Moore-Built Construction & Restoration, Inc.

A Kohl's Merchandise Credit is a KMC, which has been mailed out to our customer as of August 31, Please allow 7-days to receive the KMC in the mail via USPS

Our records show a new Kohl's Merchandise Credit for Kohls.com order #*** was mailed to the customer on 02/25/We advise our customer to allow 10-business days to receive thisAdditionally, the customer has been advised to provide a valid police report regarding Kohls.com order
#***, as the carrier has confirmed delivery of the merchandiseThis information can be faxed to ###-###-####We hope this information was helpful

On Tuesday, January 26, 11:AM, *** *** wrote:Hello,Regarding the complaint above, I have heard back from Kohl'sI finally rec'd a refund check but it was short in the amount of taxes on $and also the interest that I was charged on the card for the defective item that they refused to replace.My records show Kohl's still owes me approximately $and they are refusing to refund me.Thank you,***

We
apologize for the frustrationOur records indicate that the discounts were
applied correctly to all three ordersOur customer received a 20% off
transaction discount on all three orders, as well as an additional 15% off
discount, which was applied to all applicable items in all three
ordersAs the
back of the coupon states, the 15% off offer is only valid on select home
decor, furniture, and holiday entertaining essentialsAs such, we
consider this matter resolved

Our records indicate the customer was
promised a $Kohl's Cash credit on her next Kohls.com orderThe order
#*** the customer provided, though made online, and was a Buy Online
Pick Up in Store purchase, so it did not qualify for the promised credit
As a one-time courtesy we
have credited the $back to the customer's
orderWe advise our customer to allow 10-business days for
the credit to appear on her Kohl’s Charge account

Our records indicate our customer received the $of Kohl's Cash via email which was earned on order #This was subsequently used on an online purchase on June 26, As such, the return value was reduced by $Additionally, the Master Card was credited accordinglyIf our customer is having outstanding issues, please have them contact the issuer of their Master Card

We are unable to comply with our customer’s
request, and we stand by our original statement We apologize for
our customer’s disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11821428, and find that this resolution is satisfactory to me.
Regards,
Deborrah W***

The requirement of each rebate is set up and specific to each vendor of our merchandiseWe realize that the merchandise is to be a gift; and would be happy to research the matter furtherWe advise the customer to provide any receipt, product, and rebate amount information for further research

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I see the credit of from Kohls on my card Again they do not read or understand the situation As far as the Kohls cash credit this does not add up to my purchase total and these Kohls cash are likely long expired The only notice I received from Kohls was of the Kohls cash they gave back which obviously is not in the amount of the purchase I would be okay with the being taken out of my Kohls card account and the towels be shipped as originally purchased It is bad cus***er service to first not ship the towels with the order, then talk on the phone with the consumer and not notify the consumer of how the company plans to resolve the order This is not an acceptable resolution in this case Not only was I never notified about the and I ddi not use the kohls cash as this was not an acceptable resolution, but I'm upset about the amount of my time committed to this matter How about a metaphor that the company will continue to not read and ignore Person buys a shirt for dollars The shirt does not ship, but instead there is an empty box Person calls company and explains that while person was charged for the order, the shipment came without the original item agreed upon in the order and person is upset, but willing to let you resolve this by either refunding the price completely or please just ship the item that was agreed upon Cus***er service rep, agrees to look into this and is very sorry about the situation Some time later person gets some e-mail about a something dollar credit to make up for there not being a dollar shirt delivered Person is upset, but is very busy with work and does not have time to deal with this Additionally this credit has an expiration date Person calls back later and company says there is nothing they can do Person asks to speak to supervisor and company hangs up on person/consumer Here is the thing Person spends dollars and asks for shirt Company agrees and send empty box Then, company's idea of a refund is not even something dollar, but actually more like something doll hairs to the person/consumer You should really be paying me over a hundred dollars for all of the time I've spent on this trying to get my original purchase because time is like money.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As with most companies anymore, they only offer excusesThey should put on the front of this "coupon" that it is a coupon and not a giftI spent over $at Kohl's this yearIf they really want to argue over $10, I will shop somewhere else
Regards,
*** ***

We are unable to resolve the customer's
concerns with the information providedWe advise the customer to contact
directly at ###-###-#### for any additional assistance

Upon review of 4905079020, we show the canceled balance of $on the original gift card purchasedWe will be happy to send out customer the $gift card initially purchased

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I expected at least a call to try to resolve the problemApparently, for such a large company, customer satisfaction and customer service is not something they care about as long as they are making profitNot being able to offer the 30% off the item, when it was their own employees who offered it to me, is ridiculousWhatever happened to keeping your promises to your customers? Maybe they ought to train their staff better, to not promise something they cannot uphold
Regards,
*** ***

We stand by our previous offerWe will honor the original price of the purchase, since the coupon was not reinstatedIn order to speak to someone directly, the customer would need contact ###-###-####

We apologize for the inconvenienceWe processed an additional credit in the amount of $to be applied to the Visa card ending in

We
apologize for the disappointmentOn March 5, we scheduled a pickup request for
the itemAs a third party company will fulfill the pickup, the customer will
receive a phone call within 24-hours to arrange a mutual agreed upon pickup
timeOnce we have confirmation that the item has been
picked up, we will
submit a refund for this in the amount of $to the Kohl's Charge card
ending in 3403, which will post in an average of seven days from the date it
was creditedOnce the credit is received, please contact Kohls.com Customer
Service, via phone, and we would be more than happy to place a reorder for the correct product and price adjust the item to
what was initially paid

We sincerely apologize about our customers
frustration and disappointmentWe have processed two Kohl's Merchandise
Credits (KMC) in the amount of $as well as one for $These will
arrive in separate mailPlease allow up to business days for these KMCs to
be delivered. We
respectfully decline any additional compensation as
requested by the customer

We apologize if the customer received misinformation that she would receive Kohl's Cash via e-mailThe Kohl's Cash portion of the return was placed on a Kohl's Merchandise Credit and sent via USPSWe apologize for any additional disappointment

Upon review of our customer's concern, it appears our customer has redemmed her gift card on Order The funds have been redeemed from the gift cardAt this time, we are not reissuing a refund for our customer since the gift card in question has been used