Moore-Built Construction & Restoration, Inc.

On
February 20, we flipped the status of the Kohl's gift card ending in to
availableAccordingly, the gift card is ready to be used immediately and has
an available balance in the amount of $However, we respectfully decline
any additional
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We
have processed a credit back to our customer’s Kohl’s Charge account on
07/27/for the missing items she did not receive with her Kohls.com order# ***
We advise our customer to allow 10-business days for the credit to appear on
her Kohl’s Charge account. We will honor the
original price and
discounts if the customer wishes to re-order the desired merchandiseWe
apologize for the inconvenience

We regret the customer's gift card was not properly activatedAt this time we advise our customer to contact us at ###-###-####, with the receipt and gift card information for assistanceWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see the attached document showing that I got the email and immediately called. they have not followed through with anything they have told me and they have not told the truth. My credit account was still credited as this email states. I know they can do that immediately. I got Kohl's cash. I want my credit card corrected and the gift card
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The return was processed in full upon review for Order It appears a credit was issued in the amount of $and the other will be $which totals $We have confirmation that returns were processed

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would **ke to know your view on the matter.]We did not receive any Kohl’s Merchandise CreditPlease note this complaint is to get full refund in cash, not in form of merchandise credit. Below are the information I have if these can help Kohl’s with their internal investigation. Original Order Number: 6911689993Reference number for first complaint to Kohl’s customer services: 161203-060369Reference number for second complaint to Kohl’s customer services: 161205-(Store manager at store refused to check on this issue when provided the number.) Additionally, please see attached the receipt for the TV return
Regards,
*** **

Our customer has reached out directly to our Executive Offices and is
working directly with someone in our office to resolve her inquiryAt this
time, we consider this matter closed

We stand by our previous statementAt this time, we consider the matter closed

In order to review our customer's concern accordingly, is the customer able to attach his original receipt and gift receipt so we may look into it further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohls had days to fufill the order they waited to make the offer available to other customers to lure them for Black Friday and this is deceptive
Regards,
Cytnhia ***

We stand by our previous responseIf the customer has any additional concerns regarding her Yes You rewards account, she may contact us at ###-###-####

We apologize for the inconvenience and frustration our customer experienced with her recent vacuum purchaseThe customer is able to return the merchandise to the store for a fll refund, and for the inconvenience we are more than happy to mail our customer a $gift cardIf the customer agrees,
please have them reply to confirm their mailing address

Our
records indicate that we have previously responded to our customer regarding
this concernAs the original purchase date was over a year ago, we issued a
Kohl's Merchandise Credit (KMC) via mail, in the amount of $We
respectfully decline our customers request to be issued a check, and consider
this matter closed

Please let our customer know that we apologize for the delay in order #***As the package has been delayed, we have processed a credit to the customers Kohl's Charge card ending in in the amount of $He is welcome to re-order this product from Kohls.com once he receives this
credit, which takes an average of seven days

We have removed our customer from our marketing list, stopping mailers being sent to our customers addressFor emails to stop, our customer will have to click on "unsubscribe" for emails to be suppressed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please thank Kohl's for their fast service to fix my response! I was able to order online and everything went through perfectly. Thank you!
Regards,
*** ***

As
a courtesy, on December 11, we credited an additional $20.00, in compensation
for the Kohl's Cash that was earned on this order and subsequently redeemed on
August This will post to the Kohl's Charge card ending in in an
average of seven daysAdditionally, for questions regarding late fees, a call
to Kohl's Customer Service would be required, for security purposesAs such,
we consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Three
items were initially purchased under the Kohls.com order ending in 4979,
resulting in more than $being spentAs such, Kohl's Cash in the amount
of $was issued, via emailLater, an item canceled on this order, which
lowered the total amount to $However, since this item was canceled due
to inventory reasons, the Kohl's Cash was still validAccordingly, it was
redeemed on the Kohls.com order ending in 4949, for a 10K Gold Over Silver
RingFinally, the second Kohls.com order number provided is tied to the same
jeans which were returned in the order ending in Since only one pair of
jeans was returned, we consider this matter closed

Please respond with the order number so we can accommodate accordingly