Moore-Built Construction & Restoration, Inc.

As previously stated, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition the selection of merchandise may vary by storeOnce again we apologize the desired merchandise was not available. Also, if the customer claims a specific *** *** promised to honor his Kohl's Cash after the redemption date, we advise the customer to speak with the *** *** directly, as this is outside of our Kohl's policyOnce again, we apologize for any disappointment

The credit appears to have been accepted by the bankWas new debit/credit card number issued, because it wiould still be accepted by the bank

We apologize for the
delayKohl's Corporate Refund Department contacted the customer, via phone, on January 15, and
left a voicemail requesting the customer to return the call as
additional information is needed before we process a refundAs such, please
contact Kohl's Corporate Refund
Department, via phone, at
###-###-####

We regret the customer received the incorrect merchandiseRegrettably we are unable to send the customer the desired merchandise, as it is no longer availableWe apologize for any disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
It looks like my next step will be the federal trade commissionHow disrespectful to not even call me regarding the matter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just saw this email.Kohls has changed their webpage very recently to state what is stated on this replyI copied and pasted what their webpage said at the time I sent the letter to the CEO of KohlsI will try and attach the letter I sent to both Customer Service at Kohls and the CEO of KohlsI did not receive a reply from either sources
Regards,
*** *** ***

We have attempted to present the customer with options to
rectify the matter; we regret the customer is not satisfied with the optionsWe
decline the customer’s request for any additional compensationWe stand by our
previous response

We regret to hear the customer's initial Kohls.com order was canceledOur records show replacement order #*** was placed on 12/19/We apologize for any disappointment

Our customer has a history of purchasing Kohl's Merchandise
Credits (KMCs) from third party websites, which have been linked to fraudulent
activitySince KMCs are non-transferable and are bound by the legal
notices found on Kohls.com, we stand behind the business decision made and deny
reissuing the KMCsAs such, this issue is considered closed

Our
records indicate that $Kohl's Cash was issued, via email, on December
Going forward, all Kohl's Cash earned on online purchases are issued this way, which
can then be used during the redemption period printed on the couponHowever, as the Kohl’s
Cash coupon was overlooked by the
customer, we issued a $Yes2You (Y2Y)
Reward certificate, which will be issued, via email, on February and will be
redeemable through February

We regret to hear the customer felt embarrassedThe register will only prompt the cashier to issue Kohl's Cash during valid earning periodsWe are unable to comply with the customer's request for Kohl's Cash she did not earn. Additionally, we apologize for any confusion a duplicated coupon may have causedAs previously stated we would not credit a coupon the customer has already redeemed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[To assist us in bringing this ***er to a close, we would like to know your view on the ***er.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I sure hope I indeed get the refund, the length of time it has taken to get a response from them to do something (days since the original order) has been a huge disappointment
Regards,
*** ***

We apologize for the disappointmentOn March 28, we refunded the missing item in the amount of $218.79, which will post in an average of seven days to the Kohl's Charge card ending in For questions or concerns regarding interest charges on the Kohl's Charge account, please contact Kohl's
Customer Service at 1-800-564-

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I spoke to Devin a few days after making my complaint and he gave me an order credit and has restored my faith in kohlsI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you Kohls for getting back to meHave a very nice weekend Revdex.com and Kohls
Regards,
*** ***

We
deeply apologize for the disappointmentUnfortunately, since the item is out
of stock, we would be unable to replace itAs such, on December 18, we
processed a refund in the amount of $11.45, which will post in an average of
seven days to the Kohl's Charge card ending in ***Additionally,
Blue Kohl's Cash
in the amount of $was issued, via email, with a redemption period of
days

We apologize for our customer’s
disappointmentAs he does not need to send this item back, he is welcome to keep it, or donate itWe have processed a credit in the
amount of $to our customers Master Card ending in on September As
our customer used a coupon on this item totaling
$3.75, he will not receive the
full retail value back for this itemPlease allow an average of seven days for
this credit to post

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Thanks for your response, but I and the business have been copying your Toledo office with all ongoing correspondence regarding this matterKohl’s has recently refunded my credit card account the price of the baby crib and shipping charges Thanks again

I was never refunded the amount on my credit card also there is interest on an item I never receivedThen they sent me e mails stating I received the item when I didn't and no money was refunded because they keep marking it as delived when it never was I want the money refunded with any interest, it shouldn' take month to get refunded and not collect interest

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***