Moore-Built Construction & Restoration, Inc.

Our records indicate that the correct
amount of Kohl's Cash was issued. On November 23, $30.00 Kohl's Cash was sent,
via email, for the Kohls.com order ending in 9504, as the subtotal was $141.85.
Please know Kohl’s Cash is
earned on the amount you spend, after all discounts...

are applied
and before tax is applied. Since the redemption period
for the Kohl’s Cash you earned ran from November 26 through December 6, the coupon
is now expired. As such, we respectfully decline the desired settlement request.

We regret the customer lost the Kohl's Cash used for Kohls.com order #[redacted], due to the order being canceled. As a gesture of goodwill we will send the customer a gift card for the applicable amount used on Kohls.com order [redacted]. We advise the customer to allow 10-14 business days to...

receive this via USPS. We apologize for any inconvenience.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Attached you will find 3 of the 4 disputed items that ARE IN STOCK! I don't appreciate the fact that they have taken almost 2 months to get back to you/me and then they LIE TO YOU, just to get the complaint dropped! I WANT THE 3 ITEMS THAT ARE IN STOCK TODAY, SEE ATTACHED, SHIPPED TO MY HOME, FREE OF CHARGE AND FREE FROM DAMAGE!! I SUGGEST THEY CONTACT THE SHIPPING FACILITY TO MAKE SURE THEY HAVE CLEANED UP THEIR ACT, SO THEY DON'T SHIP THE ITEMS SO INADEQUATELY THAT THEY ARE RECEIVED BROKEN AND DAMAGED, AGAIN!Regards,Amy [redacted]

Revdex.com:
They never gave me a rebate form. How can I send them something that they refused to send me via US Mail? It was a simple...

request that they refused to grant. If you would like to see my correspondences with Kohl's, let me know.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records show the customer was contacted by an Advisor in the Executive Office, and her concerns were addressed. The applicable credit was processed, and the customer was offered 30% off replacement item and free standard shipping. We advise the customer to reply with the new order number to receive the applicable credit.

We apologize for our customers frustration and disappointment. We have processed a credit in the amount of $155 to the VISA ending in 3007 on August 18. This will post to the account in an average of seven days. Additionally, if our customer would still like to reorder this item, we will gladly...

honor what was originally promised to the customer; however, we respectfully decline any additional compensation. Please have our customer respond with the new order number, so we can manually credit the order accordingly.

Upon review of our customer's concern, we have determined our customer needs to file a police report and pursue the remaining credit for the missing items with his local postal inspector or the  shipper that delivered their package(UPS, Fed EX etc.). We have confirmation of delivery and our...

customer has had claims with us in the past for the same concern, in which we have applied credits for missing items. At this time, we recommend our customer ship his orders to a different address or encourage our customer do his shopping at his local store going forward.

We have processed a full refund for both items for our customer. When she returned the item to the store, we did apply a credit in the amount of $19.57 to our customers Kohl's Charge. Also, she was provided a Kohl's Cash in the amount of $31.57 that was used on the same day to purchase toys. At this time, we consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I understand that Anywhere from February 24th (10 days) to March 1, (14 days) is when I should receive my refund. I expect my account to be credited within that time, so that this can finally be resolved and we can be finished with the stress of this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls claims that I placed that wrong address information in the shipping section.  I know I placed the correct information in, I do know my address.  After the delivery went to the incorrect address I spoke to a kohls representative and she was trying to delete the incorrect address and could not delete it.  The system was continually re-entering the incorrect shipping address.  This is proof that there is some sort of glitch in their system, why should I be charged for this?  It is their error not mine and I dispute their decision.  In addition,  I spoke to the next kohls representative and I was told that they would pick up the merchandise at the incorrect address, return it to kohls  and they would credit my charge account which has not been done.  This is just bad business!Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I'm glad that this will passed on to the trainers but you are making no attempt to compensate me for my time or the dishonesty (or misinformed-ness) of your representatives.
Regards,
Joshua [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the delay. As we successfully verified transaction information on the original purchase, Kohl's Corporate Refund Department issued a check, via mail, in the amount of $67.74, which the customer will receive in an average of 7-14 business days.

We have contacted the customer directly and apologized for the inconvenience that occurred at the store. We have agreed to mail out coupons and a $25.00 gift card to the address provided.

We regret the customer has not received her anticipated
Kohls.com order. Our records show Kohls.com order #[redacted] was shipped on
02/19/16.  We advise the customer to
verify the tracking information ([redacted]) to confirm the specific
delivery date. We apologize for any...

inconvenience.

Upon review of Kohls.com order number
[redacted] our records indicate the customer's return of $14.47 was processed
on 06/12/15. Also our records show a return of $20.20 for Kohls.com order
number [redacted] was processed on 06/17/15. We advise the customer to
review their June and July...

statements to verify the credit.

We
deeply apologize for the frustration. However, per the request, we have removed
you from our mailing list. Please allow an average of 2-3 months to stop
receiving marketing mailers. Furthermore, to stop receiving emailed Sales
Alerts, click on the "unsubscribe" button at the bottom of any...

email from us.
When unsubscribed, it will take an average of 3-4 weeks to stop receiving emails
from us.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have processed a refund for our customer in regards to Order 5736019927.We have applied $7.31 to our customer's Kohl's Charge and have emailed our customer $36.64 in Kohl's Cash. Please advise our customer to allow 3-5 business days to receive the refund on their credit card statement.