Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. There is another order that needs to be resolved before I’m satisfied. 
Regards,
[redacted]

We
apologize; however, the shipping surcharge of $5.30 was not properly credited.
On February 15, we processed a credit for this charge, which will post to the
Kohl's Charge card ending in 1801. As such, the customer will be receiving a
total credit in the amount of $264.78 for the return.

We have processed a return for Kohls.com order # [redacted] on 02/03/16. Part of the return was processed back to the customer's VISA ending in [redacted], and part of the order was processed back to a Kohl's Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via...

USPS. Additionally, we would be more than happy to honor the original price paid on a new order. The customer may place a new order, and reply to this complaint with the new Kohls.com order number and we will credit them accordingly. We apologize for any inconvenience.

We have attempted to contact our customer directly.  Please have our customer contact 262-704-9567.

We will be happy more than happy to research our customer's concern. Does the customer have a copy of the receipt for the return available?

We apologize for the disappointment. As requested by you, the full Kohls.com order was returned to us. As such, on December 13, we processed a credit in the amount of $920.97, which also includes compensation for the Kohl's Cash that was deducted off the return. This credit will post to the VISA...

card ending in 5430 in an average of seven days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However the respondent did not respond to the false advertising issue, only the expired coupon issue. I do not believe that this person is incompetent, or has a lack of reading comprehension, so it's only logical to conclude that they are intentionally avoiding this issue - false advertising.
Regards,
[redacted]

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We understand the customer was given a ticket for a limited quantity item. The ticket  received only ensures that the price is honored at the register. Unfortunately, it does not guarantee the availability of the item. Certain electronics and deeply discounted items may have limited quantities. We are unable to comply with the customer's request for the desired merchandise, and Kohl's Cash. We apologize for any disappointment.

Kohl's Cash can be used
on virtually anything in the store, with the exception of Kohl's Cares
merchandise, charitable items or gift cards. We regret that you did not find
what you were looking for. We...

also apologize for the poor store
experience, and will address it with the store. Please respond back with the
store that was visited, so that a corrective action plan can be
submitted.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I did inform the customer of the item not received the Shark vacuum, this is getting a little ridiculous, I would like to know what it takes to resolve this issue and get my refund.  I am really upset the customer has had my funds since 11/21/16 and made no effort to refund my moneys and no product received.  I believe I will go public with this argument and frustration.  I also have a confirmation number from a customer service person that has not yet been received.  confirmation number 161212-064394.  Kohl's has lost a customer in which I am sure this matter is of no concern.
Regards,
[redacted]

So we can further address our customer's...

concern, please have our customer provide the following information:The Kohl's Merchandise Credit numbers provided for the return for the Fit Bits returned.Also, just to clarify, the customer is seeking a complete credit in the amount of $352.00 to be applied to their credit card?

Appears our customer has reached out to us regarding Order
5563714850, through a different channel. It appears the order has been refunded
in full due to the customer not receiving it. We apologize for any
inconvenience this may have caused.

We apologize for our customers frustration and disappointment. We have credited our customer $608.43 back to her Master Card ending in 2802. This can take an average of seven days to post to their account. We highly encourage our customer to change her Kohls.com shopping password every few months to...

proactively prevent situations like this in the future.

We will be happy to research further on our end. Does the customer have a receipt for the return?

Upon review of the claim, it appears the tender used is in someone else's name. We would need the primary on the Kohl's Charge to call in regarding their online order since it was placed on their charge card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please check the tracking number, it was never shipped out! I have tried calling customer service multiple times, none of the agents has any clue about what I asked for. That's why I had to make complaints through this channel. I hope and expect you to make it right once for all!!! So if you can, please ship the items out as stated in my order and please make sure that it indeed ships out!  Otherwise, please refund the order amount to my original payment method - Kohls gift cards! Please refund back to original cards.  It's been over a month since you said you shipped out the mechanize credit, so obviously it's got lost or your department never sent it out. Now I asked you to refund it back to my gift card (DO NOT send it out) or ship the items in my order!    
Regards,
[redacted]

We thoroughly reviewed the call and the customer's concerns. The customer was also provided a gift card from the Executive Office. We stand by our previous response, and apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] nothing received yet, we are now way past their deadline. I have called 14 times now, and they had told me it was mailed 1/16.  Not received, and after all this am wondering if it was sent. So frustrating, we shop there often, have a charge card with them, etc
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with their rebate. We will be partnering with our rebate department in regards to the rebate being processed. Once a response is received, we will follow up with our customer.

We have applied a credit for Order 7767224496. Our customer was issued a
credit to her Kohl's Charge in the amoun tof $50.80. Please advise our customer
to allow 3-5 business days for it to appear.