Moore-Built Construction & Restoration, Inc.

We apologize for the disappointmentIf a receipt is not present at the time of the return but the item was paid with a Kohl's Charge, any other major credit card, or a Yes2You Reward account was added to the transaction, and this item was purchased within the last months, the store can look up
the transaction and give you a refundOtherwise, you'll get a Kohl's Merchandise Credit (KMC) based on the lowest week sale priceThe credit that is received in store for the return can be used on the new earring purchase

We have
applied a credit to her Kohl's Charge account in the amount of $due to
not receiving her e-mail rewardThe credit to your charge card will take an
average of seven days to appear in your accountWhile most credits appear
within this time-frame, yours could be sooner or
laterWe are unable to accommodate
the customer’s request for any additional creditsWe apologize for any
inconvenience

We are unable to address the customer's concern with the provided informationWe advise the customer to attach a copy of the return receipt for further research

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** You did not process a return on order #you processed it on the one I did receiveI'm also out of the Kohl's cash I was suppose to receiveYes there was a -on Jan5th but there still were two charges on there for stand mixers One I didn't receive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There should be there rebates, two for $each and one for $That totals $
Regards,
*** ***

We
apologize for the frustration, and will coach accordingly to the associates she
spoke with, in hopes to better the customer experienceHowever, in accordance
with our price matching policies, we are unable to price match excluded items,
which include Dyson productsFor a complete overview
on our policy, please
refer to the following
link; ***
As such, we respectfully decline our customers desired settlement request, and
consider this matter closed

We
apologize for the disappointmentWe will forward all applicable feedback to
the corresponding department, for coaching opportunitiesAs our records
indicate two items were not received in the Kohls.com order ending in 5531, we
refunded them bothAs such, a total credit in the amount of
$was
received from a return initiated on January 5, and March Blue Kohl's Cash
in the amount of $was also issued for the return, via email, and will be
redeemable for days from the issue dateOn March 13, we credited an
additional $13.92, which will post to the Kohl's Charge card ending in in
an average of seven days, for the difference in price that was paid for the two
itemsHowever, we respectfully decline any additional reimbursement

Upon review of our customer's complaint, it appears we are not able to refund our customers Kohl's CashIf the customer has any questions or concerns, he would need to call in and speak to a Coordinator at ###-###-####, if he wishes to obtain more specific informationAt this time, we consider this matter closed

Kohl's Merchandise Credits are mailed back to the address listed as the billing address on the Kohls.com order

We apologize for the inconvenience and frustration our customer experienced for the unauthorized activity on the credit cardIt appears a credit of $was applied on December 08, We processed an additional credit in the amount of $197.10, which will equal the full order amount of
$We will also be mailing out a gift card for our customer in the amount of $Please advise our customer to allow 7-business days for this to post on their credit card

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Roman">The
Rewards certificate is issued during the first week of the following monthIt
is based on the total points earned the previous monthThis certificate, good
toward a purchase in store and online, will be good for days from the issue date
The current earning period and certificate can be found on the Rewards home
pageThe certificate will be also be sent to the email address you provided
To ensure that you receive your email, please add [email protected] to
your contact listWe have credited the customer’s account $as a one-time
courtesy

In order to address our customer's concern accordingly, more
information is needed
Is the customer able to confirm the amount
of packages received?

On the percentage off coupons that are mailed to our
customers its states ‘Offer cannot be used in conjunction with any other
percentage-off discounts.’ While the customer can add multiple dollar-off
discounts, such as Kohl’s Cash, to an order, there is only one percentage off discount
allowed
per orderThis was also explained to our customer on 03/07/when
she contacted our Kohls.com customer service departmentWe apologize for any
confusion

We apologize for the disappointmentAs the item is damaged,
we strongly encourage you to return this to the nearest Kohl's store, located
at; W Chester Pike Havertown, PA 19083, for a full refund
Alternatively, if you would like to keep the item, we have taken 50% off
As
such, on May 14, $was credited to the Kohl’s Charge card ending in 6601,
which will post in an average of seven days

The very fact that they have admitted they will not stand by or honour what their staff said to me is an admission (and I think the two incident numbers I first forwarded support what I was told) that I was promised the forwarding postage to get it to the correct address in time they are perfectly within their rights to correct their staff not to do so in the future, but I still hold any reputable company will stand by what was promised to a long standing customer of many, many, many years They should show good faith in this promise I have found them helpful and good service in the past, but in this case they sent the packages to an incorrect address and if I had known they would NOT cover the additional postage I would simply have had my sister-in-law return them and purchase elsewhere the agents specifically told me, after checking with supervisors, that they would cover my postage to get the packages to the correct location in time for my husband to collect and carry back to the U.Kfor Christmas I repeat, I would NOT have forwarded those packages had I felt I had not been repeated reassured they would cover all postage Thank you Shocking that a company as large as Kohls would NOT stand by their word

The exclusion policy is written on the back of the promotional offerKohl's does stand by
it's previous statementAt this time, we consider this matter closed

Kohls offered no solution other than they shipped the items. Not mentioning they shipped them to the wrong address. Not mentioning that they had the ability to change the address but chose not to. Kohls.com failed once again to rectify the situation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease remove my complaint me complaining made no difference so please delete my complaint
Regards,
*** ***

We have reviewed our customer's complaint and partnered with UPSUPS states an investigation was open on December 09,UPS states they will contact the shipper once the trace is completed and advise on how to proceed from there Unfortunately, we are unable to process a refund until UPS
and the shipper notify us of their findings, since the packages were provided to UPS and we completed fulfilling our customers order