Moore-Built Construction & Restoration, Inc.

On November 22, Kohl's Executive Office contacted our customer, via emailIn the email, we respectfully declined our customers request to be compensated; however, we stated that we would gladly arrange a pickup requestOnce picked up, we *** credit our customer for the item back to the original form of tenderAs we stand behind this resolution, we consider this matter closed

We apologize for the disappointmentOur customer is more than welcome to go to the Fayetteville Kohl's store and conduct an even exchange

We apologize for the negative experience. However, going forward all rebate forms for Kohls.com in store pickup purchases are found online on the product page, along with all necessary instructions. As a courtesy, we have processed a rebate for all three qualifying items. As such, a $36.00 VISA...

prepaid card will be issued, via mail, and will be received within 4-6 weeks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Andrea [redacted]

We have attempted to contact our customer directly to attempt to resolve their concern. Please have our customer contact us at ###-###-#### so we may attempt to address their inquiry.

As we handed her California identification
card over to the Stockton Police Department, she would need to contact them for
additional resolution. Also, we respectfully decline the request to finish processing the purchase in
store, and consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience. We have processed a credit for $26.75 that will be applied to our customers Kohl's Charge. Please allow at 3-5 business days for it to reflect on their account.

We regret to hear of the customer's recent frustration with our company, and our customer service. At this time we advise the customer to reply with their Kohls.com order number, as well as the missing items information so we may resolve their concerns. We apologize for any inconvenience.

We have reviewed the customer's concerns related to their Kohl's Cash. The decision has been made by our Fraud Department, and Corporate Loss Prevention to suspend the customer's online shopping activities . We also decline the customer's request for any additional Kohl's Cash. Kohl's offers...

merchandise to consumers through this site and its retail stores. Kohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to others. Kohl's reserves the right, in its sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applied, at Kohl's discretion, to orders placed by the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping address. If the customer has any additional concerns we advise they contact us at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was repeatedly told by Kohls customer service on numerous occasions that all I needed to do to be reimbursed was to submit a receipt to Kohls, I did so.  I was told this by the following Kohls customer service representatives: [redacted], and [redacted] D.  I think it is very important that customers be aware that Kohls lies to their customers, in addition to sending them dangerous, incomplete items.Kohls has no commitment to a fair and ethical trade and I believe that their lack of concern for their customers, sadly includes their disabled customers and their lack of commitment to this is reprehensible, as I am sure it is to the State of Wisconsin.
Regards,
[redacted]

We have processed a refund for our customer. They will be emailed Kohl's Cash in the amount of $5.72 and a credit to their Kohl's Charge in the amount of $25.90. Please advise our customer to allow 3-5 business days for it to process.

We apologize for the inconvenience the customer experienced
due to not receiving her Kohl's Merchandise Credit. Our records indicate we did
mail our customer out a Kohl’s Merchandise Credit to the billing address listed
on the order on February 06, 2016 in the amount of $75.00. We verified that...

the
Kohl's Merchandise Credit still reflects a balance on it. We processed a
request to mail out another Kohl’s Merchandise Credit to our customer on May
09, 2016. Please allow 7-10 business days to receive via mail.

We reimbursed the full order amount. We will not reimburse for the shipping of the items. The customer can replace an order for all new items do be shipped to her if she wishes.

We have applied a credit to our customers Kohl's Charge ending in 2666. Please advise our customer to please allow 3-5 business days to receive.

Our records show Kohls.com order #[redacted] was not rejected by error, but due to security purposes. We are unable to accommodate the customer's request to honor Black Friday prices. We apologize for any disappointment.

We have processed a credit for $49.27 on 01/21/16, back to the Master Card ending [redacted] as a courtesy to the customer. We advise our customer to allow 10-14 business days for the credit to appear. We...

are unable to accommodate the customer's request for the desired merchandise. We do not submit Kohls.com orders on the customer's behalf through the Revdex.com for security purposes. If the customer would like to place a new order, we advise they contact us at ###-###-####.

We apologize if the customer received mis-information. We are unable to accommodate her request, and stand by our previous response.

We
apologize for the disappointment. The shopping profile is now unrestricted and
shopping privileges have been reinstated. However, any Kohls.com order that is
submitted is subject to further verification, which could lead to cancellation
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text-decoration-color: initial;float:none;word-spacing:0px">. As we are unable
to retrieve a canceled order, please submit a new order online.