Moore-Built Construction & Restoration, Inc.

In order for Kohl’s to locate the original order
that was sent incorrectly we need more order information. We cannot locate an
order that was sent to our customer for SKU 93552462.
Please advise customer to respond with their order number.

We have processed a UPS pickup request for
the outstanding items. The tracking numbers are as follows: 1Z76A26E2698872040, 1Z76A26E2699064260, and 1Z76A26E2699766878. Once these are
picked up and subsequently returned to our fulfillment center, a credit
will be issued. Credits were processed on July 5 to our customers VISA ending
in 3865 for the three items already picked up.

We apologize for the disappointment. To avoid instances like this from happening again, we removed the old address from the shopping profile. We also issued a credit on December 13, in the amount of $113.02, in compensation for the two orders that were lost, which will post in an average of seven...

days to the Kohl's Charge card ending in 9801. Furthermore, the order was replaced, on November 13, and subsequently delivered, via UPS, on November 15; however, was later returned, by you, to the Southridge Kohl's store in Greendale, WI for a full refund.

We apologize for the inconvenience with Kohls.com Order 4820629965. We have processed a return for our customer. We have mailed out a Kohl's Merchandise Credit in the amount of $8.55 on May 11, 2016  and applied a credit of $67.27 to her Kohl's Charge ending in 4015. Please allow 3-5 business...

for it to post to your Kohl's Charge and 7-10 business days to receive the Kohl's Merchandise Credit via mail.

We partnered with our Corporate Refund department and requested they mail out a Kohl's Merchandise Credit in the amount of $90.28 as of April 22,2016. Please advise the customer to allow 7-10 business days to receive in the mail.

We apologize for the disappointment. Please attach a copy of the original purchase receipt, so we can further investigate this concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]0. I sent the complaint at 2/23. You sent a replace credit at 2/25. What a coincidence!1. I don't agree the refund amount of order#[redacted]. List how do you calculate.2. I'll get the police report, but your agent said you'll refund me at the beginning. You waste me a lot of time continuously without apologies.3. I indicated your incident#[redacted]. But You INTENTIONAL ignore it.You MUST resolve it. Where is my credit? IRS will include interest, do you?  
Regards,
[redacted]

We respectfully decline our customers request. As we understand we shipped the incorrect item, we would still need this item back before we can credit our customer. Please have our customer ship this item back using the prepaid shipping label. which was emailed to our customer on October 4, or have our customer return this item to a Kohl's store for a full refund. She will then be able to reorder the product using the credit that she received. As such, we consider this matter closed.

We apologize for the disappointment. As the address was inadvertently changed, on December 4, we credited $125.07 for the missing items, which will post to the Kohl's Charge card ending in 3902 in an average of seven days. Additionally, we removed the old address from the shopping profile to prevent...

any address rerouting issues from happening again. Lastly, as long as you recreate and process this order by December 17, it will be delivered by Christmas.

We have apologized for the customer's poor customer service experience, and thank them for their feedback. Regrettably we are unable to accommodate their request for a credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer has experienced. We are more than happy to partner with our rebate department to research our customer's concern. Once a response is received, we will be happy to reach out to our customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Each $10.00 Kohl's Cash Coupon is earned pretax for every $50.00 made in qualifying purchases. Eligible customer purchases to receive Kohl's Cash Coupons include sale-, regular- and clearance priced merchandise, excluding the purchase of gift cards. We are unable to accommodate the customer's...

request for a Kohl's Cash credit, as Kohls.com order #4132433111  did not qualify. We apologize for any disappointment.

We apologize for the inconvenience our customer experienced due to the expired promo codes. Our intention is not to send out expired promo codes or mislead our customers. We will be forwarding your feedback to our marketing department. We will be more than happy to send a couple of 30% coupons and a...

$20.00 gift card.  Please have the customer respond with her mailing address so we can mail out our coupons and gift card.

We apologize for the inconvenience and frustration our customer experienced in regards to Order 4924291597. We have processed a full refund for our customer in the amount of $53.58. This was credited to the Discover card ending in 6916. Please allow 7-10 business days for it to post to the...

account.

That is an unacceptable response.  I started with regular customer service and did not receive adequate assistance so I reached out to you.  If I've escalated the business should honor my request for a call back.  Once again, subpar customer service.

Our customer has reached out our Executive Offices directly. It appears the customer's concern was resolved as of March 21, 2017. At this time, we consider this matter closed.

We apologize for the inconvenience our customer experienced on her
most recent Kohls.com order. The customer has 30 minutes to edit or cancel an
order after receiving his order confirmation. Unfortunately, since the customer
placed the order, the customer would still be responsible for the...


package.
 
https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MDUyNjc5OC9z...⇄

We apologize to our customer for the inconvenience they have experienced. A refund for the amount of $42.78 was applied to our customer's account today. The boots were $49.99 minus a 20% discount which came to $39.99 plus tax.  This adjustment will reflect on the account statement.