Moore-Built Construction & Restoration, Inc.

We deeply apologize for the disappointmentWhile in most cases out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking processThis can be attributed to high order volume, damages, etcYou are
more than welcome to process an order once the item becomes available; however, we respectfully decline the request to honor the prior sale price that was offered

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced with their Kohls.com orderUpon review, it does show our customer's order was cancelled by our fraud department for further reviewOur customer has since replaced his orderAll inquiries made through the Revdex.com are addressed
via the same channelIf they would like to someone directly, our customer can contact us directly at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Upon checking my mail this afternoon, I received from Kohl's the promised gift card. I am alerting you as soon as I received it. I still have a valid complaint but Kohl's has fulfilled the credit to my credit card and the replacement gift card
Regards,
*** ***

We apologize for the inconvenience our customer experienced regarding their most recent Kohls.com orderA full refund has been processed for their order including $for shippingPlease allow 3-business days for it to post to their Kohl's Charge

Our records indicate the package was
delivered to the correct address listed on our customers Kohls.com orderWe
recommend our customer update her address to avoid deliveries being shipped to
the wrong address in the future, as we are unable to cancel any Kohls.com
orders after a half hour of
them being placedAs a one time courtesy, we have
credited our customer for the order in the amount of $to her Kohl's
Charge card ending in Please allow an average of seven business days for
this credit to post

We are more than happy to research our customer's concern, but need more information:1.) Customer states to credit brother in law, but the order was for his wife in Fort Worth, TX?2.) We are requesting a copy of the form FedEx had the customer sign, so we can partner with FedEx on our end to assist
in resolving our customer's concern

We have processed a credit for $back to the customer's account for Kohls.com order #***We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe also advise the customer to update their shipping information before placing future ordersWe apologize for any inconvenience

We agree to honor an additional credit of $for our customerPlease advise our customer to allow 3-business days for it to post to their Kohl's Charge

More information is needed in order to research our customer's concern:Is the customer able to confirm the order number?Can the customer please attach the image of the item received?Please have the customer attach the order confirmation below?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***-***

We
apologize for the disappointmentWe verified the Kohl's Merchandise Credit
(KMC) was used by an unauthorized third partyAs such, we have restored the
value in the amount of $122.00, on the KMC ending in 6696, which is available
for immediate use

We apologize for the inconvenience our customer experienced with online Order A credit was applied in the amount of $to our customer's Amex card and an additional credit of $will be applied separately, making the total refund amount $Please advise our customer to
allow 3-business days for it to reflect on their credit card

We
apologize for the disappointmentTo avoid instances like this from happening
again, we removed the old address from the shopping profileHowever, as we
verified these packages were sent to the incorrect address, we issued a credit
on December 14, in the amount of $63.16, which will post in
an average of seven
days to the Kohl's Charge card ending in Additionally, Blue Kohl's Cash
in the amount of $was issued, via email, with a redemption period of
daysFor this item to be replaced, another order would have to be submitted by
you on Kohls.comIf the items prove to be more expensive, we are more than
happy to price adjust the order to the amount that was originally paidAs
such, please respond back with the new order number so we can accommodate
accordingly

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * *** ***

Our records show we received the customer's complaint through another channel and have addressed her concernsThe customer's Kohls.com order #was delivered on 08/24/Due to the inconvenience, the customer was credited for the shipping and the tax on 08/24/The customer was also
credited an additional courtesy credit on 10/12/ Additionally, an Advisor from the Executive Office offered to credit the Kohl's Cash amount used on the order on a future orderWe are unable to comply with the customer's request to credit the merchandise, as it was deliveredThe customer is more than welcome to return the merchandise if they longer desire the product

The reason why I feel that this is not a adequate response to my complaint is that they are responding in the standard way "here is your gift card back" No! I would like to ensure that the process is changed or altered to contact the customer in some why letting them know that the order has been cancelled I was waiting for this order, and it is unacceptable for them to blow it off and act like its no big deal The customer service representative has no concern what so ever that my order was cancelled, or that no contact was made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried to resolve my issue within customer services and was placed in on the phone with a very closed minded representativeWhich I filed the complaint with the Revdex.com because your customer service representative did not assist meFurthermore the valid charges are proof of the duplicate orders I had to place and have yet to receive the itemPlease provide me with some assistance besides a generic response
Regards,
*** ***

If you read Kohls response, there is no resolution at all...a simple apology for ruining christmas for half my family is unacceptable

Unfortunately we are unable to locate the customer's order at this timeWe have processed return for Kohls.com order #*** on 12/22/We advise our customer to allow 10-business days for the creditRegrettably the customer's desired merchandise is no longer a***ableWe apologize for
any inconvenience