Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you,
*** ***

It appears our customer has spoken with our department that handles our Corporate RefundsThey verified the needed information and have agreed to mail out a Kohl's Merchandise Credit for her

We
apologize for the disappointmentOur records indicate the full Kohls.com order
ending in was delivered, via UPS, on January 8, in four separate packagesHowever, as the packages were not received we credited
the full order, on February 14, in the amount of $230.38, which will post
in an
average of seven days to the VISA card ending in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The problem is anytime I return something that I paid with a check, they take back the merchandise but then issue me a corporate refund. They have my merchandise back and I have no money for at least weeks. I will no longer shop and Kohls and am closing out my account as has my mother. They might look and see that I spend thousands a year at their store and decide if loosing my business and my mothers is worth it. I can shop anywhere else and receive money back from returned merchandise. I am not going to wait on a corporate refund to get money back from them ]
Regards,
Nancy ***

We apologize for any additional disappointment or inconvenience

We regret to hear of the customer’s unfavorable ring
experienceWe would not compensate the customer for any amount more than what
they actually paid for the productWe advise the customer to return the item
for refund to use towards a new ringWe apologize for the inconvenience

We have processed a return for a customer in the amount of $and it
will be applied to the customer's Kohl's Charge, Please advise our customer to
allow 3-business days for it to processThe customer can discard the original
futon

We have processed a
credit back to our customer’s VISA ending in *** for the missing items she did
not receive with her Kohls.com order# ***
We advise our customer to allow 10-business days for the credit to appear on
her accountWe apologize for the inconvenience

We regret to hear the customer has not received all the items from their recent Kohls.com orderAt this time we advise the customer to reply with the Kohls.com order number, as well as any associated SKU/UPC information for further researchWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company only credited a portion of my complaint, not the full amount
Regards,
*** ***

We have processed a return for Kohls.com order #*** on 12/21/We advise our customer to allow 10-business days to receive thisWe apologize for any inconvenience

We did contact our customer directly to attempt to resolve our customer's concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Summer ***

We apologize for the inconvenience our
customer experienced due to receiving expired couponsWe will be partnering
with our Marketing department in regards to the date these are being sent so we
may research furtherWe will be mailing out our customer two thirty percent
coupons for the
inconvenienceWe will be mailing these to the address provided
on the complaint

We apologize for the inconvenience you experienced with online order We have processed a return for you in the amount of $on a Kohl's Merchandise Credit that will be mailed to our customer

Unfortunately, the complaint does need to be filed under the name of the purchaserAlso, please advise our customer to attach an order number to the new complaint so a response may be provided sooner

We regret to hear the customer did not previously complete their Kohl's Yes You Rewards enrollmentWe advise the customer to contact us at ###-###-#### if she continues to encounter difficultiesWe apologize for any disappointment

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They refuse for refunding my money
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amount returned on 03/was part of the order that I returned in the storeI’m not sure how you can relate that to the part of the package you never deliveredThe package that I did not receive had items, not I want a refund for the amount of the two items that I purchased that did not get deliveredI did receive the Kohls cash but have not received the refund
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I called the Kohl's customer service on 12/1/2016, the only information showed regarding this order was label created on 11/27/and estimated delivery time was 11/30/on UPS.comSince it has already past the estimated delivery time and there was no update on tracking, I would like to get some help from their customer service repNot only the rep lied about she can not see the SAME information I described on UPS.com, she also rejected to check with warehouse nor the carrier. As a Kohl's customer service supervisor, I can not believe that rude and not wil*** to help attitude received.For a business gave such a careless and helpless response is not resolving the issue or releasing the frustration, thus why it is not acceptable
Regards,
*** ***