Moore-Built Construction & Restoration, Inc.

The ad correctly states that the Fitbit doorbuster price of $99.99, with $Kohl’s Cash, starts at 12:AM (CT) on November 23, on Kohls.comSince this order was submitted on November 20, the order was correctly chargedHowever, since it was advised to you that a price adjustment would be
submitted, on November 30, we issued a $credit to the Kohl's Charge card ending in 4807, which will post in an average of seven days

We stand behind our previous decision, and consider this matter closedWe would need the items back before a refund would be granted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had purchased from a single visit to Kohl's, they forced me to split purchases so that I could receive the full value of an incintitive offerWhen I returned items they did consider my entire purchase history on a single visitThey (at the store) said all of purchases on a single visit would count. Kohl's did not read my complaint, they focused on a single aspect that only served themThey need to respect the total amounts of a single visit , especially when they will not provide check from a single cash register.ten dollars in kohls cash was not received because they split a single purchaseThe return policy is wrong as well, the kohls cash should be prorated for each ITEM of the purchase not only applied to the one item returnedSo when three items are bought , the kohls cash is remitted for the three items not just the one that was returnedprorate per itemKohls can easily apply this method
Regards,
*** ***

We
apologize for the disappointmentWe verified that Kohls.com order ending in
was returned to our warehouseAs such, on December 26, we processed a
return in the amount of $65.54, which was issued on a Kohl's Merchandise Credit
(KMC) and sent, via mailPlease allow an average of 7-
business days to
receive thisAdditionally, Blue Kohl's Cash in the amount of $was
issued, via email, with a redemption period of days. We respectfully
decline the request for any additional compensation

We apologize for the inconvenience our customer has experiencedOur records indicate that we spoke with the customer via chat on 1/5/and the customer was inquiring about a refund for the blanket from the order ending in ***. A refund for the amount of $was processed today
for The Big One Super Soft Plush Throw

Our records show a return for Kohls.com order #*** was processed on 11/11/15, back to the customer's VISA ending in ***. In the event that a customer would need to complete an even exchange (same item and price, different size or color) for an item, this can be done with a receipt at
any registerAn even exchange must be exactly even (based on the original or clearance marked price tag) in order for an exchange to be processedIf the items are not an exact even exchange, a return will be processedWhen a receipt is not available a refund in the form of a Kohl's Merchandise Credit will be issued for the items’ return valueIf the customer needs assistance with an even exchange, we advise they speak with a Store Manager directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Lol, it has been a week and they haven't even sent it! This is BSWhy the *** would I want to go back somewhere where they stole money from me?
Regards,
*** ***

We apologize for our customer's disappointmentWe have processed a credit for the missing order, to our customer's Kohl's Charge card ending in *** for $9.55, which will post in an average of seven daysAdditionally, we have sent $of Blue Kohl's Cash via email to our customer, with a day
redemption period

We apologize for the inconvenience our customer has experiencedAt this time, we have applied a credit for the amount of $to our customer's account as reimbursement for the orderAlso, we applied a $credit for as reimbursement for the Kohl's Cash customer used for this orderBoth
adjustments will reflect on the customer's billing statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** the package was just delivered this morning on 12-29-(which they had promised the day after Christmas and was still delayed days)12/29/- Tuesday 7:amDeliveredANTLERS, OKPackage delivered by U.SPostal Service to addressee12/28/- Monday 11:amAt U.SPostal Service facilityANTLERS, OKAccepted by U.SPostal Service

Once again we regret to hear the customer lost her ring
in one of our store locationsWe understand how disheartening this could beWe
apologize for any additional disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am satisfied with the credit of which was what I walked for on day but was refused No one has contacted me from the business, if they did they have not left any messages I check my messages daily
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
They took care of it after I threatened them with a Revdex.com complaint
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records show a return for Kohls.com order #*** was processed on 12/11/Part of the return was credited back to the customer's VISA ending in ***If the customer states she no longer has this card, we advise they contact their financial institution directly for assistance The
Kohl's Cash coupon used on the order was returned back to a Kohl's Merchandise credit sent via mailWe advise our customer to allow 10-business days to receive thisWe are unable to comply with the customer's request for a checkWe apologize for any inconvenience

We will be happy to research our customer's concern further, but more information is neededIs the customer able to provide a receipt for the return he was issued stating we were processing a corporate refund for him?

We regret the customer's order was missing itemsThe customer will receive a refund 7-days after the merchandise returns to our warehouseWe apologize for any inconvenience

Kohl's stands by its Electronic Returns PolicyOur customer can contact Fit bit directly, since she states it is defectiveThe warranty for Fit bit starts the date of activationThe customer is able to pick up her merchandise at her local Kohl's store where she left themIn order to pick up, she
must show an ID/DL to pick upWe are unable to process a return or offer an exchange

We respectfully decline our customers requestThe ad correctly states that certain Black Friday deals start at 12:AM (CT) on November 20, on Kohls.comHowever, doorbuster prices, which include the Fitbit for $99.99, start at 12:AM (CT) on November 23, on Kohls.com

Please advise to file a new claim or contact Kohl’s directly