Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A fifty dollar gift card in no way covers the frustration that I have experienced trying to find these items (especially after waiting a month in good faith that we would be helped) or the cost of the items we are missingThis is the Kohl's registry systemSomeone at the company should be able to figure this outI want help here, not a gift card handout with no effort put towards solving my problem
Regards,
*** ***

We apologize for the
disappointmentAs the address was inadvertently changed, on December 8, we
credited the full order in the amount of $310.20, which will post to the VISA card ending in in an average of seven daysAlso, we issued
Blue Kohl's Cash, via email, in the amount of $5.00,
which has a redemption
period of daysAdditionally, we removed the old address from the shopping
profile to prevent any address rerouting issues from happening
again

After reviewing Kohls.com order # ***, we are able to confirm the customer's order was canceled for security purposesWe are unable to accommodate the customer's request to fulfill the orderWe advise the customer to update her billing information before placing future purchases

We apologize for the disappointmentWe verified an incorrect item was inadvertently packaged in the Kohls.com order ending in As such, on January 19, we submitted a new order, free of charge, for the correct itemOur customer is more than welcome to track this order on her Kohls.com shopping accountWhen doing so, please reference the order number ending in

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience our customer experienced in the store while paying her billPlease know that our records indicate only one charge in the amount of $came out on 10/7/If two charges were taken out of our customers checking account, one will fall off, as only one charge
was validIf two charges of $have posted to our customers back account, they will need to fax in a copy of the bank statement showing the duplicate chargesPlease have them call Kohl's Customer Service at ###-###-####, and a representative will be glad to further assist them with this

We apologize for the frustrationTo proceed with our investigation, we would need current address information

Our records show a return for the missing items from Kohls.com order #*** was processed on 12/23/We advise our customer to allow 10-business days for thisWe apologize for any inconvenience

We
stand behind our previous resolution, as the correct amounts were credited and
have since posted to the original payment methodThe Kohls.com order ending in
*** was returned in full, in the amount of $Also, the Kohls.com order
ending in *** was returned in full, in the amount of $Finally, the
Kohls.com order ending in *** was returned in full, in the amount of $
As such, we consider this matter closed

We are unable to resolve the customer's concerns with the provided informationWe advise the customer to reply with the Kohls.com order number for further research

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[i have attempted to call kohls and was place on an unreasonable amount of hold time by them hr mins. I have left a voicemail with my information, left a call back number with their call back service and sent them all the information they requested via facebook. I am attaching my documents in this response as well. If they would like a call back they need to provide a direct number and not the number i've already attempted to call six times.]
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced due to her online orderUpon review of Order 6631189496, it does show the order is set for delivery on Monday, December 12,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't understand that you told me " it appears we are not able to refund our customers Kohl's Cash." It is soooo funny.As you can see now, I placed an order month ago, but my order was canceled at sometime.( Now I found it ) without any explanation or refund.Asking you to process or refund if not possible to finalize my order with regards, but a month after you just told me "not able to refund"? This is simpleI ordered , but it is not possible to process, then you give me a refundThat's allWhat makes you so difficult to do this?I already send you my kohls cash number and amount I spent, so you have to refund all my cash
Regards,
*** ***

Revdex.com:
I have checked my account and a called to ask about the refund. No refunds have been applied to my account for these ordersPlus I would like to know the three orders and the amounts they are saying they are applying to the three orders to see if the amounts is correct when they actually truly apply the creditAs of now I have not received any communication from Kohls explaining what was stated about the refund they informed the Revdex.com that they gave meI have not received a refund for these three ordersPlus my total was closer to $for the three orders not $One order was $by itselfThe other one was $and I would have to check for the total of the other orderThanks for your help and timeHave a wonderful and Blessed day*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the confusion regarding the shipping addressThe customer placed Order on April 10,It asks the customer to confirm the shipping address twicebefore completing the order Once when the shipping address is selected and prior to submitting the orderWe have
documentation of the customer contacting us on April 12, regarding her orderThe website clearly specifies there is a minute window for cancellationsUnfortunately, the customer would still be responsible for the package.We may be able to make the following changes within minutes* from when you placed your order: Cancel your order Decrease the quantity of an item Remove an itemApply a valid promo code**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
When I made my original purchase, I was supposed to have $Kohl's cash in my account that I could use either online or in the store. That was not the case as the balance was zero.I was told a could not use it in the store. I was told I could not order online - I had to call in. It took minutes on the phone to place my first order. When I called to use the remaining Kohl's cash, it took minutes because the item that supposedly was in stock was really not. I called later and spent another minutes to finally order something else.I would not have made the original purchase if I had known I would have to waste almost hours calling to place orders. Therefore, the promise made to me by Kohls when I made my original purchase was not fulfilled
Regards,
*** ***

We apologize for the disappointmentWe processed a return, in compensation for the incorrect item being shipped, in the amount of $35.55, which will be credited in an average of seven days to the Kohl's Charge card ending in For the item to be replaced, a new order would have to be submitted
If the item proves to be more expensive we are more than happy to adjust the price to what was originally paid on the initial orderAs such, please respond back with the new order number so we can accommodate accordingly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I was contacted by Daniel R from Kohl's they agreed to reimburse te $ I was just waiting for the refund to process as long as it does, I am satisfied

We are more than happy to research our customer's concernPlease have the customer attach a copy of their bank receipt showing the duplicate charge and a sales receipt or the specified amount and date of the transaction

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As I stated I'm a loyal long time Kohl's shopper for over two decadesMy issue with Kohl's customer service is this is the third time Kohl's has botched an online order of mineI've already waited three weeks, have been promised four times to get gift card replaced with no action what so everI traveled to visit the nearest Kohl's store twice (mile round trip), countless hours on hold or online chat with customer service agents all for nothingI've spent more on gas & travel than what the $card is worthI do understand that people make mistakes but this is beyond ridiculous & I've been more than patient considering the circumstancesI request at the least an apology, an additional $gift card for a total of $It's the least you could doThe most distasteful part of this whole situation is Kohl's customer service never bothered to issue an apologyI will not stand for this.
Regards,
*** ***