Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Well, as you can see, there is no way for me to accept this as closed. But I have said all I have to say.
Regards,
[redacted]

We will be more than happy to research with our rebate department in regards to our customer's inquiry. Once we receive a response, we will be happy to reach out to our customer.

We
apologize for the delay and disappointment. On February 6, Kohl's Corporate
Refund issued a check in the amount of $90.92, which will be delivered, via
mail, in an average of 7-14 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I received a email from the Westminster, MD kohls 5 days ago and gave bryan stoops a phone call in reguards on the situation. His email and phone response let me know he will be sending me a $50.00 gift card in replacement. Its a nice offer for the cirumstances and hope to receive it soon. If received, I do appreciate the quick action they took to replace the loss I went through.

At Kohl's we are proud to offer quality merchandise at a
great price with both our name brand and private label merchandise. We regret
to learn that we have disappointed the customer. In accordance with Kohl’s
standard practices and our desire to keep our loyal customers completely
satisfied...

with their shopping experiences, we would be more than happy to
facilitate a return and refund if the customer is not completely satisfied with
their purchase. They may return any item, at anytime, for a full refund with a
receipt. Returns without a receipt will receive a Kohl’s Merchandise Credit,
good toward any merchandise throughout the store.
Additionally, we request the customer to please advise of
any receipt (0000/0000/0000/0) information. Once we have this information we
will forward it to the buyer for internal review. We apologize for any
disappointment.

Upon review of your concern, it does show
the full return was done on November 26, 2016 which is why the original was
voided. Another $30.00 in Kohl's Cash was reissued the on November 26, 2016,
since it was returned, so the Kohl's Cash was handed to whomever made the
return on November 26, 2016. We have researched it further and at this time,
considered this matter close.

Though we are unable to honor the expired Kohl's Cash, our customer is able to call our online ordering department at 1-855-564-5705, where we will credit her next order $12.21.

We are more than happy to research our customer's concern. Please inquire with our customer to find out if he still has the gift cards in his possession possibly.

We can schedule a pick up for our customer, if she would like. Please have customer confirm the best email address, where we can send a shipping label.

We apologize for the missing order. We issued a refund for the order in full to the customer’s original method of tender, a Visa card, on December 11, 2015. We are sorry the refund has not posted to the customer's bank or credit card account. To research this further, we need a copy of the customer’s monthly Visa card statement showing the absence of the return that should have posted around 12/11/15. We ask the customer to please e-mail a copy of her statement statement to [redacted] or fax it to Kohls.com Support at ###-###-####. We ask the customer provide her name and order number on the fax. With this information, we will be able to research issue further.

We will be happy to research our customers inquiry. Is the customer able to
provide for me an item number and the price she was attempting to purchase it
for so we may verify this on our end and assist our customer in placing her
order.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Ravindra [redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I just want to let you that I really appreciate the help you have given me.  I reached out to Kohl's prior to contacting you.  I believe your help made them move a little faster. Again, thank you so much.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This does not meet any of the requests I have asked for.  After I was advised that I could pick out a different pair of shoes (since mine were no longer in stock) and Kohl's would honor the price that I had paid on the original order, I went to Kohls.com and saw that online they were advertising that the same shoes I had ordered were still in stock. I wasn't able to call that day and then it was Christmas.  I was able to call on 12/29 and spoke to a very nice, well-informed representative named Gus who advised they did have those shoes in stock and he was able to process my order.  It is unacceptable that Kohls will not call me directly and instead are having me call if I have further concerns.  I need a manager to call me directly.  If I am unavailable to speak at that time, they need to leave me their direct phone number and I will call them back.  I used to work in Customer Service and I know this is an option.  I have never experienced such wishy washy customer service and answers from a company.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to hear the customer was missing an item in her recent
Kohls.com order. We have processed a return for the missing item from Kohls.com
order #[redacted] on 02/12/16. We advise our customer to allow 7-10 business
days to receive this. We apologize for any inconvenience, as well as the...

poor
customer service experience.

We
apologize for the disappointment. We issued a credit for the amount of $10.00,
in compensation for the lower advertised price, which will post to the VISA card ending in 2218 in an average of seven
days. However, we respectfully decline any additional compensation.

Our records indicate we received her complaint...

through a different
channel and have addressed her concerns.

We apologize again for our customer's disappointment. The item states online that it has a modified return policy. Unfortunately, the customer tried to return these items after the 30 day window that we allow for items under this policy. Therefore, we are unable to process a return for the items. We consider this matter to be closed at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are just unwilling to do anything to resolve the issue.
Regards,
[redacted]