Moore-Built Construction & Restoration, Inc.

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am not happy about the process or talking to a representative in *** who tried to tell me I am wrong and not listen to me and the issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint was sent for informational purposes - I never asked for a full refund, nor did I state that my items were never deliveredThe company's response was irrelevant to the underlying issuesThis confirmed my distaste for Kohl's and their lack of customer support.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***The coupon clearly states Kohl's coupon with Kohls.com at the topWho is it from? I did take a picture of the screen, I can forward it if you would like

We apologize for our customer's experience and have processed a refund for the orderOur customer will see a credit for the amount of $and $on their credit card statementPlease note the below information is listed online at www.kohls.comWhen you place an order at Kohls.com you are
able to select your shipping address: Click "Use this address" under your preferred shipping address for your current orderThe selected address will have a box around it and say “Selected Address” at the bottom.Registered customers: When checking out as a registered customer, all the shipping addresses in your shopping account will appear as shipping optionsYou also have the option to add a shipping address.Regrettably, if you select an incorrect shipping address and submit the order we are unable to change the address

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohls has made no attempty to rectify the situation or address my complaintsAll they have done is refer me to their policy, which I have already read and referenced in my original complaint
It seems that they are not willing to discuss this matter furtherI am NOT satisfied, and will no longer shop at KohlsTheir customers are obviously of little import to themI will choose to spend my dollars where my needs and concerns are considered. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have yet to address the issue in the complaintThere advertisement and associative stated if you apply for Kohl's credit card today, I would either receive a 30% discount if approved or 15% if declined for the transaction I was making that dayI received neither discount that dayI verified they pull my credit report that dayI am assuming they saw my 800+ credit score and did not want to honor the 30% discount at that time and rather tell me I would receive a response in the mailI believe this is advertisement and a way them to have someone apply for a credit card hoping they will use in the future without receiving a discount I would like a response on what Kohl's is doing to correct this misleading advertisement and keep this from happening to others in the future
Regards,
*** ***

Any complaint filed through the Revdex.com will be addressed through the Revdex.com portalIf the customer would like to speak with someone directly, we advise they contact us directly at ###-###-####

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We regret to learn of the customer’s recent
disappointment with our rebate offersThe requirement of each rebate is set up
and specific to each vendor of our merchandiseRegrettably, we are unable to issue
VISA gift cards, as these are sent out from the vendors directlyHowever as a
gesture
of goodwill we would be more than happy to send a Kohl’s gift card for
the differenceIf this resolution is not desirable, we advise the customer to
follow up with the manufacturer for additional assistance

We are sorry for the customer's disappointment and the length of time it has taken to resolve her issueWe have processed a return for this order on 4/04/with $going back to her Visa card and $in Kohl's Cash, which was sent to her emailAt this time, we consider this matter to be
closed

We have processed a credit back to our customer’s Kohl’s Charge account
in the amount of $for the Kohls.com order she did not receiveWe advise
our customer to allow 10-business days for the credit to appear on her
Kohl’s Charge account We apologize for
the inconvenience

We apologize for the inconvenience our customer has experiencedAt this time we have applied a credit for the amount of $to the account ending in ***In addition, the amount of $from the Kohl's Merchandise Return Credit (KMRC) will be applied to this accountAfter these
adjustments post to the account, the account will have a credit balance for the amount of $The amount of $from the KMRC will be applied to the account ending in ***The remaining balance on the KMRC will be $The KMRC may be used in-store or online

We apologize for Order being cancelledThe customer was not
charged for the replacement orderFor the inconvenience and frustration, we
would like to send our customer a $gift cardIf our customer agrees,
please have them reply with their billing address

We have partnered with our Corporate Refunds department and have confirmed
a Kohl's Merchandise Credit will be mailed out on June , Please advise our
customer to allow 7-business days to receive

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received the credit card return this morning.
Regards,
*** ***

Upon review of Order 4961584881, it does appear we did process a credit in full back to the customer on April 06, The customer should be expecting a credit of $back to her Kohl's Charge ending in Please advise the customer to allow 7-business days for the return to post to her
account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you, I have received a credit of $37.05.
Regards,
*** ***

When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decreaseIf you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount Our records show Kohl's Cash coupon #was redeemed by the customer, thus decreasing the customer's return amountThe details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyersWe hope this information was helpful

We have app**ed an additional credit for our customer in the amount of $to the Visa ending in Please advise our customer to allow 3-business days

We regret the customer did not receive the anticipated merchandiseOur records show a return for Kohls.com order #*** was processed on 02/17/We advise our customer to allow 7-business days for the credit to appearWe apologize for any inconvenience