Moore-Built Construction & Restoration, Inc.

Please have our customer contact Kohl's Fraud Department at 1-###-###-####, as we need to verify additional information.

We apologize for the disappointment. In store purchases placed within an earning period cannot be combined to earn additional Kohl's Cash. As we are unable to issue $15.00 Kohl's Cash, we will, as a courtesy, issue a $15.00 credit off a future Kohls.com order. To receive this, please contact...

Kohls.com, via phone, at ###-###-####, and reference the email address used on your Kohls.com shopping account.

We
apologize for the disappointment. In addition to us crediting both orders, we
also issued 500 Yes2You (Y2Y) Reward points, which accumulates to a $25.00
reward certificate, and will be issued, via email, on April 1. Please know that
this will be redeemable through April 30.

The customer can fax in her paperwork to Fax number, ###-###-####. Once it is received, we will be happy to look at it on our end. No one has documented paperwork being received on our end.

Our Corporate
Refund Department advises they have tried to reach out to the customer, with no
response. The customer has been instructed to call ###-###-#### to speak to one
of our representatives before we can resolve the refund.
At this time
we advise the customer to please call...

###-###-#### and enter the receipt
information to speak to a representative. If the customer does not have the
receipt information, please call the same number and select option 3 to speak
directly to a representative. We hope this information was helpful.

At this time we are
able to confirm the customer’s inquiry was forwarded to the requested parties.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After submitting my complaint, I contacted the business by phone and spoke with a manager who was able to resolve my problem. It required about 30 minutes of my time -- and I was simply attempting to correct THEIR mistake.I continue to be amazed by the sloppy business practices of this company and will never do business with them again.I appreciate the Revdex.com's efforts to resolve this issue.
Regards,
[redacted]

We apologize for the inconvenience our customer has experienced. At this time, we have processed a refund for the amount of $275.28.  This adjustment will reflect on the account billing statement.

We apologize for the inconvenience our customer experienced when attempting to make a return.  Can the customer please confirm which store location she attempted to make the return, if possible. Once we have that information, we can address our customer's complaint accordingly.

We
apologize for the disappointment. As the address was inadvertently changed, on
December 8, we credited $25.71, in compensation for the missing order, which
will post to the Kohl's Charge card ending in 2507 in an average of seven days.
Also, we issued Blue Kohl's Cash, via email, in the...

amount of $45.00, which has
a redemption period of 30 days. Additionally, we removed the old address from
the shopping profile to prevent any address rerouting issues from happening
again.

We apologize for the disappointment. Our records indicate the items that were purchased were individual stools and did not come as a set of two. However, the image of the item on Kohls.com inadvertently showed two stools. For the error, on December 18, we credited one of the items in the amount of...

$68.25, which will post to the VISA card ending in 6385 in an average of seven days. Furthermore, the vendor will be sending another stool, via mail, to the address on this complaint and will be delivered in 7-14 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls has disregarded all attempts for me to let them know the 15 digit codes within the emails they send me do not work. They ignore the fact that they can clearly see when I enter things into my shopping bag and attempt to purchase.  They credited the 10 dollars off they promised in the first place for switching to paperless. This is not anything they should have not done in the first place.More so their customer service representatives look for ways to insult the consume and to as little as possible. I fear this complaint should stand to let other consumers know that this is a common occurrence with Kohls and that they refuse to look into the matter of their codes not working and them not honoring sales. Its a bait and switch process and very frustrating for a loyal consumer. Ive decided to close my account as soon as possible.Thank you for all your help
Regards,
[redacted]

As previously stated, we sent both gift cards in the amount of $105.99, as well as 183.67 on August 17 via mail. Please wait up to 15 business days for delivery. We respectfully decline any additional compensation, and consider this matter closed.

It appears our customer has reached out to us via a different channel and was contacted by our Executive Offices. At this time, we consider this matter resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do want to make note that Kohls was only willing to resolve this issue after I informed them that I reported the issue to the Revdex.com.  I feel it is ridiculous that I needed to take this kind of action in order to receive the service I was promised.  I do want this complaint to remain public so other cunsumers are aware of it.
Regards,
[redacted]

I paid 14.99 plus tax for the item.  I should be refunded the full amount.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  I have received a call from Kohl's and they have stated they will process a refund of my purchase to my credit card
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer has experienced with online Order 7887967760. We have processed a return for our customer which has been applied to our customers Kohl's Charge in the amount of $31.15. Our customer was also emailed $15.00 in Kohl's Cash.

In order to research our customer's concern further, we are requesting a copy of the order confirmation sent by Kohl's to our customer displaying the shipping address and confirmation number. Once, that is received, we can look into our customers concern.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Robin [redacted]