Moore-Built Construction & Restoration, Inc.

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Revdex.com:it it is the same as they have told me beforeI will watch and see whether they would eventually do it or not and let Revdex.com know.I don't think this is a Accetp, but just need to wait
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. After a couple of shipments I have received the originally purchased leggingsThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference:im no longer interested in doing business with a company with a history of cheating customers ( you can review their settlement for price gouging), my point is hassle free return, why would I exchange an item for the same item if I'm satisfied with it, I hope you can leave my complaint open for all customers to see, and Kohls you are doing a great job in getting your self out of business
Regards,
*** ***

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sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Its disheartening that companies, such as Kohl's do not take customer satisfaction more seriously The level of effort that I had to take in order to get my money returned was significant, yet I did not receive an apology Kohl's has lost me as a customer
Regards,
Nicole ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Niranjan *** I have contacted Raise.com where cards were bought via my visa credit cardI have proof of this and can supply you with statements etc if requiredI have never ever participated in any fraudulent activity in my lifeThey said the amount was valid when used and I am to contact the business where it was used, namely Kohl's obviously because thats the only place it can be redeemed since its a Kohl's Gift CardThey said they are not responsible if the business (Kohl's) does not want to refund me since the cards had full value on it when sold by themAnd they said the cards were used$is a substantial amount of money for me to simply loseI don't have my items because Kohl's cancelled my order and now are refusing to refund me, so I'll be out of $454.44! This is more than ridiculousI've never experienced anything like this before from any companyWhy was the one card also bought at Raise.com refunded and not the other 2? Also one card was sent via mail to me from Kohl's itself as a "Corporate Refund" Even this Kohl's refuses to refundI've talked to the "Fraud Department, I've sent a letter to a very high authority at Kohl's and they refer me to the "Fraud Department"I've talked to them and talked to customer service and have wasted countless hours of my life just to get my own money backAll to no availHad this been a trivial amount of money, I would have just given upI still would be bitter about it but as I've already stated this is a very substantial amount of money for me to loseIt just seems like Kohl's is just making excuses and just having me run around in circlesI'm very disappointed to say the leastVery disappointed

We
apologize for the disappointmentAs we strive to deliver each order
within 3-business days, occasionally our carriers might experience
delaysWith that being said, our records indicate that this order was
delivered, via UPS, on December

We
apologize for the delayOur records indicate that the item was originally
purchased more than months agoAccordingly, per our return policy we issued
out a Kohl's Merchandise Credit (KMC) in the amount of $370.11, on April As
such, please allow an average of 7-business days to
receive this, via
standard mail

Our records
show a return for Kohls.com order # *** was processed on 01/09/
Additionally, a return for Kohls.com order #*** was processed on
01/12/16, and 01/19/16, back to the customer’s VISA ending in ***We advise
the customer to partner with her credit card company to verify the creditWe
have processed a return for Kohls.com order# *** on 02/25/We advise
our customer to allow 10-business days for the credit to appearWe
apologize for any additional disappointment

Our
records indicate we received her complaint through a different channel and have
addressed her concernsThe customer has been informed that she has been
credited for the missing item, and regrettably we are not able to send
replacement merchandiseThe customer is more than welcome to place
a new order
for the desired merchandise, and Kohl’s will honor
the original sale price and discount with free standard shipping once you
reorder the shirt on Kohls.comWe apologize for the inconvenience

We stand by our previous statement, and at this time consider this matter closed

Our records show a manual billing request for Kohls.com order #*** was processed back to the customer's Discover card ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We
apologize for the disappointment; however, we are unable to reorder the item
since it is out of stockAs such, we credited the item in the amount of
$14.64, which will post to the Master Card ending in in an average of
seven days

We have credited $1,for our customer in compensation for the price adjustment on the original order ending in ***The credit will appear on our customers Master Card in an average of seven daysAs previously communicated to our customer, we are unable to price adjust Buy One Get One (BOGO)
promotions, as well as honor any earned Kohl's Cash from the original order, as the replacement order was initiated in a non-earning period for Kohl's Cash

All inquiries made
through the Revdex.com are addressed via the same channelIf they would
like to speak to someone to get written confirmation that late fee or interest charges
were removed from the Kohl's Charge account, they would need to contact Kohl's
Customer Service, via phone, at ###-###-####As we respectfully decline any
additional compensation, we consider this matter closed

Regrettably, we are unable to alter a Kohls.com order after it has been submittedOur records show a return for Kohls.com order #*** was processed on 12/03/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit

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wish, you may update it before sending it.]
Revdex.com:The company has agreed to send me a replacement Kohl's cash to compensate my lossHowever, I have not received it yetIf I do not receive it in a reasonable time, I will let the Revdex.com know
complaint ID
Regards,
Joseph P***

In the event that a customer would need to complete an even
exchange (same item and price, different size or color) for an item, this can
be done with a receipt at any registerAn even exchange must be exactly even
(based on the original or clearance marked price tag) in order for an
exchange
to be processedIf the items are not an exact even exchange, a return will be
processedIf the exact same product is not available, we advise the customer
to first return the damaged merchandise, and then purchase the new desired
product

Is the customer able to provide a specific location for us in which the return was denied

We have applied a credit for our customers Kohls.com order We
have applied a credit in the amount $Please allow 3-business days for
this to be applied to our customers credit account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***