Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I as of yet still have not received any thing from the company.. They told me that for the last months that this would be resolved and they were sending me the refund ....Today is the 2nd of Feb and I still have nothing.
Regards,
*** *** ***

The customer has received their anticipated refund, we apologize for any additional disappointment

We have processed a return for Kohls.com order #*** on 11/11/We advise our customer to allow 10-business days for the creditWe advise the customer to update their shopping profile before a future orderAdditionally, we apologize for the poor customer service experience

We
apologize about the inconvenienceOn November 16, we credited our customer in
compensation for the item that she did not receive, in the amount of $15.48,
which will post to the Kohl's Charge card ending in *** in an average of seven
days

Upon review of our customer's concern, we have received confirmation that the email generated by our rewards department was opened on December 07, This was confirmed via email *** At this time, we consider this matter closed

As
the Kohls.com order ending in *** was canceled, in accordance with the
Kohls.com Terms and Conditions, a new order would have to be resubmittedFor
questions regarding Kohl's Charge accounts, please contact Kohl's Customer
Service, via phone, at 1-800-564-Further, we
respectfully decline the
compensation request and consider this matter closed

We apologize for the inconvenient and disheartening situation regarding the customer's Kohls.com orderAlso, we regret the customer received the misinformation that her Kohls.com order was able to be reshippedWe have processed a return on 02/09/16, back to the customer's VISA ending in ***We
advise our customer to allow 7-business days to receive thisAdditionally, the customer's feedback has been shared with our E-Commerce Executive Department to ensure that our best practices are executedWe apologize for any disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience our customer experienced with her Kohls.com orderWe will be happy to research our customer's inquiry and partner with sales audit to make sure it is handled accordinglyOnce a response is received, we will be happy to follow up with our customer

As
a one-time courtesy, we will honor the price match; however, going forward,
please know that the model numbers and specifications have to be identical on
both itemsAdditionally, we are unable to match competitor online
pricesTo honor this price match, please place an order on Kohls.com and
respond back with the order numberWe will then be more than happy to credit
the difference on the payment method used

We will be partnering with our rebate department and inquiring for our
customer in regards to the $rebateWe will reach out to our customer once
a response is received

On Tue, Jan 19, at 7:PM, *** *** wrote:U see dollarsThat is kohl cashThey added thatPls allow me explain u clearUnder kohl policy, if under and I shall earn nothingIf under and earn or Now I return it back with under then kohl should follow policyTherefore they broke policy and I still consider them to steal my dollars. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not resolve my complaint and the horrible service I received form your companyWhy couldn't you just have shipped me the item that I paid for? Also the item I received was half the cost of the item I purchased, but I have to wait to get my money back? That does not make sense I have shipped the item that I never ordered backI expect a full refund today You have no problem charging for the item when ordered, but I have wait to get my money back?Also, why has no one from your corporate office called me to address thisI guess you do not value your customersWorst experience ever
Regards,
*** ***

We have reached out to the customer directly and agreed to mail a $gift cardThe customer has confirmed their mailing addressPlease advise our customer, they will receive the gift card within 7-business days or sooner

We
have confirmed that the customer spoke with Kohl's Corporate Refund Department, on
January As such, three separate Kohl's Merchandise Credits (KMC) were issued, via mail, in the amounts of; $98.82, $201.06, and $Please
allow an average of 7-business days to receive
this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint closed, unresolved.
Regards,
Samuel ***

We have processed a credit back to our customer's Kohl’s Charge account for Kohls.com order#***We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for the inconvenience

Our records show all items for Kohls.com order # *** were delivered on 06/27/At this time we advise the customer to file a claim with FedEx directly if they are stating they did not receive their complete order

We
stand by our previous resolutionIf the product is not delivered, via USPS, by
February 27, we will issue a full credit to the original form of tender

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Good morningI received a phone call late yesterday from a Kohl's corporate office employee who was able to issue the refundI am just waiting for the bank to process the credit, but it has been handled by Kohl'sThank you.
Regards,
*** ***