Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have agreed to mail our customer's recipient the $40.00 gift card originally ordered in November. Since this is being processed manually by our fulfillment center, please advise our customer to allow 5-7 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They gave me credit for Men's Chaps 4-Pack solid boxer briefs in amount of $23.72 but that is not want I returned. I returned 2 packages of  Men's Jockey 4-Pack Classic Stay Dry Full rise briefs size 44 and I order size 34 so was kohl's  error.I never gave them a order number so they must have just used a number for prior order,. They owe me $52.00 for the 2 packages of briefs, $3.66 taxand $8.95 postage and $7.75 return postage.  Tracking Number: [redacted]Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] They have yet to be addressed. I am STILL waiting for the correct item to be sent to me. I have yet to get the item. I originally paid for on order [redacted]. I was just AGAIN sent the wrong item

We will be more than happy to research our customers concern. In order to research further, we are requesting a copy of the rebate information to our rebate department please. if possible.

Our records show the customer's anticipated Corporate Refund was mailed to the address on this complaint on 01/05/16. If the customer claims they have not received this, we advise them to contact out Corporate Refund Department directly for additional assistance. They can be reached at...

[redacted]. We hope this information was helpful.

We apologize for the inconvenience our customer experienced during their local store visit. In order for us to follow up with the store in regards to the incident, is the customer able to provide for us the location of the store that was visited.

We stand behind our previous response. We do not accommodate for lost Kohl's Cash.

Please inform the customer that our records indicate that he placed his online order on November 21, 2016, while the rebates were valid November 24-November 25, 2016, unfortunately making him ineligible for the rebates promotion, as he ordered these items too soon. Additionally, our customer...

contacted Kohl's Customer Service after he placed this online order to inquire about the rebates.

We
apologize for the frustration. On January 5, we confirmed the Kohls.com order
ending in [redacted] was fraudulent. As such, we refunded the full order in the
amount of $192.59, which will post to the Kohl's Charge card ending in 7502 in
an average of seven days. Our records also state you spoke...

with Kohl’s
Executive Office, on January 5, regarding this. For outstanding questions
regarding credit reporting and late fees on the account, please contact Kohl's
Customer Service, via phone, at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They company has asked that I contact Kohls directly or that I file a new complaint for another instance of the original problem even though that original problem was not resolved to my satisfaction. That just doesn't make any sense. Having said that, I'm happy to let this go. The fact of the matter is that my family and I probably have spent in upwards of $1,000 every year at Kohls, but due to the company's inability to a) take ownership of the problems identified and b) take appropriate steps to solve those problems, we will no longer shop at Kohls.Most people wouldn't think to do business this way in an environment where they are already experiencing pressure from discount stores and online retailers, to say nothing of competitors with similar business models. To each their own, I suppose. We'll just take our business elsewhere. There is no shortage of options.
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] on 01/12/16. We advise our customer to allow 7-10 business days for the credit to appear. We also advise the customer update their shipping address in their Kohls.com shopping profile before placing future orders.

Upon review of the customer's complaint, I
did partner with our Corporate Refund Department to inquire as to what occurred
with her corporate refund.  They have verified for me that they are unable
to locate the original transaction in which the item was purchased. The
customer is refusing...

to provide specifics so we can locate order and issue her
a credit. She states it is in her husband's name, but will not provide an order
number. We also did offer her a Kohl's Merchandise credit in the amount of
$90.28, which she is refusing as well.  Unless specifics are provided to
us, we are unable to issue credit in the amount of $267.03.

Kohl's is not reimbursing for the item. since the customer decided to alter the guitar instead of returning the item to Kohl's.  At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the wrong message as I assume you are not refunding me $700+ on a $264.78 purchase. I have been refunded an amount to my Kohls charge. However, I want to know why if I paid $264.78 for the item, spent 2 months paying interest on it, and had to waste A LOT of time trying to get the issue resolved, why my refund was only $259.48. I won't get hung up on the time or interest this completely incompetent company has gotten from me, but if I paid $264.78 for an item, that is exactly what I expect to receive back. I will not be done with this until I receive the additional $5.30 owed to me. This may be trivial to you but it is principle that you DO NOT do these things to your customers if you value them. I cannot wait to pay off my bill in full and be done with Kohls for good. 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with online Order 4422816996. We have applied a credit in the amount of $82.35 on the Visa ending in 0029. Please advise our customer to please allow 7-10 business days for this to appear on their credit card.

We apologize for the inconvenience and frustration our customer experienced with online Order 7006584440. It appears our customer has reached out to our Executive Offices, and at this time, we consider this matter resolved.

Upon review of the customer’s concern, it appears that
regrettably her purchase was not made during the qualifying dates to earn the
rebate. The requirement of each rebate is set up and specific to each vendor of
our merchandise. The specific rebate qualification period is a decision...

made
directly by the manufacturer, not by Kohl’s. Kohl’s is unable to comply with
the customer’s request to issue the rebate outside of the dates established by
KitchenAid.

We stand behind the decision made by our Corporate Loss Prevention Department.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am attaching the front and back of these reward/gift cards. I would be happy if business gives me a resolution in this regard. I spent the money according to the business advertisements to earn these gift cards. Now I cant use them because of the time duration. As a regular customer it hurts me to see kohl's customer service being so unresponsive. I tried to call the customer service several times in this regard and they would tell me that they cant do anything. I hope the business provides a resolution to this problem and honors their reward cards.
Regards,
[redacted]