Moore-Built Construction & Restoration, Inc.

We regret to hear the customer did not receive her anticipated Kohl's Cash from Kohls.com order #***Our records show we sent the earned promotion to [email protected], on two separate occasionsThe e-mail was not returned, and we have no indication that the message was undeliverable
Regrettably we are not able to print new physical Kohl's Cash for the customerHowever, we would be more than happy to either honor the Kohl's Cash on a future Kohls.com order, or credit the amount directly to the customer's Kohl's Charge accountWe advise the customer to reply with her preferenceWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI will be happy with this response once I actually hear from Kohls and have my issue resolvedThis is the same response I've heard from at least different customer service representatives via phone with no resolution
Regards,
*** ***

We are very sorry for the inconvenience and frustration our customer has experienced in regards to their most recent orderWe will be more than happy to research our customer's concern Is the customer able to provide an order number to research further?

Our records show the customer spoke with our Corporate Refund Department on 01/29/The customer was advised that her anticipated refund was mailed on 01/19/At this time if the customer has not received this, we will cancel the refund and reissue a new oneThe customer may contact our
Corporate refund Department directly at ###-###-#### to request thisWe hope this information was helpful

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was unable to reach their websiteI sent the error message and screen shots to the customer service, they never got back to me While I was traveling, if I can't use their website, how was I supposed to use these coupons? I don't think their response answer my initial question.Thanks,***

We apologize for our customers frustrationWe are unable to locate the original purchase receipt to match the return receipt our customer submittedHowever, as a courtesy we have submitted a request for a Kohl's Merchandise Credit (KMC) to be sent to the customer in the amount of $Please
allow 7-business days for our customer to receive this via mail

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We will be partnering with our department that handles our corporate refundsOnce a response is received, we will be following up with our customer

I am very upset on how this situation is being handled on a corporate levelI have one person at their office telling me that I would have recieved a refund by now and that the problem had been resolvedThen I recieve a response on here that I need to provide proof and when I called the number provied there was nothing even noted on my account concerning this matterAt this point, this should have been reviewed and taken care of on a corporate levelI feel like they are making me out to be a criminal as if I went to this mich trouble just to steal $ This is unfair and unjust business, I addressed this problem from the very first instance and was blown offI want and deserve the money that was stile from me back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received the gift card, you sent it to the wrong person. The person who paid for the order(me) should have received the gift card back and I never did
Regards,
*** ***

We have processed a return for our
customer's orderA return credit was applied for Order in the
amount of $to the customer's Kohl's Charge ending in Please allow
3-business days for it to postto their accountTo research our customer's
other concern; we request the
customer attach a copy of the email sent with her
mother's informationWe apologize for any inconvenience and frustration this
may have caused

We apologize for the frustration this has
caused; however, we have no record of our customer in any Kohl's databaseTo
investigate further, please have our customer attach an example of what they
are receiving, as the emails might be associated with a third party

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.At this point, still nothing has been done.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not have a order number I told them that or more timesI gave them copy of form that was in the package.They are just trying to be difficult someone at the Ohio Return Center must have stole the items I returned for themselves.I sent them the attached information but yet they have done nothingI am not going to pay my bill til they fix this issue orany late fees.Regards,
*** ***

We did apply a credit to the Visa ending in in the amount of $on December 2,, The following number can be provided to our customer's credit card companyKohl's has received confirmation that the refund was acceptedReference#***

We
apologize for the disappointmentWe verified that items in the Kohls.com order
ending in *** were damaged while in transitAs such, on December 23, we
refunded the full order in the amount of $8.95, which will post to the VISA
card ending in in an average of seven days
Additionally, Blue Kohl's Cash
in the amount of $was issued, via email, with a redemption period of
daysAlso, our records indicate the order was replaced on December 12, in the
amount of $38.45, which was subsequently delivered, via UPS, on December As
this was a valid charge, we respectfully decline the request for any additional
reimbursement

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
If only you considered taking money from customers and making them jump through ridiculous hoops to get a refund be unacceptable.So when I receive an official statement, how am I supposed to send it to you? Because if I scan it, it will be sent as a PDF, which is apparently "unacceptable."
Regards,
*** ***

We stand behind our previous response and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] It has been two weeks since I filed a complaint and their response was over a week ago I still have not received my gift card in the mail This was after "chatting" with the rebate center on January 2nd when he told me that my request was escalated I don't understand what the hold up is They are the ones who made the mistake and it should be fixed in a timely manner I've been waiting four months!!
Regards,
*** ***