Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This situation continues to become more of a hassle.  After I had contacted Kohls.com customer service a fourth time to advise that the shoes are in stock online, even though the representative who advised me my order had been lost and the shoes were no longer in stock, I have had additional troubles.  I spoke with a representative, Gus, who confirmed the shoes were in stock and that he would honor the previous discounts.  When I had advised him that I had yet to receive my refund from my previous canceled order (part refund on my credit card, the other part as a merchandise credit) he advised that the credit had been made that day, which was a different date than was explained in my response from Kohls on the Revdex.com response.  He also advised that contrary to what the manager/supervisor had told me, the full amount was applied to my credit card and I would not be receiving a merchandise credit.  With this information, I had him order my shoes as I figured I was being reimbursed the full amount on my credit card.  I did receive my shoes on January 4.  That same day, I received my refund; however, the refund was split and I received part on my credit card and a merchandise credit/gift card in the mail.  I had wanted to use that merchandise credit/gift card to buy my shoes when it was reordered, instead I paid the full amount on my credit card and am now stuck with a merchandise credit for a store that I no longer want anything to do with.  I do not understand why nobody can reach out to me and I have to waste more of my time calling Kohls to fix ANOTHER error that they have made.  If you can't get your information and or shipping information right, you should clearly not be operating as a business.  I am now having to call Kohls for a FIFTH time to fix this problem and have absolutely no faith that it will be rectified because whether I speak with a supervisor or a regular customer service representative, I cannot get correct information.
Regards,
[redacted]

The selection of merchandise may vary by store. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We are unable to comply with the customer request to honor Black Friday prices, or discount a similar item. We apologize for any additional disappointment.

Our records show a return was processed on 12/13/15 for Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

We regret to hear the customer was not able to use their earned Kohl's Cash. At this time we have applied a $90.00 credit back to Kohls.com order #[redacted] , back to the customer's Discover ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize...

fro any inconvenience.

We apologize for the frustration. On December 3, the full order was credited in the amount of $25.93, in compensation for the damaged item, to the Kohl's Charge card ending in 5101 which will post in an average of seven days. Also, on December 1, the defective item was reordered, which is scheduled...

to be delivered, via USPS, on December 5. Furthermore, it is not Kohls.com policy to ask for a Social Security number. As such, we will coach accordingly to the applicable associate to prevent this from happening again.

Our records indicate we
received her complaint through a different channel and have addressed her
concerns. The customer has been informed that regrettably the canopy did not include
the bed. The customer was presented with her return options. We apologize for
the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]the executive representative last advised the remaining of my items that the did not process or return or could not accept would be returned to me and never were I returned the full brand new order to them and they never refunded methey are holding my items and not refusing them at all and then agreed to refund my shipping and I sent them all the receipts for postage charges and they totals over $185 and then they refused that and said they don't pay for return shipping after they advised they would because of this. I have tracked everything and I have not been given credits for any of the returns properly and they are still outstanding they are committing an illegal act and I will pursue this further if they refuse to make this rightthis is unacceptable to say the least Andy hey fact they keep denying what they have said and done is even more upsetting I have accrued for all return and tracked them and they have not done anything to rectify this matter 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I accept the credit on my account but I do not consider Kohl s as having resolved the issued.  I also requested that they provide training to their associates that would escalate requests for a manager and that part of my request has been ignored.  I am disappointed in the lack of customer service from Kohl's and what I considered a less that full response to my request.  I do appreciate what the Revdex.com has done and if Kohl's refuses to answer the rest of my complaint I would like this complaint to remain as unresolved.]
Regards,
[redacted]

We will be more than happy to research our
customer's concern, but more information is required. Is the customer able to
provide an order number or email address linked to the order? if possible.

Our records show a refund for $18.58 was processed on 01/21/16.  We advise our customer to log in to their My Kohl's Charge account, or review their next statement to confirm the credit. We apologize for any inconvenience.

We
apologize for the disappointment. Our records indicate the items were delivered
to the correct address in Virginia, via FedEx and UPS, on December 8. However,
on December 24, we refunded the full order in the amount of $55.62, which will
post in an average of seven days to the Discover card...

ending in [redacted].

We are very sorry to
learn that your order did not arrive by the guaranteed December 24th delivery
date. We certainly understand your disappointment and we would be happy to look
into this for you.
Due to the delay, we have credited $30.00 to your order. Please allow 7 to 10
business days for...

the credit to appear on your Visa ending in 5283.

We apologize for the delay. On January 3, we were able to verify the initial purchase information. As such, we issued a check for the returned item, which will be sent via mail, in the amount of $406.84. Please allow an average of 7-10 days to receive this.

Upon further review, on November 25, a credit in the amount of $10.04 was submitted to the VISA card ending in 3757. As such, we consider this matter resolved.

The customers request to receive store credit was previously granted. On January 31, a Kohl's Merchandise Credit (KMC) was issued, via mail, in the amount of $192.45. As such, this issue is considered closed.

We regret the customer's Registry certificate arrived expired. At this time we are able to confirm that the customer's information was sen tot our Registry Department to re-issue the certificate. We advise the customer to wait 2-3 weeks to receive this. We apologize for any inconvenience.

Store 1268.   9[redacted], Delaware, OH 43015

Our records indicate the customer's credit for the missing item from Kohls.com order number [redacted] was credited on 08/29/15. If the customer is missing any additional credits we advise her to reply with the Order number and SKU information. Additionally, we are sending the customer three 30%...

 off coupons vial mail for her experience. Please allow 10-14 business days to receive these. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At this point, I don't want anything from them anymore. Just to admit they were wrong in this situation. It is their "practice" to contact via email or phone call, yet use the less personal and efficient of the 2 and give an unrealistic time frame for customer response. Seems another of their "practices" is to disregard and disrespect customer loyalty and concerns. It is clear from their last response that they no longer hold any interest in mine so I will think twice before making Kohl's my first (or any) choice in the future.

We apologize for the inconvenience our customer experienced with Order
6192712807. We have processed a refund in the amount of $86.46 to the Visa
ending in 1271. We are also mailing out a $40.00 gift card.  This will include
the $20.00 for the Kohl's Cash used on the order and an...

additional $20.00 for
the Kohl's Cash earned on the order.