31, 2016. Our customer had 6 months to redeem the prepaid Visa card. At this time, the customer has a balance of $18.00. Our rebate department has advised they will not be reapplying the funds to their reward card. At this time, we consider this matter closed.

Our records show all applicable credits have been returned to the customer.  Additionally, the customer was contacted by an Advisor in the Executive Office on 12/08/15, and 12/16/15 to discuss her concerns. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I  reviewed appear below The policy changed after my purchase was done.  I wouldn't have bought such an expensive item without warranty.  Jermine the manager there said the policy changed around October or November she was sure the exact date. I made my purchase October 1st 2016.  I would like a exchange and want this issue resolved. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Hayley [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The business has not provided any resolution here except saying they will continue to work with their refunds department. They have denied the refund and cannot return my property to me.

Our
records indicate that only one package was lost in transit, carrying one
item. As we verified the credit posted to the payment method on December
12, we consider this matter closed.  For interest charge inquiries,
please contact Kohl’s Customer Service, via phone, at ###-###-####.

We apologize that the customer purchased a damaged product.
We have refunded the customer’s Visa card ending in 4509 for the amount of
$51.69. The customer should receive this refund within 7 days.

No
new information was provided by the customer. As such, we stand behind our
previous response and consider this matter closed.

The customer can scan an official bank statement to the Revdex.com portal or fax the information to ###-###-####.

The customer's Kohls.com order was placed on 11/28/2015, and the redemption dates of the desired promo code is from 12/2/2015-12/6/2015. We are unable to accommodate the customer's request for an adjustment, as his purchase did not qualify. We apologize for any disappointment.

Please have the customer verify the order number. We are unable to link the customer's email provided in the complaint to an email on a order.

All inquiries made through the Revdex.com are addressed via the same channel. If they would like to speak to someone directly, they would need to contact our Kohls.com department at ###-###-####, and request a supervisor.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Bethany Wilson

We
apologize for the disappointment; however, in accordance with the Kohls.com
Terms and Conditions, we reserve the right to cancel any order at any time.
Furthermore, any order placed on Kohls.com may be subject to additional
verification, and any information that is used to verify an...

individual is accessible
through public record.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never requested to receive a store credit. I always requested a refund check, as stated on the return receipt.
Regards,
[redacted]

Our records
show the customer should have received their anticipated refund at this time.
If the customer states that have not received their refund, we advise the
customer to contact our Corporate Refund Department directly. They can be
reached at ###-###-####. We apologize for any additional disappointment.