Moore-Built Construction & Restoration, Inc.

We apologize for the customers inconvenienceWe have
processed a credit in the amount of $to our customers MasterCard ending
in for order #Our customer will see this credit in an average
of seven days. Additionally, we have credited our customer $
for
order #in the form of a Kohl's Merchandise Credit (KMC) which
will be sent via mail to our customerPlease allow 7-business days for
them to receive this

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review
of our customer's concern, it shows Order was tendered on their
Kohl's card and Kohl’s Merchandise Credit in the amount of $will be
mailed out to our customerA new order was not placed for our customer using
the gift card, which is why we are mailing a gift card

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

It appears our customer has reached out to us via a different channelOur customer's concern has been addressedWe consider this matter closed

The charges on your charge card were authorizations that went to your charge card company when you hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order statusYour credit card company holds these funds; however,
these authorizations will drop automatically within several business days

Our records show the return was processed back to the customer's account on 12/02/We advise the customer to log on to their My Kohl's Charge account, or review their next statement to verify the credit

We
apologize for the disappointmentHowever, we respectfully decline the desired
settlement request, as premium electronics, such as Fitbits, need to be
returned within days from the date of purchase for a full refundAfter
days, all premium electronics need to be serviced by the
manufacturerAs
Fitbit has a year limited warranty on their products, please contact them,
via phone at 1-877-623-4997, for repair or possible replacement

Our records show SKU from Kohls.com order #***, so the customer's Discover card so not charged for the itemWe apologize for any disappointment

We regret the customer did not receive their anticipated Kohl's Cash couponOur records show the e-mail was sent to ***, with no indication of the e-mail being undeliverableWe have processed a credit of $for the Kohl's Cash, back to Kohls.com order 4365317785, as a
one-time courtesy to the customerWe advise our customer to allow 5-business days for the credit to appear

We would be happy to assist our customer with returning these itemsOur customer would need to package the items in boxes for us to initiate a UPS pickup requestOnce packaged, he would need to let us know how many boxes there are so we can schedule the pickup request accuratelyOnce we receive the items, we will process a credit back to the original form of tender used in the order

We apologize for inconvenience our customer has experienced regarding their corporate refundWe partnered with the department that handles corporate refunds, and they advised they have attempted to contact our customerA voicemail was left on July 13, for him to contact us directly regarding
this matterThey need to speak to the customer directly in order to resolve our customer's concern

Upon review of our customers concern, we have no proof the item was
purchased at Kohl'sUnfortunately, without a receipt, the item is not able to
be returned or exchanged for store credit
https://cs.kohls.com/app/answers/detail/a_id/893/kw/returns

On 11/10/we processed a return for Kohls.com order #*** back to the customer's Kohl's ChargeWe advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for any inconvenience

We have processed a return for the damaged item from Kohls.com order #*** on 01/16/16, back to the customer's Discover card ending in ***We advise our customer to allow 10-business days for the credit to appearAdditionally, we advise the customer to attach the receipt for the return
costs for reimbursementWe apologize for any inconvenience

Revdex.com:I don’t accept this solutionI was told on 12/29/I would receive a refund 7-daysOn 1/3/it changed to : up to days1/9/I was told a refund was issued out and I would receive it by the end of the week which would have been Friday January 12,Now I’m being told I “should” receive my refund in days!!! This is ABSOLUTELY unacceptable! Such poor customer serviceI have attached my notes from my last call with Customer service rep ID#***. I don’t understand why this is so hard to receive MY refund I have had no response or updated information accept for when I called and now all of a sudden I file this complaint and you decide to answer my message through FB, I sent that days agoYour customer service is beyond poor
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***This is unacceptableI was told on December 29,I whad yes received my refund 7-daysOn Jan

We did apply it ti the credit card in your nameWe looked up your account information and your account number ends in ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
apologize for the disappointment. Please know since the missing item was purchased as part of a Buy One Get
One (BOGO) Free promotion, the items selling price was $after the BOGO
discount was applied. As such, on January 11, we refunded the missing item in the amount
of $5.16,
which will post to the Kohl's Charge card ending in in an
average of seven daysBlue Kohl's Cash in the amount of $was also issued,
via email, with a redemption period of days

Once again, we
regret to learn of our customer's disappointmentWe stand by our previous
statement, and consider this matter closed