Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I do not understand what the resolution is. Or is this still being looked into?Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I reviewed the address in which the package was being shipped to PRIOR to confirming the order and it stated my home address which is in Kentucky. I leave for a cruise on Monday 3/14/2016 and needed the package quickly so I made sure all was correct. The package was shipped to Colorado by the error or glitch of Kohls Online as when the order was submitted it stated to be shipped to 616 Cleveland Ave Taylor Mill, KY 41015. I would have never shipped to Colorado as that would delay the package. The way this situation has been handled as if they do not make mistakes or glitches never happen are obsurd and poor customer service on top of the poor customer service I already received. They would not even contact FedEx to have the package rerouted...it was not attempted by anyone on their staff. I understand that errors occur and so should they. This was definitely a transmission error on their part...and they have done nothing to rectify it.If this would have been my error, so be it, I get it as I would have just sucked it up and had my daughter overnight the package to me and I would have called and said, hey I made a mistake can I have the package rerouted. That is not what happened. I can fess up to an error, but can they?I just want them to take the ownest of this as it was not my fault.
Regards,
[redacted]

We are more than happy to research our customers concern. The following link is the information we have on Kohls.com in regards to our rebates and promotions. All offers can be located by clicking the following...

link.[redacted]

Upon review of our customer's concern, we have determined the following. The customer placed Order 1829866598 on December 05, 2016. Once a order is submitted, the customer does receive an email generated automatically with all the details regarding their order including billing and shipping...

information. Our system does allow our customers a 30 minute window to edit or cancel a order their orders. Our customer first contacted Kohl's on December 08, 2016 to notify us if this. Unfortunately, the customer us still responsible for the package.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MjI0...⇄

The customer's subtotal was $126.99, and he input the promotional code [redacted] to receive a discount of $19.05. After taxes, the customer's card was charged $117.38. Our records show a return for $117.38 was processed back to the customer's VISA ending in 0150, on 12/09/15. The customer received...

the correct return amount.

I don't think I'm a "most valued customer" after this experience.  Not being able to use my Kohl's cash in store due to flooding in our town and surrounding areas and simply wanting to use it online to apply towards a large order didn't make sense to me and I thought it was poor customer service. Adding in that a supervisor I spoke with that viewed my order, deleted the entire 36 items and put in a set of cookware in my cart did not help this situation either.  This entire experience wasted much of my and my families time and was frustrating for all of us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Hi, Putting aside the $10 Kohl's cash, since they are focused on the a $12.xx for socks I ordered on the web site, they SHOULD'VE have been refunded as well since they were out of stick.When I placed my order on 3/24, my original order was around $220.xx (with the socks in the total). I put in the 15% off code, which dropped my total down. When I got the email confirmation, it listed the $220.xx. When I got home that evening, I went online to their customer service department. They told me the socks were cancelled as of out stock, which was fine, that happens. I said how my 15% off wasn't applied to my order and was told that was corrected and was refunded. The charge sat out there as pending for a week, but was never corrected. In the end, my charge at that transaction was $209.xx (the total minus the socks), which I was told I would have the 15% refunded.As for the $10 Kohl's cash, maybe their customer service people in the store should mention that. I explained my goal was to exchange the shirt, which they didn't have in stock. I then said I would like to exchange it for the two shirts I found and I could pay the difference. I was told they couldn't and I would have to return it and buy those separately. which was fine. There was no mention of deducting $10 from the return, she just went ahead and did it.As for Kohl's comment on my spending the Kohl's cash, it's not like I had a choice. The Kohl's cash was set to expire on 4/2 and per their web site, my order was not expected to arrive until 4/4. I am not sure how I would know there would be something that wouldn't fit before any of it arrived and if I had waited, the $0 in Kohl's cash would be $0. My order arrived after the Kohl's cash was used. Unlike Amazon, where you have your merchandise in 48 hours, Kohl's took a week before even shipping it. Thanks.
Regards,
[redacted]

We apologize for the disappointment. On November 10, our records indicate that our customer returned the incorrect merchandise to the [redacted], PA store for a full refund in the amount of $132.25. This credit will post to our customers Kohl's Charge card ending in [redacted], in an average of seven...

days.

We apologize for the disappointment. As we strive to deliver each order within 3-6 business days, occasionally our carriers might experience delays. With that being said, our records indicate that this order was delivered, via USPS, on December 9. An item from this order was returned, by you, to...

the Timonium, MD Kohl's store on December 09. As such, we respectfully decline the desired settlement request.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The link, that the business included in their response, mentions that "You won't be able to use Kohl's Cash or Yes2You Rewards when you buy certain items at Kohl's or Kohls.com". I used Kohl's Cash on this purchase, so shouldn't have a problem with the 15% discount, because the site also mentions that the Exclusions are for Select Consumable Brands.
So not for All Consumable, only "Select".But I accept the business's response in reference to complaint ID [redacted] to close this case.Thank you for your help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Nothing was really done, I was told to come into store & she would show me how the price tags work. I do not need to know how the tags work, I have already learned that they charge for each pair of undies in a pack & just feel this is a really odd way to charge customers. I have not had a change to get back to store yet as I live clear downtown, 264 blocks round trip, so I feel that is a long way to drive to not know what store was even going to do about the issue.

We have applied an additional credit in the amount of $40.00 to the Kohl's Charge ending in 0273. Please advise our customer to allow 3-5 business days.

We stand by our previous statement and consider this matter closed.

Although I was finally able to use the expired Kohl's cash, it took a total of literally hours on the phone to do so. I believe Kohl's policy should be to issue some sort of non-expiration merchandise credit in these situations where an order that used Kohl's cash was canceled. In my case, the value was technically put back on, but since the cash expired before I even knew of the cancellation, the only way to use it was to call in and have a rep use it manually.

We only allow one promo code per order. Please provide the friend's order number or name and email address so we may research further on our end.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I look forward to hearing directly from the company 
Regards,
[redacted]

Our records do not indicate a gift card was promised to the customer. If the customer is referring to a rebate, the customer should contact the manufacturer directly. The requirement of each rebate is set up and specific to each vendor of our merchandise. We advise the customer to respond with any...

corresponding documentation from Kohl's in regards to this gift card.

We
deeply apologize for the disappointment. As we verified that the order was
inadvertently shipped to a different address, we were able to process a reorder
for six items which were on her initial order, and will be shipped accordingly. She is welcome to track the status of this order on her...

Kohls.com
shopping account. Unfortunately, as the remaining 15 items were out of stock,
on November 28, we credited her for these items in the amount of $604.70, which
will post in an average of seven days to her VISA card ending in [redacted].
Additionally, we credited a separate $53.72 to the VISA, in compensation for
broken dishes that were received.