Moore-Built Construction & Restoration, Inc.

We apologize for the frustration the customer experienced due to the alarm tag being left on her merchandiseWe will be sending the customer a $Gift Card for the inconvenience

Please advise customer per rebate form Terms and Conditions please allow up to weeks for receipt of your reward

We apologize for the experience and confirm a return for the stocking holders and candle have been processedA return credit will be applied to the original method of tender in an average of seven daysIf Kohl's Cash or Kohl's Rewards were redeemed on this purchase, they will be refunded in the
form of a Kohl's Merchandise Credit

We have processed the customer's requestWe apologize for any additional disappointment

We
apologize for the disappointment and appreciate the candid feedbackWe have
removed all saved credit card information from the shopping account profileWe
have also refunded the full order which was submitted fraudulently in the
amount of $203.99, which will post to the Master Card ending
in in an
average of seven daysAs a general practice, we highly encourage all Kohls.com
shoppers to update their Kohls.com shopping account profile once every three
months, so their information continues to be safe and secure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details
With the willful actions done by your agent who represents your company, I will have to let the social media know about your inability to do the right thing in resolving this matter and can expect legal corraspondence in seeking relief plus any and all punitive damages with all other avenues exhaisted.
Regards,
*** *** ***

Unfortunately, at this time time we are unable to refund the gift cards used on the order in questionOur customer would need to contact phone number ###-###-#### and speak to a representative in order to receive a refund for the gift cards tendered

We are unable to address the customer's concerns with the provided informationWe advise the customer to reply with a copy of their receipt for further research

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However how am I guaranteed that I will receive the certificate I have been around and around with Kohls on this matter I HAVE NOT received the certificate It was not delivered to my email or to their app and as having received another reward for January I don't buy that the reward went to SPAM or my junk mail box I just want a guarantee that I will receive the award
Regards,
Jennifer ***

Our customer has reached out to our Executive Offices and her complaint was resolved through a different channelAt this time, we consider the matter closed

We
apologize for the customers disappointmentOur records indicate that we
processed a credit on September 12, in the amount of $35.22, to the VISA card
ending in Our customer is more than welcome to contact Kohls.com via
phone, at ###-###-####, where we are able to reorder the item at
the same
price our customer originally purchased it for.
As we are unable to accept expired coupons, we respectfully
decline our customers request to be reimbursed for her expired Kohl's Cash, and
Yes2You Rewards certificate

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID 11886769, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Type: Refund / Exchange Issues select Problem: I CALLED KOHL’S CUSTOMER SERVICE DEPT(***) TO ADKNOWDLEGE THAT MY ORDER I RECEIVED (Order #***) STOP WORKINGI TALKED TO CINDY, ID # IN WI AND ANOTHER AGENT THAT WASN’T HELPFULI EXPLAINED MY ISSUE TO THE AGENT AND SHE ADVISED ME THAT BEFORE I CAN GET ANOTHER DRONE OR REPLACEMENT THAT I NEED TO MAKE A PAYMENTTHE AGENT WAS VERY ARGUMENTATIVE AND WOULDN’T ALLOW ME AN OPPORTUNITY TO SPEAK AND LET HER KNOW THAT I NEED TO SHIP THE DRONE BACK AND GET ANOTHER DRONE, SHE DROPPED THE LINE BECAUSE I ASKED FOR A SUPERVISORKOHL HAS VERY BAD CUSTOMER SERVICE AND FAULTY PRODUCTS Translate Desired Resolution / Outcome Desired Resolution: Exchange select Desired Outcome: I WOULD LIKE TO HAVE MY ACCOUNT CREDITED AND ANOTHER DRONE THAT WORKS
Regards,
Nathaniel ***

We apologize if the customer received any mis-informationKohl's Cash is not earned on canceled ordersWe are unable to comply with the customer's request to issue Kohl's Cash from a canceled orderWe apologize for any additional disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.} If I send them back I will have no towels, which means I will have to spend more money on more towels, this is the solution that kohl's has come up with after like a month and a half trying to get a remedy, your customer service sucks and so do your products lately, if that is the best you can do, then I will have to file a complaint with a more active agency, thanks for nothing
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the confusionOur records indicate that a gift card in the
amount of $was tendered, and the remaining balance in the amount of
$was placed on a Kohl's Charge card ending in To inquire whether a cash
payment would have been made at the store to pay for
this purchase, as well as
to see if the Kohl’s Charge card is at a zero balance, please contact Kohl's
Customer Service, via phone, at ###-###-####

The
Blue Kohl's Cash was accordingly issued, via email, on January As the
return to the Kohl's Charge card can take an average of seven days to post, we consider this matter closed

We have submitted two
additional pick up requestsAs such, UPS will pick up the remaining boxes
within 24-hoursTo expedite the return process, we submitted the refund, on
January 30, in the amount of $725.76, which will post to the Master Card ending
in in an average of seven days

We apologize to the customer for the inconvenience of having to go to the store, only to be told that she could not return the rug We encourage our customer to go back to the store when it is most convenient for her and speak with a member of managementWe are able to facilitate a return for
the rug under our hassle free return policy for the full price she paid for the item, given that our customer still has her receiptIf she does not have her receipt, she will be given a Kohl's Merchandise Credit (KMC) for the lowest selling price within a 13-week periodFor more information, our customer is welcome to view our return policy here: ***