Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Kohl's falsely advertised an offer and did not honor itThat is a crime. I do not trust kohls or they're business practicesAs a business if you offer a consumer terms you are required to adhere to them
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

When we processed the reorder for our
customer, ending in 2169, we adjusted the price on SKU to $as a
courtesySubsequently, when our customer returns this item to the store, he
will only be offered back what we adjusted the price to, minus any discounts, on
the reorder, and not
the price on the initial orderOur records indicate, what
the store is offering him is correct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I finally got through to Kohl's after waiting on the phone hours and minutes and they said they would send me a checkBut they have had my money since 1/14/and I repurchased the items but had to pay interestKohl's is telling me my time is worth nothing to them!I will take the checks but a huge disappointment that they will not do anymore like a $gift cardUpsetting!!They took my merchandise, held on to my money for months and had we wait on the phone to discuss with them for more than hours
Regards,
*** ***

We
apologize for the disappointmentWe will review all contacts placed to Kohl's
by the customer for possible coaching and corrective actionOn January 10, we
refunded the missing package from the Kohls.com order ending in in the
amount of $24.31, which will post to the Discover card
ending in in
average of seven days

We apologize for our customers
disappointmentOur records indicate that our customer returned the boots (SKU:
98440932) on order #to a Kohl's store on October 11, in the amount
of $69.32, to her VISA card ending in 1560, which will post in an average of
seven daysShe is
welcome to call Kohls.com Customer Service at
###-###-####, where we will reorder the boots for the customer at the same
price that she initially paid.
Our customer was never charged for the
jeans (SKU: 73890835) on order #7459117284, as this item was canceled due to
lack of inventory

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand the special return policy for “premium electronics” but how was I made aware that this was a premium electronic that fell under this return policy? I received this item as a gift
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have texted STOPALLI have done my part!! You have done nothingIt is not my responsibility, it is yoursYou are the ones sending the texts and you need to figure out what the problem isYou should be able to go into your computer and fix it! Quit putting it on meYou have done nothing to solve this issueYou are unbelievable! I am going to take legal action against Kohls if you do not take care of this!

Our records show a return for Kohls.com order #was processed on 12/20/We advise our customer to allow 10-business days for the creditWe apologize for any disappointment

We apologize for the disappointmentWe verified an incorrect item was inadvertently packaged in the Kohls.com order ending in As such, on January 19, we submitted a new order, free of charge, for the correct itemOur customer is more than welcome to track this order on her Kohls.com shopping
accountWhen doing so, please reference the order number ending in

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never told that I needed a receiptI explained three times and once in writing and twice over the phone I was told that I didn't need a receiptWhy has the rule changed? A business representative put in writing that I did not need a receipt to return itAnother told me it over the phone and a supervisor verified that they could see in a transcript that I was told thatThe company is now going back on their wordI have returned several items to Kohls without a receiptThat is part of what they pride themselves in is a "Customer Friendly Return Policy"It is also the reason that I have shopped with them so muchIt is now the principle of I have IN WRITING from one of their representatives that they would accept a store credit without a receiptI don't understand why they are so comfortable going back on their word
Regards,
*** ***

We apologize for the inconvenienceWe request to please allow 7-business days for the Kohl's Cash to be received since it is being mailed via USPS

Upon review, we can confirm a return was processed for our customer in the amount of $in the form of a Kohl's Merchandise CreditPlease advise our customer to allow 7-business days to receive

We apologize for the delayOn January 23, our records indicate a prepaid return label was issued, via email, for the ringAs such, please follow the instructions within the email to submit the return. The refund will be processed once the package is returned to our warehouseThe customer is
able to track the progress of the return by going to UPS.com and entering the following tracking number; 1ZY

The customer's feedback helps us to better understand our customers and will be forwarded to the appropriate departments for their considerationOnce again we apologize for any disappointment

We apologize for the lack of assistance the customer received, her feedback with be forwarded to the appropriate channelsAlso the customer address information will be forwarded to our Marketing Department for further reviewAdditionally, exclusions apply to all promotions unless otherwise notedThis information is available at the following link***Once again we apologize for any disappointment

We have processed a credit back to our customer’s Kohl’s Charge account the broken items from Kohls.com order#We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize fro the disappointment

We are unable to locate
an order or details regarding his concernWe advise the customer to reply with
the order number so that we can research this concern further

Our records
show the applicable return credit for Kohls.com order #was processed
on 03/12/16, back to the customer Kohl’s' Charge account for $Additionally,
we are able to confirm that the order was a customer initiated order, so the
shipping fee will not be credited back to
the customerThere was no Kohl’s
error so we are unable to comply with the customer’s request for any additional
creditWe hope this information was helpful

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
first of all, thank you for getting back to meafter having this kind of issue, I called kohl's fraud department 888-890-at least timesAnd I was required to go to local kohl's store to verify my identityI did it and was required to send all receipts and bank statement to [email protected] for further verificationafter sending all paperwork, they can not reissue my gift card and I got following reply:As stated before, this gift card was not purchased from Kohl's. Mileage Plus would need to reimburse you. I cannot assist. But actually I inquired mileage plus and from their end, they already sent payment to kohl's and apparently kohl's have the fund for my gift cards now.please help methank you