Moore-Built Construction & Restoration, Inc.

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced in regards to their online Order We have processed a credit for for our customer in the amount of $to the Kohl's Charge ending in Also, we applied an additional credit in the amount of $on May
2,

Our records show a new UPS tracking number (***) was initiated for the customer's pion 02/04/We have processed a return credit for Kohls.com order #*** on 02/06/We advise our customer to allow 5-business days for the credit to appearWe apologize for any additional inconvenience

Upon further review of Kohls.com order #***, the customer put in the wrong card numberDue to the error the credit was processed back to another customer's accountA check request has been initiatedThe customer will receive this via USPS

At this time Kohls.com offers three shipping methods,
Continental US-Standard Ground, Alaska/Hawaii or APO/FPO-Standard Ground and
Priority AirIf the customer received the message that her wall decor was not
able to ship to her APO, this is most likely due to it being an “Online Only”
item
These items are shipped directly from the vendors, and not a Kohl’s
warehouseWe apologize for any disappointment

Here are the highlights of our
return policy when a receipt is not present:
UI","sans-serif"">•A full refund on your original
tender if you paid with a Kohl's Charge or any other major credit card
•An even exchange
•A Kohl's Merchandise Credit based on the lowest 13-week sale price
•A corporate-issued refund
This information is listed online and in-storeWe stand behind the refund
given to the customer

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that our customer's receive outstanding customer serviceOur customers are very important in our continued growth and
success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case for our customer and we regret that our associates did not provide her with the service she had anticipated. We regret the customer's recent Kohls.com orders arrived without the anticipated gift wrappingOur records show credits for Kohls.com order #4161122351, and #were processed for the gift wrapping optionWe apologize for any disappointment

We have
processed a credit for $back to Kohls.com order #*** on 02/26/
We advise our customer to allow 5-business days for the credit to appear on
his Kohl’s Charge account

We will be mailing out the customer a new
card for his account ending in Please advise the customer to allow 7-
business to receiveIf he needs to use the account until then, he is able to
have his account looked up at his local store using a government issued ID/DLAs of April 27, 2016, the customer's account reflects a credit of $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I still do not think that they understand the problem, and they just issued the refund to make it go awayHowever, they did issue the refund and that is what I asked for
Regards,
*** ***

We stand by our previous statement and at this time, consider the matter closed

We stand behind our previous response, and apologize for any disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. If this item had been ordered one time I would have accepted this responseHowever, I have ordered it on times and my sister has ordered it times and had it cancelled every timeHaving an item cancelled once or twice seems acceptable, but after being ordered times, on different dates, this is not only an error, it is advertisingNot only has the item been ordered online, but it has been ordered through the phone with a kohl's associate who guarantees that the item is in stockSo my question is, who is getting the item, if I cannot get it after ordering it this many times? Are they actually shipping this item to other customers who have purchased? Or have they not got any in or sold this item to other people and are lying and falsely advertising it as being in stock again? I placed orders 12/10/15, 12/18/and 12/21/So did Kohl's ship this item out to on those dates to other customers? If it was in stock when me and my sister ordered and they ran out they they should have proof that they did ship that item out and actually ran out during those dates
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for your assistanceIt is amazing that I have been asking for the same thing for over a month and yet in a few hours you are able to get a response from the company to do something they kept telling me they could not do I greatly appreciate your assistance with this matter
Regards,
*** ***

As our customer was never charged for the initial order where the price of the shoes were $59.99, we respectfully decline our customers request with receiving additional compensationOur customer is welcome to return the shoes to any Kohl's store for a return value in the amount of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The ordered was not canceled because the items were not in stockThe ordered was canceled based on the actions of one of your customer service employeesThe vendors response is a general response that does not totally address or resolve my issuesI have been charged four times for the same items and have yet to receive any of the items from any of the duplicate orders and the items are not out stockCan someone from Kohls be considerate enough to reach out to me with an open mind and a solution rather than a general response that does not resolve my issue?
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced due to their wedding registry We have partnered with our registry department to research our customer's inquiryOnce a response is received, we will be happy to reach out to our customer to notify of our findings

We apologize for the late arrival of the customer's package and thank him for his feedbackTo accommodate the customer for the late order, we offered a 20% credit on a recent purchase and 20% off and free shipping on the customer's next Kohls.com purchaseIn accordance with our hassle free return
policy, we are able to issue a refund if the customer decides to return the late order

We apologize for the disappointmentAs
the package was not received we canceled the gift card, on January 9, and
issued a credit in the amount of $100.00, which will post to the VISA card
ending in in an average of seven days

We apologize for the inconvenience our customer experienced with online
Order We have processed a return to our customers Kohl'[s Charge
tendered on the order in the amount of $Please advise our customer to
please allow 3-business days