Moore-Built Construction & Restoration, Inc.

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did revieve the Kohl’s cash and refundHowever, the entire thing took too long, was very unprofessional and I feel I would like a further explanation as to why I was never contacted through this whole processI feel that I was made promises that were not kept, and pushed around from person to personI feel that customer service was difficult to deal with and I was unable to contact anyoneTold they would not call or have anyone call me back because they are a call center and make NO call outI want to be compensated for the time it took Be to deal with the matter, as well as refunding me my money after the holidayThis took almost days to resolve! I want something better than my money back. Pleaee reach out to me ASAPAlso, I’m glad I contacted the Revdex.com but it’s sad that this is how I had to have my claim handled!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's agreed to adjust all discounts after I reorder the rug and to overnight it before I leave for vacation however i'm leaving on Friday and have not yet received their confirmation that this is in fact in placeI have emailed all morning but no response.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the delayOn January 17, our records indicate the refund, in
compensation for the missing item, was generatedAs such, a $credit
posted to the Kohl's Charge card ending in 1034. Blue Kohl's Cash in the
amount of $was also issued, via email, with a redemption
period of
daysAs the Kohl's Cash earned on this order was subsequently redeemed, the
return value was deducted by $However, as a courtesy we sent a $
Kohl's Merchandise Credit (KMC), via mail on February 6, which will be received
in an average of 7-business days

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The company initially refunded me $but after speaking with multiple customer service reps, I was refunded the additional $I now find this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have attached the screen shot requestedPlease note this is not a complete acceptance on resolution, this is a step in the direction to resolution thoughThanks!
Regards,
*** ***

Our customer has a history of contacting Kohl's in regards to missing items and creditsThe item he sent back to our fulfillment facility is specifically intended for Kohls.com ordersUpon further review of our customer's concern, he did send in transaction information for a store purchase but we
have no way of confirming what was in the packageAll in store purchases must be returned to the storeAt this time, we consider the matter closed

We apologize for the multiple contacts the customer endured to resolve her concernsThe customer's recent experience is not truly indicative of our servicesWe have addressed the customer's concerns, corrected and errors, and attempted to rectify the matterWe apologize for any additional disappointment

We appreciate the customer's
feedback regarding their recent experience with our companyWe will review the
incident internallyOnce again we apologize for the inconvenience

Our records show the customer's Kohl's Cash from Kohls.com order #*** was resent on 02/08/16, to the e-mail address ***There is no indication that the message was undeliverableWe hope this information was helpful

We apologize for the customer’s frustrationPlease request the customer submit a copy of his rebate form along with his rebate tracking number

Certain electronics brands or warranty products must be returned within days
from the date of purchase with original packaging and a valid receipt or account
look-upRefunds for warranty products are handled by the warranty service
providerEven exchanges are not allowed on premium
productsThe store must
process a return and the customer can repurchase the itemTo view a list of
Premium Electronics and Warranty products, please copy and paste the following
link in your browser: https://cs.kohls.com/app/answers/detail/a_id/

We have reviewed our customer's concern and have applied a credit of
$to our customer's Kohl's Charge ending in

We apologize for the inconvenience our customer has experiencedWe have mailed two $Kohl's gift cards to our customerThe gift cards may be used in the store or online at www.kohls.comThere is no expiration date for the gift cards

We stand behind our previous decisionAs Kohl's Cash is non-transferable we respectfully decline our customers request for compensationAs such, we consider this matter closed

We will be mailing out our customer a $gift card for the remaining amount of Order Please allow 7-business days to receive

We have received a response in regards to our customer's registry inquiryThey stated they were unable to confirm if the items in question were purchasedWhat we can send on our send, is send our customer a $gift card for the inconvenience and frustration our customer experiencedIf the customer agrees with accepting a $gift card, please have them reply by confirming their shipping address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate Kohl's refunding my order because at this point I do not have any of my items and am not guaranteed any of them I would still like to receive the back to school items for my kids I have confirmed that the resident has received one of the packages but the other does not arrive until MondayShe said she would ship them to me and I could reimburse her for the shippingHowever, what if I do not get the items? What course of action can I take? I am ok with tracking down the resident and arranging to have the items mailed to meHowever, I do not feel I should have to pay to have her ship them to the address I originally requested from Kohls.com. I would like Kohl's to reimburse me for the shipment of the items from OR to IN I am going to ask that she ship them as soon as possible because School starts for us on August 9th and my kids are looking forward to wearing new shoes
Regards,
*** ***

Upon a customer
purchasing items from our website, the customer is asked by our system to
select the shipping address in which they would like
their order to be sent to;
customers have the option of either selecting their defaulted address or any
other addresses that are on file Before the order is fully submitted the
customer’s order is then sent to a review page where the shipping details are
displayed and the customer must click submit to fully authorize the order
We apologize for the
customer’s discontentment with our ordering process; however we can only ship
to the address that we are givenKohl’s shipped to the address that was
submitted for order ***