Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is ridiculousThe response from Kohls is the same as the complaint! I contacted Kohls numerous times to tell them that my transaction was cancelled and reissued to someone else, this person you're calling "whomever." So I would like to know why kohls would allow "whomever" to access my transactions and then reissue them to someone who has zero permissions on my account at allNo items where returned, I have them here in my houseIt's a little disturbing that people, including management would just blatantly lie about this. It wasn't just the $it was also the $in points and my $10/$coupon that were removedI work with needy family's of US armed forces Vets and no matter how many times I explain it, Kohls calls ME a liar, and refuses to fix itSo I guess I'll let the family it was supposed to go to, know that Kohls has no desire to fix this or even look into it beyond the regular scope so they can see the items where NOT returnedI missed the sale I was supposed to purchase their kids clothing from, and lost $50, which without the kohls cash and points that are avertised, means their pricing is higher than mostI wouldn't have gone there to begin with, but retracting advertised pricing is an entirely diffent type of complaintIt may seem like someone is just trying to get a coupon but that's not what happened, it's not me that is lying, and unlike Kohls I can prove itIt's not just a coupon either it was Christmas for veteran family's child so I'll have someone else sponsor him until I can take this up in a more formal atmosphere at a later time. kind regards and I hope you never get ripped off at Christmas by a corporation who would rather lie and act like it comes from their own pocket, instead of actually Really looking into it
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our time frame for standard shipping is 3-business daysWith that being said, our records indicate the full Kohls.com order, ending in 1391, is scheduled for delivery, via USPS, by the end of day on February The tracking information for this product is as
follows: ***. As such, we respectfully decline the desired settlement request

Upon review of the customer's concern, we did look at the Order Confirmation for Order It shows that it was arranged to be sent to the Burbank, CA addressWe are attaching a copy of the order confirmation for reviewWe stand by our previous statement, and at this time consider this matter closed

Upon review of our customer's concern regarding Kohls.com Order
7209473815, we can confirm a pick up has been scheduled with UPS to pick up the
itemWe apologize for the inconvenience and frustration our customer
experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11758924, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohl's has offered no explanation of their written posted refund policy that I complained about. They offer nothing new in their most recent response.I stand behind my view that your written return policy states a corporate-issued refund is an option to the consumer. I don't understand why you use that wording if you actually mean something else
Regards,
Scott F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Untruth in advertisingCountdown counter stated on home page while logged in to Kohl's.com that I had one hour minutes to use coupon(No mention of what time zone was included!) I did not complete the second order because my discount coupon and sale price was taken off the site hour early! I placed the first order within minutes before that happened That first order was Order# And my time was Mountain time 10:Needed to split payment because my credit payment was not posted to my Kohl's credit account yetWanted one more chair, didn't complete that order because the sale was ended early according to the countdown timer, I had an hour left! Again, the countdown timer on the home page while logged in did not state what time zone it was regulated by and I trusted that I had until midnight my time!
Regards,
*** *** ***

We apologize for the inconvenience and frustration our customer experienced on her most recent Kohls.com orderWe regret to learn that the Juicy Crossbody Bag was not available when the order went into fulfillment We make every effort to ensure that we have enough merchandise to meet the needs of
our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsWe will be happy to honor free shipping when the item becomes available

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I finally received my refund from KohlsYou can close the complaintThank you for the assistance
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Neither the coupon or the Kohl's cash was expired I have to believe that Kohl's sent me a stock reponse without even reading my complaint, which was that I had Kohl's cash *that had absolutely not expired* and a coupon *also which had not expired* and I was told that I could not use both The salesperson told me I could use one or the other I met the requirements to use the coupon (my purchase was over $100) and the Kohl's cash did not have any stipulations listed.The department store sent out deceptive promotional material and should be held accountable
Regards,
*** ***

We
apologize for the disappointmentAny Kohls.com order that is submitted is
subject to further review, which could lead to cancellationAs such, the
Kohls.com order ending in was canceledOn November 26, the order was
replaced; however, Kohl's Cash was not generated due to it not being
a Kohl's
Cash earning periodIn replacement of the Kohl’s Cash, we have added 2,
Yes2You (Y2Y) Reward points to the account, which is equal to a $reward, and will be
issued, via email, on February Please know this reward is redeemable through
February

We apologize for the disappointmentOn January 22, we verified the full Kohls.com order ending in was lost in transitAs such, we processed a refund in the amount of $65.39, which will post to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of
$was also issued, via email, with a redemption period of days

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No specific timeline was provided"Research" is a simple check of information that is currently available: there is order#: & receipt#: that would state that my order was placed during the promotional period, on 11/25/I'm truly confused with what exactly they are "researching" and how long will it take. Btw, it's been over a week since I got this message and they still haven't contacted me
Regards,
*** ***

The
orders which were placed on Kohls.com by our customer were canceled in
accordance with the Kohls.com Terms and Conditions and Privacy PolicyPlease
have our customer reach out to Kohl's Fraud Department at 888-890-1755, as additional
information is required before releasing the gift card
funds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told will be getting 30% additional discount by their representatives after the current promotionsI asked them clearly what happens if there is a better price in other store then the representative clearly informed whatever the current promotions + Price match and on top of that we will be giving you 30% off on your next order which doesn't happenedthat made me to buy the materials and now they are not standing on their words:(
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We did review the call between the customer
and our Corporate Refund associateThe customer was informed the only option
for her non-receipted return would be the Kohl's Merchandise
Credit, and we would have to
locate the original purchase in order for us to refund to how it was purchased
We stand behind the decision made by our Corporate Refund Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is the same generic response and action that I was originally offered and they have even since told me something different then what they are saying here.Subject: Your Kohls.com Order Number *** Discussion Thread Response Via Email *** *** *** *** **Hi ***,I sincerely do apologize regarding this matter, However rest assured that we are doing are best to resolve your concern and since you still don't received your package I will send a request for investigation to know what really happened to your package please be advised that the once the investigation start on escalating it will take an average of 2-weeks and once the process has been done we will immediately update you and that case will issue the credit for the item you didn't receivedThank you for allowing me to assist you, Have a great day!Sincerely.*** **
*** *** *** SubjectYour Kohls.com Order Number *** Discussion Thread Response Via Email *** *.)08/26/04:AMHi ***,I sincerely do apologize regarding this matter, However rest assured that we are doing are best to resolve your concern and since you still don't received your package I will send a request for investigation to know what really happened to your package please be advised that the once the investigation start on escalating it will take an average of 2-weeks and once the process has been done we will immediately update you and that case will issue the credit for the item you didn't receivedThank you for allowing me to assist you, Have a great day!Sincerely.*** **Kohl's DCAssociate
Regards,
*** ***

Upon review of our customer's concern, our customer did use the Kohl's CashWe apologize for the inconvenience and frustration our customer experienced with their ring, but this is Kohl's policyIf the Kohl's Cash is used and a return is made, the amount of the Kohl's Cash will be deducted at the
time the return is doneIf the customer wishes to attach a copy of their receipt for review, we are more than happy to look into it, but Kohl's does stand by their Kohl's Cash policy. https://kohls--tst.custhelp.com/app/answers/detail/a_id/

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $for the kohls.com order# *** on 06/18/We advise our
customer to allow 10-business days for the credit to appear on their Kohl’s
Charge accountWe apologize for the inconvenience

We have processed a return for the missing items from Kohls.com order #on 12/22/We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience