Moore-Built Construction & Restoration, Inc.

Upon review of our customer's concernThis is her third time returning the item without a receiptUnfortunately, we can no longer process a return for our customerThe customer will need to contact the manufacturer, Fitbit to get it replaced

We have processed a credit back to our customer’s Kohl’s Charge account for Kohls.com order#The customer has been credited for the order, as well as the Kohl's Cash used on the order We advise our customer to allow 10-business days for the credit to appear on her Kohl’s
Charge accountWe apologize for the inconvenience

We apologize for the disappointmentAs we strive to deliver each order within 3-business days from the date they are placed, occasionally our carriers may experience delaysWith that being said, our records indicate that this order was delivered, via UPS, on December

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This is completely wrongWhy would you tell a customer one thing and not stand behind it? That is terrible business and I will never shop at kohls againYou have robbed me and wronged meIt's only $That is nothing for a corporation such as kohls but for a consumer that is a lot of moneyDo the right thing.
Regards,
Jared ***

Essentially Kohl's didn't do anything beyond refunding me the $that I was supposed to get earlierI didn't get any response/explanation on -1) Why that particular Kohl's store would send me a used vacuum? It's simply disgusting to see other people'shair and other stuff in the vacuum! Have you (the customer service @ Kohl's) ever checked with that store (order #***) to see what's going on! 2) How can a simple refund issue took months and wasted me so much time (more than calls/emails)! I certainly don't want to spend these hours for the $28!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel that the ad from Kohl's was extremely deceptiveKohl's chose to advertise that the sale price of the mixer was $starting on 11/23, even though they were aware that this price was only applicable with the rebate that started on 11/25. I had the choice to purchase another mixer on 11/and then return the first mixer. I find it hard to believe that Kohl's would rather a customer do this costing the customer and Kohl's much time and moneyThey should at least acknowledge that their ad is deceptive, wrong and a disservice to the consumer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have not even considered our point of view on the matter and have only given responses that they consider the case closed. They have done little to resolve the matter further. They do not take into consideration that we have repurchased the item again with our credit card so they have received all the original money from the gift cards. We are not shorting them in any way, but we have not received compensation in a way that is suitable for an error made on their part. It makes it seem like they are stealing money from us by forcing us to purchase more products from their store when they have received all money due them
Regards,
*** ***

We apologize for the broken dishes and delayed refundWe confirm the return credit was processed on January 4, to the customer's original method of tenderPlease allow an average of days for the credit to be reflected in your account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***.The store management has now responded back to me and my initial issue with the store has been resolvedAlthough they claimed that there is no compensation to the experience that could be delivered, I will take my experience I had with their customer service team to decide on if I will continue to use them for purchases in the futureThank you for helping me to find an avenue in which my message could be heard and acted upon
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's did not answer my complaint , their response was not relevantOn a single visit to kohl's I did not receive the promotional Kohl's cash for my entire order, why ? The entire amount of purchases should have been regarded especially since it was their staff that forced me to split my purchasesreturning an item , prior Kohl's cash should have been equally distributed between the items, so when I returned one item there should have been an equal distribution of the discountWhen Kohls can not fulfill an order ,additionally when kohl's cash is used as a part of the payment, they have no compunction about prorating the returning amount of kohl's cash, so that they do not return the cash you paidthey give you no choice and refund in kohl's cash .Note * It is clear Kohls did not read my complaint, this could be why they are failing and having to close stores Their response was almost silly.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had entered the correct shipping and billing information into the checkout page and the system did not accept it This would be a kohls website error, not one of my own The billing/shipping address is not even my address that is registered to my card So does that mean aall one needs is a cc# and the can send packages anywhere in the US? All I wnat is the product I paid for or my money back
Regards,
*** ***

The reason I rejected it was because, the second transaction I was charged full priceSo the credit was for that oneSo it’s completely correctThe second is incorrectWhen I order the item for a 3rd time I was give 50% offSo I was charged full price and was told I would receive a $creditSo once I receive the correct credit I will agree to everythingThen I’m getting back all the money out of all transactionsI think they could do better considering it’s almost been a month since I placed my original order, and phone calls later and I’ll have had put back on my card was $inconvenience credit for my hassle from the first and second transaction, and two creditsI’m still extremely upset over this especially after having an auto pay bill removed and put my card in the negativeSo I had to borrow money to put back in my account so it wasn’t sent through a second timeSo now I’ll have a few to pay for the return billThis has just made me absolutely sick!

The
$Kohl's Gift Card that was sent to the customer was compensation for the
returned items that we could not locate an original purchase forTo avoid instances like this from
happening in the future, provide all invoices and order slips for
documentation, or facilitate all returns at the store with valid receiptsAs
no additional compensation is warranted, we consider this matter closed

We apologize for our customer's disappointmentAs our policy states, we do offer a day window to return items under our premium electronic policyAs our customer is attempting to make the return outside the day window, we respectfully decline the customer's request to refund these
items

We apologize for the inconvenience our customer experienced with their online orderPer tracking information for Order 1ZA4A2810351695637, it does show UPS has delivered this package to an access pointthe customer would need to contact UPS to determine the exact address of the access point

We regret that the customer's desired merchandise is no longer availableWhile in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order
volume, damages, etcRegrettably the product is no longer available, and we are not able to honor the Black Friday sale priceWe apologize for any disappointment

We will be partnering with our online department in regards to our customer's inquiryOnce a response is received, we will be reaching out to our customer

We are more than happy to review our customer's concernIs the customer able to attach images of the gift cards he is attempting to redeem, the front and back pleaseOnce that information is received, we will research further

Our
records indicate you contacted Kohl's Corporate Refund Department, via phone,
on January 4, and were advised we were unable to determine where the original
purchase originatedAs such, we are unable to issue out a checkAccordingly,
we issued a Kohl's Merchandise Credit (KMC) in the amount
of $427.39, via mail,
which will be received in an average of 7-business days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the merchandise credit on 10/2/15.
Regards,
*** ***