Moore-Built Construction & Restoration, Inc.

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your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Mary Murray

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may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

So basically I was forced to purchase $60 workth of Kohl's Cash as a penalty for returning merchandise that yields Kohl's Cash. I made 2 purchases and 2 returns, that should yeild 0 balance.In my case I have coupon that expire and my credit card is $60 short. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have processed a return for Kohls.com order #4340814675 on 12/28/15. We advise our customer to allow 10-14 business days for the credit to appear. Regrettably, the customer's desired merchandise is no longer available. We apologize for any inconvenience.

We apologize for the confusion regarding our customer Kohls.com order. At Kohl's online checkout, you can only redeem 1 percentage off promo code and 1 shipping promo code. Below is our discounts/promotion inquiry from our site. The 30% promo code was applied, but not the 15% percent because it uses...

the greater amount to maximize your savings.  I have multiple promo codes and discounts.  Which ones can I use on my order?• Only ONE sitewide percent-off promo code can be applied to an order.• MULTIPLE dollar-off coupons (like Kohl's Cash and Rewards Cash) can be added to an order.• MULTIPLE department-specific dollar-off or percent-off promo codes can be applied to an order.• ONE sitewide percent-off promo code CAN be combined with MULTIPLE department-specific dollar-off or percent-off promo codes, but are applied separately (see details below).• Sitewide dollar-off promo codes CAN be combined with sitewide percent-off discounts, but cannot be combined with similar offers.• A free shipping promo code CAN be combined with ANY other promo codes or discounts on your order. Shipping promo codes are handled separately from other promo codes and coupons that apply to the merchandise on your order.• A maximum of four promo codes can be applied to an order. (There is a limit of two promo codes on a mobile device.)

We
apologize for the disappointment. Please know that $21.99 was the sale price
for this item. As a 20% off coupon was also used, the correct amount was
refunded. As such, on November 4, $17.59 was credited to the Kohl's Charge card
ending in [redacted]. Also, on December 20, we credited the cost of...

shipping in the
amount of $6.00, which will post to the above referenced payment method in an
average of seven days.

First and foremost, we wish to extend an apology for the unfavorable experience our customer recently had with us. We strive to deliver the highest level of customer service, and regret that we did not meet our goal and, more importantly, our customers expectations. We expect our...

associates to accommodate our customers in a courteous and professional manner. Please know that our customers comments are instrumental in helping us to improve processes and ensure that all customers have a great experience with Kohl's. We are grateful for the feedback. We have sent our customer 30% coupons that may be applied toward a future purchase for the inconvenience they experienced.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As previously stated, we have processed a Kohl's gift card in the amount of $151.19, and have sent this via mail to our customers address. Please allow standard mail time for delivery of this item.  As no other compensation is warranted, we consider this matter closed.

We have processed a return for Kohls.com order #4325936771 on 01/22/16, back to the customer's VISA ending in  2850. We advise our customer to allow 7-10 business days for the credit to appear. We apologize for any inconvenience.

I am emailing you regards complaint ID [redacted].  I did finally receive a credit for the items I did not receive and also a UPS delivery for a big $1.73 Kohls cash they owed me. Seems like it would have just been easier to credit my card $50, but this company just did not get good customer service or a policy that allows for quick resolutions in situations like this.  I am satisfied with what happened, but I am not happy with their inconsistent and ridiculous store policies that prevent them from rectifying situations like this swiftly. I do believe that if I had not reported to the Revdex.com that I would still be waiting for a response from them and my money so I thank you for that.

We
apologize for the disappointment. As the address was inadvertently changed, on
December 4, we credited $33.79 in compensation for the missing items,
which will post to the VISA card ending in 3943 in an average of seven days.
Additionally, we removed the old address from the shopping...

profile to prevent
any address rerouting issues from happening again. Lastly, since unfortunately the items are now
out of stock, we would not be able to process a reorder.

We
apologize for the disappointment. Our records indicate you spoke to the Kohl's
Corporate Refund Department on January 8, and were advised that a refund would
be processed. As such, a Kohl's Merchandise Credit (KMC) was issued in the
amount of $171.99, via mail, and will be received in an...

average of 7-14
business days.

As stated on the back of the receipt 'Did you pay with a check or debit card? You'll get cash, a Merchandise Credit, or a corporate refund. The refund was processed in accordance with our return policy. We apologize for the inconvenience our customer has experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The details in the response from Kohls stating that I would be eligible for only $50 cash back is incorrect. Please find the snapshot of the Kohls rebate form terms which clearly states that "Limit 5 rebates per product per household". Since I have 4 different products I would have been eligible for $170 cash back. I also had a chat with the Kohls Rebate customer care to confirm my understanding before placing the order and they confirmed that my understanding was correct and I will be eligible for the stated cash back. The kohls rebate chat reference number which confirmed the rebate is 1465143. The proposed resolution to replace the 40$ kohls cash with a equivalent 40$ gift card and to hold onto the slow cookers which I already have with me does not change the scenario.I would appreciate a better compensation for the miss from their part and also for spoiling my housewarming gift plans. Regards,
[redacted]

Our records show records all applicable return credits were processed on 12/08/15, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
$20 Kohl's cash that I had earned was used on second order of $60.71 which was not received as well. So in return I will only get credited $60.71 loosing Kohl's cash of &20? Order placed on June 26th was not used with $20 Kohl's cash. 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced
due to not being able to place his order on Kohls.com. Upon review, we did
remove any restrictions in place, which were preventing the order from being
processed. We also will be happy to honor a 30% discount off of a future order
as a...

one-time courtesy (exclusions may apply).

We regret to learn that the customer was unable to redeem her Kohl's Cash before it expired. Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's Cash. In the past, stores may have made an exception to our policy to honor expired coupons; however,...

going forward this will not be the case and our policy will now be enforced. Regrettably, we are unable to accommodate the customer's request to honor the Kohl's Cash. We apologize for any inconvenience,