Moore-Built Construction & Restoration, Inc.

We apologize for the
inconvenience and frustration our customer experienced on his most recent
Kohls.com order. We have partnered with our vendor to process a...

refund for our
customer. We have processed two refunds for our customer. One is in the amount
of $39.49 which will be applied to the Visa ending in 6373 and a Kohl's Cash
which will be emailed in the amount of $21.67. The second amount is for $46.14
which was also applied to the Visa ending in 6373. A Kohl's Cash was also
issued for $25.79 as well.
 We will be more than happy
to also share our customer's experience in regards to his call center feedback
with our Executive Offices.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for our customer missing a item from their most recent Kohls.com order. We have verified 2 returns were processed for our customer on November 25, 2016. We also mailing out our customer a $20.00 gift card for the Kohl's Cash tendered on her order.

Our records show we
received the customer’s complaint through another channel and her concerns have
been addressed. The customer has been informed that once the redemption dates...

have passed, Kohls.com and our
store registers will no longer accept Kohl's Cash. In the past, stores may have
made an exception to our policy to honor expired coupons; however, going
forward this will not be the case and our policy will now be enforced.
Regrettably, we are unable to accommodate her request to honor the Kohl's Cash.
We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The perfunctory response provide zero useful information. Neither am I informed if they are going to issue the rebate Nor am I informed the reason for the previous denial of the rebate.
Regards,
[redacted]

Revdex.com Response12/19/2016In order to address our customer's concern, more information is needed. • Is the customer able to provide the cancelled order number or a specific date the date was placed? We are unable to locate a cancelled order on our end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I was unable to type in the response regarding the response to my complaint. I will provide the address for the gift recipient and want them to remove the additional $40 charge placed on my credit card this weekend from Kohls (now charged $80 for a $40 gift that was never received) and they will need to confirm that has been rectified as well.Gift recipients address is:
Regards,
[redacted]

As we were unable to
link the return to an original purchase, we issued a Kohl's Merchandise
Credit (KMC). We stand behind this decision and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Spoke to [redacted] and she explained they didn't even have all my items as being returned #1 and Kohls is sending me gift cards in 8 and 10 increments how can anyone shop like that make one lump credit and give the customer the credit . I returned these items on the 29th Kohls received them on the 5th of October . We are now at Nov 11 and I have 2 credits which I just got the other day. It is way past the money now its more of the principle and how much I had to go through. I put out money I did not have extra to spend under the assumption I was going to get refunded. So I  just emailed [redacted] and let her know that I will not be needing the merchandise credit. I will not be shopping at Kohls anymore. My mother and sister and I'm sure many of there friends have accounts with Kohls and I will be sure to pass this horrible experience on. Please provide me a return address to where I should ship back the cards to . I was in the process of getting ready to leave when I spoke to [redacted] today so I couldn't get into much detail. I just find it very insulting that someone told me to order and reply with a order num and now [redacted] is stating that it doesn't say to "replace the whole order and a credit would be issued for everything". I get that the email doesn't state" get  refund for your full order" in those exact terms but it was pretty clear to me that I was to place and order provide a order number and then I would be refunded. Any other person would have interpreted it in the same as i did as well. I also got to thinking that this has been going on since Sept and I have getting nothing but 7-10 days timeframe and the runaround back and forth and nothing for my inconveniences. Not even my kohls cash back. The least you could have done was issued those. And it makes no sense how I get credit in increments when they were all returned at the same time at the same location. Is someone really supposed to wait over 1 month to get a credit back? How logical does that seem?
Regards,
[redacted]

Our records show the customer confirmed she picked up SKUs 95714689, 95803317, and 95537919 from Kohls.com order # [redacted]. Additionally on 10/20/215, the customer was credited for SKUs 88418527, 99321297, and 99393206 that were returned to our warehouse. The failure to update the shipping...

address is not a Kohl’s error, and we are unable to comply with the customer’s request for credit. At this time the customer has been advised to file a police report for any additional missing items. The customer has already been provided the fax number to forward this information. Also due to the customer using a 15% off promo code on the order the system did not update her 20% off for opening the account, as we do not combine two percent-off discounts. We will process a request for an additional 5% off to be credited to the order. We advise to please allow 10-14 days to receive this.

On April 17, our records indicate that the customer contacted Kohl's Corporate Refund Department and spoke with a representative regarding this return; however, they were unable to verify the requested information. As we need to verify certain information regarding this return, we are requiring that...

we speak to the customer before we release the credit. Please contact Kohl's Corporate Refund at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] i have already provided kohl's with this information, they have looked into it and have acknowledge via email attach that the refund was issued, but I never received the refund. they are just going around in circle.

We removed the $40.00
Yes2You (Y2Y) Reward from the January period and will repost this reward in the
February earning period. This will ensure that a $40.00 reward is issued, via
email, on March 1, which will be redeemable through March 31.

We
apologize for the disappointment; however, our records indicate both Kohls.com
orders were sent to an address previously used, by you, on an order submitted
on September 4, 2017. The two subsequent orders in question were sent to this
address because the Kohls.com shopping account was not...

updated to the intended
shipping address. As the orders were successfully delivered to the address stated
on both Kohls.com orders, we respectfully decline the desired settlement
request. As such, please retrieve both orders from this previously used address.
To avoid instances like this in the future, we have ensured the only address on
the shopping profile is the one matching this complaint.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.     The response from the company stated they had arranged a puck up. The scheduled pick up was scheduled for MY address. The item was  shipped to my daughter's adddress, as per my order. Another example of the issues I have been dealing with. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to hear of the inconvenient and disheartening situation regarding the customer's recent Kohls.com experience. We recognize the importance of providing great service at all times. We would like to assure the customer this is not indicative of our service. Our records show a return for...

Kohls.com order #[redacted] was processed on 01/19/16, back to the customer's VISA ending in [redacted]. Once again we apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and feel that while this is a good start, it's not enough. I'm not a greedy person, so I will take the credit that was lost, but I will shop elsewhere. 
Regards,
[redacted]

After reading the complaint Kohls contacted me and approved the refund for the item in the form of store credit. I am...

satisfied with the outcome but resent the process and being treated as a criminal. In the future I hope that Kohls will give customers the benefit of the doubt and realize that most people are honest.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The packages have been picked up. Thank you.
Regards,
[redacted]