Moore-Built Construction & Restoration, Inc.

We are more than happy to partner with our rebate department. Once a response is received, we will be happy to follow up with our customer in regards to their inquiry.

We apologize for the inconvenience and frustration our customer experienced with their Kohls.com order. We have processed a return for our customer in the amount of $54.10, which will be applied to the Kohl's ending in 4113. Please advise our customer to allow 3-5 business days for it to process.

We will be more than happy to research our customer's inquiry with our marketing department. Once a response is received, we will be happy to reach out to our customer.

We apologize for any frustration our customer has had during this situation.  Kohl's has refunded the remaining portion of the order $12.02. We cannot honor a Kohl's Cash certificate for this order as the full order was returned.

Kohl's reserves the right to correct any
errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and...

confirmation was received). In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that item. This information is
available online. We are unable to accommodate the customer's request
for a price adjustment.  We apologize for any
inconvenience this may cause you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After further research we are able to confirm that regrettably the original return for Kohls.com order #[redacted] was erroneously voided. We have processed a new credit to the customer's account on 11/19/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s...

Charge account. We apologize for any inconvenience.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize that our customers Kohl's Cash did not have a value on it. We will mail out two $10 Kohl's Merchandise Credits to accommodate him for his lost Kohl's Cash. He can use this in any Kohl's store or online.  Please inform the customer that it can take 7-14 business days to receive...

this.

We have contacted our customer directly and have agreed to send him a $25.00 Kohl's Gift Card as a courtesy, along with a couple of 30% coupons. This has resolved our customer's inquiry.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Will stand behind our previous response and consider this matter closed.

Signage and pricing accuracy is very important to us and we
make every effort to ensure that all merchandise is correctly labeled and
placed with its corresponding sign. If a mistake is made, and an incorrect sign
or piece of merchandise is incorrectly posted on a sales rack, the price listed
on...

the sign or merchandise should be honored at the point of sale register. I
regret that our associates were not more accommodating when the matter was
first brought to their attention. At this time we advise the customer to reply
with her receipt information for credit.

We apologize for our customers disappointment. We have processed a credit in the amount of $97.09, to our customers Kohl's Charge card ending in 2814, on September 19, 2017. This will post in an average of seven days. Our customer is welcome to reorder the products at her leisure; however, before...

placing the order, please have our customer ensure the correct address is chosen.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
everything that has been sent in the mail I haven't receive. I just want a refund to my debit card so I ensured to get this Regards,
[redacted]

Our records show a return credit for $16.66 was processed on 11/05/15, back to the customer VISA ending in 1538. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

We apologize for the disappointment. On
December 11, we verified that a package in Kohls.com order ending in [redacted] was
lost in transit. As such, we issued a credit for this, in the amount of
$109.00, which posted to the Kohl's Charge card ending in [redacted].

Unfortunately, the customer returned the item past the expected timeframe. We stand by our previous statement at this time.

We apologize for the inconvenience and frustration our customer experienced with her most recent Kohls.com orders. It appears we have issued refunds for Orders 7040353109, 703499234 and Order 7006584440. These credits were applied on December 14, 2016 to the Kohl's Charge ending in 4883.

We have attempted to contact our customer directly to address her concerns. Please have the customer contact ###-###-####, at her convenience. A voicemail was left this morning.