Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They want me to call their number instead of just reimbursing me for the late fees and interest chargesThis is unacceptableThe way Kohl's is dealing with my issue is unprofessional and shows their disregard to their loyal customersI spent hours on the phone with Kohl's, having to deal with their poor customer service, long waits, and unknowledgeable employeesTherefore, am not going to accept their answer until they take care of the problem they caused
Regards,
*** *

We have processed a credit for $on 12/29/15, back to the customer Master Card ending in 2388, for the expired Kohl's CashWe advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

We apologize for the inconvenience regarding our customer's
Kohls.com orderWe will be more than happy to research their concern further,
but we would need more information such as an order number or a more specified
date in which the order was placed

The store has confirmed that they have attempted to reach out to our customer to discuss the incident furtherThe store states a voicemail with the contact information was left for our customer to contact us

We have confirmed our customer has been updated and removed from our online marketing adsPlease advise our customer to allow 3-business days to stop receiving sales alerts via email

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I work 9-M, T, Th so any evening or W, F, S and Sunday I am available via phoneI have answered the phone 6-times when Kohl’s has called about paying my $bill, which when I asked about the corporate refund I was told each time by managers not to pay it and wait for my refund, so it’s ironic I have been available for these numerous calls.I have since paid my bill because I am honest and although I was told I would have a credit due I don’t want any outstanding bills. If Kohl’s is unable to contact me via phone I welcome email as well.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not satisfactory I waited over months for a return I was initially told the item would arrive I spent the kohls cash with this in mind I did not receive my item as ordered and am requesting the full refund that was charged to my VISA for the scooter that was not delivered I have over correspondences with Kohls customer support with no resolution.
Regards,
Jennifer ***

Revdex.comI have attached the picture of the itemI didn't purchases the socks because Ms*** wouldn't not honor the price on
the signI brought other items which total Thanksgiving
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have advised the customer pick up merchandise at the storeOnce the pick up is initiated, we will then process a return for the other itemThis has been advised to our customerIf customer wishes to discuss further, she would need to contact our Corporate Loss Prevention Department at ###-###-####

We apologize for the
frustrationWe added Yes2You (Y2Y) Reward points to the account, which
accumulates to a $rewardThis certificate will be issued, via email, on
January 1, and will have a redemption period of days

We apologize for the inconvenience caused by our customer's most recent Kohls.com order We stand by our discounts on our exclusion policyThat is why the order was originally cancelledA new order was placed for our customer and we are more than happy to apply the 15% off of a future order
(exclusions apply), but we are unable to adjust a current order for excluded items

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohls did not even read my complaintTheir response had nothing to do with what I saidMy issue is that their website said something was in stock in the store even though it NEVER wasI never tried to apply any other coupon to the deal
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

After consulting our Corporate Refund Department we are able to determine there was previously a printer error, resulting in the delay of the customer's Corporate RefundWe are able to confirm a check was mailed on 01/26/We advise our customer to allow 7-business days to receive thisWe
apologize for any inconvenience

Our records show all items from Kohls.com order #*** have been deliveredWe apologize for any inconvenience

We
apologize for the inconvenience our customer experienced due to online Order
***If the customer wishes to reorder, she can reply via through the
Revdex.com and we can have someone contact our customer directly for the same prices
and discounts

We
apologize for the disappointmentAll applicable calls made by the customer to
Kohl's will be reviewed, for possible coaching opportunitiesAs a courtesy, we
will honor the buy two, get one free pricingPlease purchase the stated items
and attach the receipt, or order number if purchasing
online, to this complaintA credit will then post to the
original payment method in an average of seven days from the date of credit

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience you experienced in regards to Order It appears the replacement order 5636539666, was delivered on July Our customer reached out to us through a different channel and one of our associates did reply via emailFor the inconvenience and
frustration, we will be happy to mail out our customer $gift card