Moore-Built Construction & Restoration, Inc.

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and...

success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated. At this time we advise the customer to reply with the UPC or SKU information for the missing items from Kohls.com order #[redacted]  for the applicable credit. We apologize for any inconvenience.

The customer would need to send in a rebate form, which has been attached in this response. It does state on rebate form to please allow up to 8 weeks to receive their reward in the mail. If it has been over 8 weeks, we would need a copy of the rebate information or a tracking number to research...

further on our end.

Our records show the anticipated refund has already been mailed to the customer. If the customer states she has not received the refund, they may contact our Corporate Refund Department at ###-###-#### to have the refund canceled, and re-issued.

Upon review of Kohls.com order # [redacted], we are able
to confirm a return for the missing item was processed on 06/24/15. We advise
our customer to allow 10-14 business days for the credit to...

appear on her
Kohl’s Charge account. We apologize for the inconvenience.

We deeply apologize for the frustration. On December 7, we credited the Kohl's Charge card ending in 2710, in the amount of $127.29, which will post in an average of seven days.

We have processed a return for both orders, 5212733750 and 5884535153. The credits for both orders are in the amount of $99.96 and $11.84. Please advise our customer to allow 3-5 business days for it to appear on their Kohl's charge ending in 7281.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the the inconvenience, but Kohl's does stand by it's previous statement. At this time, we consider this matter closed.

As
a courtesy, we have issued a Kohl's gift card in the amount of $10.00, via
mail, which the customer will receive in an average of 7-14 business days. As
such, we consider this matter resolved.

All inquiries made
through the Revdex.com are addressed via the same channel. As applicable coaching has been forwarded, we consider this matter closed. If they would like to speak to someone directly, they would need to contact Kohl's Customer Service , at 1-800-564-5740.

Upon further review of our customer's Kohl's Charge account ending in 0781, it appears his initial payment was due on November 02, 2015, but was received on November 19, 2015. This caused him to be assessed a late fee and interest charge, which continued to accrue more late fees and interest...

charges. We did waive $200.76 as a courtesy, since the initial payment was not received by the due date.  The customer's balance will reflect a credit of $48.74. Please advise the customer to please allow 5-7 business days for this to post on his Kohl's Charge.  Also, the customer may register their account at My Kohl's Charge for FREE online payments. They may also schedule one payment per day for up to 180 days in the future. Payments made after 7 p.m. (Central Time) will post the following day. We also offer numerous payment options:Automated Phone System: Use our automated phone system 24 hours a day by calling ###-###-####, to make a FREE payment. A bank routing and account number will be required. Payments made after 7 p.m. (Central Time) will post the following day.Phone Associate: Call ###-###-####, from 7 a.m. to 10 p.m. (Central Time), Monday through Saturday, or 9 a.m. to 10 p.m. (Central Time), Sunday.  A bank routing and account number will be required. Payments made after 7 p.m. (Central Time) will post the following day. A $10 fee will be assessed for any same-day payment or next-day payment made after 5 p.m.Debit cards: Debit card payments are only accepted over the phone with a live Associate. A $10 fee will be assessed for debit card payments.  All debit card payments that are processed will post the same day up to close of business (11:59pm CST).Payments received after 5 p.m. (Central Time) will post the following day.By Mail:Make your check out to Kohl’s Payment Center and mail it to:Kohl's Payment CenterP.O. Box 2983Milwaukee, WI 53201-2983Customers who reside in the following states: AK, AZ, CA, CO, HI, ID, MT, NV, OK, OR, TX, UT, WA and WV, may send payments to:Kohl’s Payment CenterP.O. Box 30510Los Angeles, CA 90030-0510In Store:You may make a payment at the store using a check, cash, debit card or money order. We also accept payments using a Kohl's Cares® card. Cash or check payments will post to your account the same day, if paid at a register. Payments are accepted until close of business for that store. Please retain your receipt for your records.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Couple items I would state, first I did not put the wrong account number on the order.  I always double check my information before I submitted it, your system some how changed the account number.  The last rep I spoke to (on Tuesday, October 6th [redacted]) stated that my account was linked to the correct card number, and there is no way I would be able to enter the wrong account number.If the check is not received, this complaint will be requested to be opened again.
Regards,
[redacted]

We
apologize for the disappointment. We verified the Kohls.com order ending in
6188 was sent back to our warehouse, as it was undeliverable. As such, on
January 3, we credited the full order in the amount of $67.55, which will post
to the Kohl's Charge card ending in 2413 in an average of seven...

days. Blue
Kohl's Cash in the amount of $15.00 was also issued, via email, with a
redemption period of 30 days. For Kohl's Charge specific concerns, please
contact Kohl's Customer Service, via phone, at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] they advised my returned items they could not process would be returned to me and they were not. You cannot hold my items and give me a $50 gift card and think this is closed. This is illegal to keep and not process returns. I have documentation and tracking for everything you recipe de and I have pictures of everything I refunded so I will pursue this further with a lawsuit since you are ignoring the seriousness of this matter. You have failed your job here this is not acceptable and I can't believe how ohh are blowing this off and how poorly you are and have treated me 
Regards,
[redacted]

We will be happy to partner with our store in regards to our customer's inquiry. Once a response is received from the store, we will be happy to reach out to our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I'muploading photos of the gift cards.
Regards,
 
[redacted]

We are more than happy to research our customer's concern. Is the customer able to send over a screenshot of the item in question so we may research further.

We apologize, but Kohl’s has not had any reported system issues of this nature. We
do however understand our customer’s frustration with her address issue. We
would like to offer a $25 Kohl’s Gift Card as an invitation to shop with us again.
Please have the customer reply back to this portal if this is acceptable to
them.

Upon review of our customers initial complaint, it does appear the customer was requesting a refund for the missing items, which is why we initiated a UPS pickup request. So we can best assist our customer and address their concerns accordingly, please have our customer clarify her concern, so we can best assist her.

We
apologize for the disappointment. On December 20, we credited the Kohls.com
order ending in 2711, in compensation for the price adjustment, in the amount
of $49.99. This will post to the Discover card ending in 1983 in an average of
seven days. Also, we credited the Kohls.com order ending in...

1937 in the amount
of $48.45, in compensation for the 25% off previously offered, which will post
to the same payment method in an average of seven days. Finally, we
respectfully decline additional Kohl's Cash reimbursement, as Kohl's Cash
was already issued, via email, on the replacement order ending in 1937.