Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The fact that they were going to get in touch with me on Monday or Tuesday, but did not, is testimony of the arrogance of their employeesI spent my precious time and gas trying to have the issue resolved and expected them to get back to me in vain. They can keep the item and the $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am pleased to learn of Kohl's reimbursement of the long overdue credit. However, they have not reimbursed me for an additional $of accumulated interest that appears on my latest statement
Regards,
*** ***

We have already addressed our
customer, please reference Revdex.com ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Over the year that this situation has occurred, I have continued to use my Kohl's credit cardI have been a loyal Kohl's customer for years, and enjoy the store's merchandiseEach time I used the card for new purchases, I paid off that entire amount when I received the statementThe interest of almost $is totally calculated on the outstanding credit balance I was due for the damaged wine cabinetI want that reversed alsoI don't want to have to waste any further time on fighting for this adjustmentThis whole situation has been very upsetting
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Stephanie ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My apologies, I did not see the earlier messageThis is not acceptable as they did not refund the full amountI also should not have to call and spend more of my time for their mistake to have late fees reversedThis has been a horrible experience.Thank you,*** ***

The
sale price of the t-shirt was $Our customers discount on this item totaled
$2.99, as she had a 20% off coupon, so the price she paid for this item was
$With tax being credited back, the return price was $12.99. As
such, we consider this matter closed

We
apologize for the disappointmentOn January 8, the credit was initially
issued, however, was inadvertently canceledAs such, on January 22, we
reprocessed the credit, in the amount of $13.97, which will post to the Kohl's
Charge card ending in in an average of seven days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is highly unacceptableThe items I ordered were not out of stock when I ordered themThe items I ordered were not fulfilled until after Black Friday, thereby causing them to be out of stockThis puts your company at fault for my order not to be fulfilledMy order should have been processed and shipped prior to the in-store Black Friday saleEvery other time I have ordered online, my order ships within 1-days, not 4-days laterI believe the very least you could do would be to offer me a rain check for the items I ordered (and did not get) for this mistake on your part
Regards,
*** ***

Kohl's apologizes for any frustration our customer may have experiencedPlease advise customer we can honor the cancelled order's price, but we will have to charge the current price and refund the difference afterwordsIf customer wants to place this order please ask the customer to call
855-564-and provide reference number 161223-

We stand by our previous statementAt this time, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If you have carefully read my complaint I have expressed that I have waited over ten days for "a cooporate refund", and have yet to receive a refundPlease review my case carefully and resolve my issue considering your store accepted my merchandiseThank you
Regards,
*** ***

We have applied a credit to our customer's gift card ending in *** The amount applied is $and that is effective as of December 22,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11872446, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I paid $ I don't understand why they would offer me a partial refund I ordered this TV as a Christmas present I cannot accept a partial refund and I am very disappointed that this was not resolved before the holidays
Regards,
Jeremy N***

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact ###-###-#### or contact Kohls via email at ***, and they will address the customer's concern through the appropriate channel

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and they're asking for the Kohls cash numbers and PINs I used for this orderBelow is the list of Kohls cash numbers and PINs:***PIN:9362***PIN:5057***PIN:3454***PIN:4686***PIN:6940Please provide these to KohlsThanks
Regards,
*** ***

We are happy to research our customer's concernWe will be partnering with a vendor to inquire about item and see if we can possibly assist our customer

We unable to resolve the complaint with the information providedWe advise the customer to reply with the original receipt for further research

We apologize for the customer's disappointment with her orderUpon review of the order, we have verified that the price of the items has lowered by a total of $Due to the order falling within our day price adjustment window, we have credited the order $for the items being at a cheaper
price. Our shipping policy states that we do not charge shipping for in store purchasesThis is true, as the customer was not charged a shipping charge for the orderSome larger items, though, may be subject to surcharges due to the weight of the itemThis order was charged an additional $as a surcharge because the items were large, heavy itemsWe have credited the order half of the surcharge that she was charged in the amount of $In total, we have adjusted this order by a total of $We consider this matter to be closed at this time