Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience and frustration our customer experienced. We are more than happy to honor Black Friday pricing, as long is it not a doorbusters since that was exclusive for Black Friday.

Please be advised we stand behind our previous decision to not honor the expired Kohl's Cash. Upon further review, our customer was issued a "Blue" Kohl's Cash which does not have a 10-day grace period for in store use.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I accepted the refund for the order. But they did not respond to my request about unknown address in my account. They just put the responsibility on their customer. They should investigate this dangerous issue and give me an explanation. They also need apology for this issue.  
Regards,
[redacted]

We apologize for the difficulty our customer experienced in
our store when attempting to redeem her $10.00 coupon.  I will be more than happy to mail Ms. Fountain
a $10.00 gift card along with a couple of coupons. I also will be reaching out
to our Moreno Valley store in regards to the...

incident and how it was handled.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].

We will be happy to research our customer's concern, but more information is needed. • Can the customer confirm what tenders he was using and discounts, as well as the merchandise purchased.

Our records show a return for Kohls.com order #[redacted]
was processed on 02/22/16, back to the customer's VISA ending in 7247. We advise
our customer to allow 10-14 business days for the credit to appear. We
apologize for any inconvenience.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Because I already contacted their customer service department, I understood that they would not sell the Fitbit at the $99.99 Doorbuster price.  That was not my goal in filing the complaint/comment.  I just felt that their ad was very misleading because it indicated two different shopping dates on the same page of the ad.  They should probably make their future ads less confusing and not show items that will not be on sale on a certain date on the same page where they also list other dates. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A store credit would have been great.   The manager flat out refused to take it back - I told her a store credit was fine - my wife spends about $3000 per year at Kohls (or at least she used to before I had this experience).    I read the policy off the back of the receipt to her and still she refused to do anything to help me.   She told me to got the the manufacturer. 
Regards,
[redacted]

We are more than happy to partner with our rebate department in regards to our customer's concern. Once we receive a response, we will be happy to reach out to our customer and advise them on how we will proceed

We did advise customer it is not a Kohl's error.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11774079, and find that this resolution is satisfactory to me. 
Regards,
Madelene B[redacted]

We
apologize for the disappointment, but our records indicate the item never left
our fulfillment center. As such, on November 4, we credited our customer for
the item in the amount of $50.02, which will post to our customers VISA card
ending in 8444 in an average of seven days. Our customer is...

more than welcome
to call Kohls.com via phone, at ###-###-####, where we are able to reorder
the item at the same price she originally purchased it for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's tried to sell me two damaged diamond rings and a third diamond ring that was of such poor quality that it was appraised for $5000 less than the retail value they advertised it at. It is no coincidence that 3 of the same rings were faulty. I fully understand that in normal circumstances if  a customer returns something they get the used Kohl's cash deducted from the refund but this is not a normal circumstance. I never intended to return this ring. It was my engagement ring and was supposed to be forever. It was upsetting enough to have to exchange it once but after 3 times of trying to get one that was acceptable Kohl's failed to provide me with a replacement that was of an acceptable quality and not damaged. If I could have kept the ring they would have no problem in letting me keep my Kohl's cash. I tried everything 3 times to keep this ring and it is solely Kohl's fault that I could not because they were never able to provide me with a ring that was not damaged and of inferior quality. Because Kohl's forced me to have to return the ring without a replacement, I feel that in good faith they should never have deducted the value of the Kohl's cash from the refund. This policy should not apply to something that is their fault. Had I kept the ring I would have kept the Merchandise bought with the Kohl's cash and they would have had no problem in giving it to me, so there is no way they should now be deducting it from my refund when they are responsible for causing the need to return the item. I am extremely disappointed in their customer service. I have been a loyal customer and they have ruined my engagement and put me and my fiancé out of a lot of money that we should have to be able to put toward a new engagement ring of good quality. I was not only sold inferior products three times, but have been put through hell by this company that refuses to do the right thing. This policy on Kohl's cash should only apply to someone that returns something they don't want and should not apply to a customer who had to return something that Kohl's sold damaged three times with no replacement. Their inability to resolve this and do what is right considering the situation makes me never want to shop here again and to also warn others of their horrible customer service and them selling damaged and poor quality diamonds so that nobody ever has to go through what I have and have their engagement ruined
Regards,
[redacted]

The portion
used with a gift card was returned to a Kohl’s Merchandise Credit, and mailed
to...

the customer via USPS. Please allow 10-14 business days to
receive this. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It has been over 28 days now and a check has not shown up. Why would you need to verify a purchase and take 3 weeks to do that. Your lying somewhere along the lines because I called the phone number given and they said the check was mailed the 5th not the 3rd . Your not even being truthful about it. I couldn't talk to anyone for the day because the met there quota for the day. So don't apologize that your company is trying to steal my money get it to me and pay me late fees for the month it has taken you so far since I'm sure the check will get lost in the mail. I don't believe you actually sent it. It says 7 to 10 days from the day I returned it December the 14th. Not 7 to 10 days from when you feel like it.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Simply re-ordering the item doesn't solve my problem. This item should have been simply re-ordrered for the same exact price when I called into customer service on April the 12th. That wasn't done. If it was done, I could have had that item in my possession by now. I want a FULL refund of the item and a written apology from Kohls Corporation as I have spent over 4 hours on the phone plus additional time filing a complaint with the Revdex.com just so I can force Kohls Corporation to follow their product policies/business practices. I have spent so much time on this, Kohls has drug their feet and not done anything for so long that I don't even need the item anymore. I need a refund and an apology for the way I was treated during this situation and for the way this situation was (more like wasn't) handled. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I received yet another spam for Kohls Voucher on 6/23/16
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] 
Kohls is obviously using very deceptive sales techniques to increase the retail store sales. The display signs they are using to display the information are LCD and can't be read unless you are withing an inch of the sign. They also are worded to confuse the customers. Kohls has done nothing to fix this serious problem.
Regards,
[redacted]