Moore-Built Construction & Restoration, Inc.

Upon review of our customer's inquiry, it does show that only one item was purchased and mailed in. We would need proof of the other 3 in question. They have sent over the information they received and we show Order 4374543042.

We have no records of any known system issues that would cause the customer to place multiple orders. The multiple transactions were not due to a Kohl's error. The customer has been provided her return options if she desires a refund.

The $370.00 credit will be applied toward the payment used on the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's agreements and/or obligations to its vendors is of no concern to myself. Kohl's cannot mail a coupon that does not list specific exclusions and make false claims for a non-popular, non-glamorized brand such as "The Balm" to be of prestige. Kohl's also cannot refer a customer to the Internet for a complete list of exclusions; Kohl's cannot require that I have/use/purchase an Internet service to view a list of brands that they contract against discounts with, nor can Kohl's blanket claim that off-brands are of any sort of prestige. The fact that a brand does not wish to accept discounts does not make it of any prestige, and Kohl's cannot falsely claim so nor can Kohl's blanket the coupon as excluding "prestige brands" of cosmetics and include brands of non-prestigious nature in that statement - this is considered false advertising, and is illegal. Kohl's did not comment on Nicole at the Wilkes-Barre, PA store (#0033) - I would like her removed from her managerial position as she is not fit to lead a team nor work with customers directly. Kohl's also did not contact me to discuss this further as requested - my email address is [email protected] and I would like someone from Kohl's Executive Office to reach out to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As said earlier the store did not take it so I came to Revdex.com.Please let me know the update and reopen the case.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you very much!
Regards,
[redacted]

Certain electronics brands or warranty products must be returned within 30 days from the date of purchase with original packaging and a valid receipt or account look-up. Refunds for warranty products are handled by the warranty service provider. Even exchanges are not allowed on premium products....

The store must process a return and the customer can repurchase the item. To view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086. Kohl's stands by it's Electronics Premium Policy.

Kohl's is unable to notify the customer when the merchandise is available because this item is not a Kohl's exclusive item. The customer's desired merchandise is directly shipped form the vendor, not a Kohl's warehouse. Should the merchandise come back in stock at a later date, Kohl's will honor the...

original price the customer initially paid. Our records show a return for the missing chair was processed on 11/04/15. We have also processed a refund for the two incorrect chairs received on 11/05/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. If the returns result in a credit balance, the customer may contact customer service at ###-###-#### to request a check be sent to her when the credits post. We apologize for any disappointment this experience may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not informed that these items were electronic, nor was I informed that they are subject to 30-day return. As I stated, there are no functional electronic parts anywhere on the items. Furthermore, there is no return window on the receipt that came in the mail with the items.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received my corrected order today. Thank you for your help. 
Regards,
[redacted]

If the customer still desires the merchandise, she may forward the purchase information at a later date, and we will credit the account accordingly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We
apologize for the poor experience our customer had. As the store manager could
have handled this situation differently, coaching will be forwarded to the Keene, NH district
office for any applicable corrective action to be taken against the manager. We have added 300 reward points to...

our
customers Yes2You Rewards account, which accumulates to a $15 reward, and will
be issued via email on November 1, with a redemption period of 30 days.

Our records show a return for Kohls.com order #3435140929 was processed on 01/26/16. We advise our customer to allow 7-10 business days for the credit. We apologize for any inconvenience.

Due to the time of year some customers may experience a slight delay in their shipping time frame. Upon review of tracking #61299991119120063826 and 61299991140320062661, it appears the customer's orders have been delivered. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11924995, and find that this resolution is satisfactory to me. 
Regards,
David K[redacted]

We thank our customer for the valued feedback, and will forward this to the appropriate team for review. As we believe this was an isolated incident, our customer is welcome to shop Kohls.com again with no hassle.

Upon review of our records, it does show the return was successfully applied to the Visa ending in 2312. The customer would need to contact the bank to discuss the return credit being applied to a new card since this transaction took place originally over 4 years ago.  At this time we consider this matter closed.

We apologize for the disappointment. We verified the Kohls.com order ending in 2898 was lost in transit. As such, on December 22, we credited the full order in the amount of $73.09, which will post in an average of seven days to the VISA card ending in 4631.

We apologize for the disappointment. We will forward all applicable coaching to the respective associates in hopes to better the customer experience. However, please know that asking for the phone number on the order is a required piece of the verification process when being assisted over the...

phone.