Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We regret to hear the customer has not received Kohls.com order #[redacted] . On 12/14/15 we processed a return back to the customer's [redacted] card ending in [redacted] for the order. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's states that it utilized the same order number to return two separately ordered Levi jeans and somehow feels justified in ripping me off in my return credit? Okay. Let's see what the New York State Attorney General's Office would say about shortchanging a customer on their refund credit. I will have to escalate this matter as I know the actions of the Revdex.com are limited and, if an agreement cannot be reached, which it appears it will not be, cannot force a resolution. 
Regards,
[redacted]

We regret to hear of the customer's recent Kohls.com shopping experience. Our records show the return for Kohls.com order #[redacted] was processed on 01/23/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business...

days for the credit to appear. We apologize for any inconvenience.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I informed Kohl's multiple times that I moved to a new address[redacted]. Every time they said they sent me the rebate. But I NEVER received anything at all.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]My receipt does not state this, nor is it posted anywhere in your Stroudsburg, PA store.  Staff should tell customers the new policy!

We
apologize for our customers disappointment; however, in accordance with the Yes2You
(Y2Y) Rewards Terms and Conditions, "we reserve the right to make
any adjustments to, including termination of, your Program Account at any
time." As a courtesy, we have re-enrolled our customers Y2Y Reward...

account,
and have credited our customer 6400 reward points, resulting in a $320 reward
certificate, which will be issued via email on December 1, and expire on
December 31.

We apologize for the inconvenience and frustration our customer experienced with online Order 6970833421. We have processed a full refund for out customer in the amount of $264.99 which was applied to our customer's Visa ending in 4044. Please advise our customer to allow 7-10 business days for this...

to reflect on their credit account.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already spoken to the fraud department, and I was unable to reach a resolution. I was told the same thing that I've been told over and over. This is not a matter of fraud. This is a matter of Kohl's not issuing my FULL refund. They have only issued partial, and I am still missing $250. Kohls's isn't simply sending me in circles. 
Regards,
[redacted]

Upon review of our customer's inquiry, our customer would need to contact ###-###-#### and speak directly to a representative to assist further with her return. They need information verified prior to processing her return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The ticket I was given did promise I would get the tv that is why they gave them out it had nothing to do with the price of the item..The store even admitted they had made a mistake and given out the wrong tvs by accident to other people.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.They can send the $25 gift card to: Revdex.com - please redact my address before posting to your website. Thanks.
Regards,
[redacted]

We will be happy to research the customer's inquiry, but we would need other information provided if possible. We would need to know which coupons they were, as well as a coupon code or a copy of the coupon.

As
our customers shopping pattern violates the Kohls.com Terms and Conditions, we
have made the business decision to cancel out the issued Kohl's Merchandise
Credit(s) (KMCs). For additional information, please reference the following
legal notices found on
Kohls.com; https://www.kohls.com/catalog/common/content.jsp?pageName=legalnotic...⇄ /> Our customer is more than welcome to continue to shop in any Kohl's store;
however, we have permanently suspended their Kohls.com shopping account,
prohibiting future purchases from being made. As such, we stand
behind the previous decision and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have replied to the company directly now many times on this issue and they agreed and I have confirmation via email from them numerous times advising they will be issuing the Kohl's merchandise credit of $175 in the mail to me. I confirmed this over and over and they advised to wait 14-30 days which I did and have done. They continue to pass me from person to person with no assistance and this still unresolved. The receipt was included in the returned items to your company all of which has been confirmed received over and over with your customer service team. I have been asked then for the tracking of shipment which I have sent also over and over and now your representatives transposed. The number I gave them which I provided correctly and they are saying it's not trackablethis is again incorrect , here agin for the 24th time is the USPS tracking number confirming delivered in November,beer and you all haven't made this right and or issued the proper credits here [redacted] Tracking®Customer Service ›Have questions? We're here to help.Get Easy Tracking Updates ›Sign up for My USPS.Only applicable to visual users.Tracking Number: 9505500014545316000241 deliveredUpdated Delivery Day: Monday, November 16, 2015 Product & Tracking InformationPostal Product:Priority Mail 2-Day™Features:USPS Tracking™Up to $50 insurance includedRestrictions Apply Priority Mail Insurance info iconDATE & TIME STATUS OF ITEM LOCATIONNovember 14, 2015 , 12:52 pm Delivered MIDDLETOWN, OH 45044 Your item was delivered at 12:52 pm on November 14, 2015 in MIDDLETOWN, OH 45044.November 14, 2015 , 10:25 am Arrived at Post Office  MIDDLETOWN, OH 45042 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you for the quick corporate response, which restores my faith in Kohls.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am tired of re explaining my complaint over and over!  Kohl's initiated pickup from UPS of items I never requested be sent back and refunded. My daughter and son in law had to stop the pick up of multiple shipments of items I never requested be returned! This has been nothing but a hassle! I will never do business with Kohl's again and have shared my story with others. I had been a loyal customer, but now will take my money and business elsewhere! I know I have also influenced my friend and family to also take their business elsewhere!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My Kohl’s charge card was charged 101.10 for the item, not 90.40.   Please refund what I was billed,plus the $25 in Kohl’s cash!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The response is not acceptable. In the file, it is apparent that Kohl's messed up this order completely and caused me several inconveniences which were included in my last complaint. This needs to be resolved and Kohl's can be assured that this will be he last time I order anything from them. I've spent over 2k this year alone! 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]