Moore-Built Construction & Restoration, Inc.

Our customer would need to contact ###-###-#### in order to obtain information in regards to her corporate refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]According to the email which I received before I received this message you are not giving a 100%refund. There is roughly a $10 discrepancy so until I see the FULL amount issued to the card I will not be accepting this resolution as all trust with your company has been lost.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The matter has been resolved I received 40.00 worth of gifts cards in mail and apology from Kohl's on January 30,2017
Regards,
[redacted]

We apologize for any inconvenience our customer experienced. Unfortunately, we are not reissuing or replacing any expired Kohl's Cash. Kohl's Cash does need to be used by the redemption date listed on there. Unfortunately, that applies to our dollar off coupons as well.

We stand behind our previous resolution and consider this matter closed.

We apologize for the frustration our customer experienced. Please know we credited our customer accordingly on June 27, 2017. $3.81 was credited to her Kohl's Charge ending in [redacted], which she will see in an average of seven business days, and $40 of Kohl's Cash was issued to her via email.

We apologize for our customers
frustration. We have scheduled a UPS pickup request for the two remaining bar
stools (1ZY487292695284063, 1ZY487292697996077). We will process a credit
for the two items, in the amount of $209.31, to her Kohl's Charge card, once we
have confirmation that UPS...

successfully picked the items up.

We will be mailing out our customer a $30.00 gift card. Please advise our customer to allow 7-10 business days to receive the gift card via USPS.

We apologize for the inconvenience our customer experienced with online Order 11882617. We have processed a credit to our customer's Kohl's Charge in the amount of $23.57 Kohl's Charge ending in 6344.  Another credit will be applied as well, in the amount of $20.00. The total for the return...

will be $43.57. Please advise our customer to allow 3-5 business days for this to appear on their Kohl's Charge.

We are more than happy to research our customer's concern. Can the customer provide the gift cards numbers or screenshots of what was in her wallet. That way we can research further on our end.

Our records
show a return was processed for Kohls.com order number # [redacted] on
09/17/15. We advise the customer to allow 7-10 business days to receive this.
We apologize for any inconvenience.

On Tue, Feb 2, 2016 at 1:55 AM, <[redacted]> wrote:THANK YOU FOR YOUR ASSISTANCE.     I have heard from them, and am satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11726570, and have determined that...

this does not resolve my complaint.. Also, she told me they can  not refund me because I used Gift Cards for the purchase, what does it mean? Also, she said  because I bought the gift cards through online websites they can not refund me while that is not true reason.Also, one of the gift cards was from a return purchase by myself. She even didn't refund me for the gift card.for another thing,  before I called to the fraud department  and they didn't  know about my problem. This is a scam.For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Aliakbar M[redacted]

We apologize for the inconvenienced in regards to her most recent transaction. It appears the customer has reached out to through a different channel and their issue has been resolved.

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $786.45 for the merchandise from Kohls.com order#
[redacted] on 06/23/15. We
advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account. Also all the interest was...

credited back the customer’s
account on 06/24/15. We apologize for the inconvenience.

The customer's original complaint did not state he failed to receive the shower curtain. On 11/06/15 we processed a return credit for the merchandise. Additionally, a credit for $28.24 was credited to Kohls.com order # 3259974632.. We advise our customer to allow 10-14 business days for the credit to appear on their Kohl’s Charge account. Once again we apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As long as I do receive the refund.  This will be the 5th time I've been told I'll get my refund, lets hope it works this time.
Regards,
Suzy [redacted]

Upon review of our customer's inquiry regarding Order
4478625168, it appears it is a duplicate order. The customer did confirm
receiving the original order in full and is responsible for her balance of $984.20.
The reason she did not receive credit on her Kohl's Charge is because she was
not...

double charged for the items in question. The items were sent in error.

On the order confirmation the customer attached, as well as on our end, the customer used a Discover Network  card ending in 0168.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]