Moore-Built Construction & Restoration, Inc.

Regrettably SKU 99218562 did not update to its clearance price at the time of check-out. This was an isolated system error that has since been corrected. We have processed a $36.00 credit back to the customer's Kohl's Charge account ending in 5952. Please allow 7-10 days to receive this. We...

apologize for the inconvenience.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Actually, that information was provided as you can see for yourself. Also, they have the order number and have full access to my account information so lying about it is quite silly. Kara [redacted]
[redacted]
Regards,
Kara Cooper

Our records show all orders have been delivered, and all applicable credits have been processed. In accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with their shopping experiences, we would be more than happy to facilitate a return and refund if the customer are not completely satisfied with any of her purchases. The customer may return any item, at anytime, for a full refund with a receipt. Returns without a receipt will receive a Kohl’s Merchandise Credit, good toward any merchandise throughout the store. Once again we apologize for any inconvenience.

We thank our customer for contacting Kohl's Department Stores about their cancelled order. We regret to learn that the items were not available when the order was submitted online. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. In the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbuster specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We apologize for any inconvenience this may have caused. We apologize for the inconvenience and frustration this may have caused.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Due to volume this time of year, shipping time frames may be extended. At this time we are able to confirm the customer's Kohls.com order #4169879631 was delivered on 12/04/15. We apologize for any inconvenience.

I am looking at the Kohl's gift card...

now and it does not state that a gift card is unable to be tendered with another gift card. I am also looking at the Lowe's gift card I purchased from Kohl's and it as well does not state that a gift card is unable to be tendered with another gift card. Again, this is something I feel that the cashier should have explained to me when she rung up my purchases. Had she explained this to me or had this policy been posted where the gift cards are located in the store then this situation could have been avoided.
I will no longer shop at Kohl's.

It appears our customer Order 4975651633 at 8:29am, the customer reached out to usvia chat at 3:40pm. Our website does state the customer has 30 minutes to cancel an order.We may be able to make the following changes within 30 minutes* from when you placed your order.  If you need to make one...

of these changes, please contact us via phone or chat during our business hours to make the updates.  Unfortunately, we do not check the email box frequently enough to catch these emailed requests:Cancel your orderDecrease the quantity of an itemRemove an itemApply a valid promo code**Our goal is to ship your order as quickly as possible. Once your order is placed, we are unable to make the following changes:Add an item/Increase quantityChange the payment method/Apply a gift cardChange the shipping addressWe apologize for the inconvenience, but the customer is still responsible for the order.

We apologize for the inconvenience our customer experienced when attempting to place a order on Kohls.com. We are requesting for our customer to attach a copy of the email or coupon so we may research further on our end.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the frustration. As we verified that the discount was not applied
correctly, on December 4, we processed a credit in the amount of $65.81, which
will post to the Kohl's Charge card ending in 4317 in an average of seven days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never receive any gift card that they said they sent out! Also I never received any email saying that the order was cancelled. I only received the email saying the order was shipped out. Please send out the order as in that order, or please DO return gift cards to me. If you refund gift card to me, please make sure refund me the whole amount that I paid! 
Regards,
[redacted]

Our records show a return for Kohls.com order #[redacted] was processed on 01/22/16, back to the customer's VISA ending  [redacted]. We advise our customer to allow 7-10 business days for the credit to appear. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
Kohls is asking for the order number of my friend. I don't to bring attention to his order. I'm happy with the price I paid. So please close this complaint. Thank you!
Regards,
[redacted]

Our records show the customer's order has been shipped in 4 packages. 2 of your packages are scheduled to be delivered on December 17, 18, 2015 by FedEx under tracking number [redacted] and [redacted]. The other package shows that this has been forwarded to the customer's Local...

post office by UPS with tracking numbers [redacted] and [redacted]. We would suggest that the customer contact their local post office and ask them if they have the packages.

Upon review of our customer's concern, we do have a legal disclaimer which is accessible to our consumers on Kohls.com. Please advise our customer that by redeeming the Kohl's Cash earned on the transaction in question, they are accepting Kohl's terms and conditions in regards to their return. If...

our customer has any further inquiries, please have them refer to the links provided in our response. We stand by our posted policy and at this time consider this matter closed. https://cs.kohls.com/app/answers/detail/a_id/125https://www.kohls.com/c...⇄

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have confirmed that an associate from the department that handles Corporate Refunds did attempt to contact our customer on July 18, 2016 and was able to leave a voicemail. Further information is needed to be verified with our customer.

We regret to hear of the customer's recent frustration with Kohls.com. Our records show the shipping cost for Kohls.com order #[redacted] was refunded on 12/10/15.  We apologize for any inconvenience.