Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience and frustration our customer experiencedIn order to address our customer's inquiry accordingly, our customer would need to contact our fraud department directly at phone number ###-###-####They will be able to release more specified information and assist with
our customer's tender for Kohls.com Order ***

We apologize for the inconvenience and frustration our customer experiencedCan the customer please confirm the item that was not received? We located a order, but it shows both items were delivered

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, Raji ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[First, I don't believe the Revdex.com would accept your response to close or resolve this complaint. No information was provided on why Kohl's took this substantial amount of money from me nor has any legal basis been provided giving you the right to do so, especially to one of your most valued customer for over years. These merchandise cards are no different than a gift card. The value of the card is actual cash that simply must be spent at Kohl's. It is not a coupon that has no cash value. Simply because these cards were in my account does not give you the legal authority to take them when they do not belong to you. Nearly $15,was removed from my account and the legal definition of taking something that doesn't belong to you is theft. I have all the proof indicating these cards in fact belong to me.I have called the number you mentioned and was not provided any additional information so it would be appropriate for you to give an explanation as to what legal right you have to take money from someone who has not authorized you to do so. Reimbursement is not really the correct word to use in the situation since it taken from me. I am still seeking this money to be given back to me as well as an explanation from your organization detailing what right you have to take merchandise cards and gift cards from someone's account. ]
Regards,
*** ***

Upon review of our customer's concern, it shows on April 08, our online department adjusted our customer's Order on which we applied a $creditThis credit was applied to the Mastercard ending in Please advise our customer to allow 7-business days for it to appearAt
this time, we consider this matter closed

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I am appalled that they actually paid absolutely no attention to my MANY direct complaints to them, until hearing from you! I thought Kohls was better than that And now, they are asking at which store this took place?? That was mentioned in every single correspondence to them, so if they actually go back and READ what I had to say, they would know what store it is Rather ironicrequiring Kohls clerks to persist their customer for feedback, when they can't even take care of their own business!So here is my reply to their reply"look it upall details are right there in front of you You DO know how to email me, and professionally, you should have addressed this "accordingly" much sooner than now."Regards, *** ***

We are more than happy to research our customer's concernIs the customer able to provide a copy of his receipt so we may research further on our end

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below
**SEE ATTACHED RECEIPTS**
Regards,
*** ***

We
apologize for the disappointmentTo avoid issues like this from happening
again, we have updated the shipping address on the shopping accountAs the
Kohls.com order ending in was not received, we refunded the full order in
the amount of $55.74, which will post to the Kohl's Charge card
ending in
in an average of seven daysBlue Kohl's Cash in the amount of $was also
issued, via email, with a redemption period of days

We apologize to our customer for her frustrationWe have credited our customer accordingly for the missing belt in the amount of $on September 20, to her VISA ending in Please allow an average of seven days for her credit to postShe will also be emailed Blue Kohl's Cash in the amount
of $6.53, which has a redemption period of days

We
apologize the item was not reorderedOn December 22, the missing item was
refunded in the amount of $31.81, which posted to the Kohl's Charge card ending
in For the item to be replaced, another order would have to be submitted
If the item proves to be more expensive, we are more
than happy to adjust the price of the item to the amount originally paidAs such, please respond back
with the order number so we can accommodate accordingly

We
apologize for the disappointmentHowever, the amount received from the return is
correctAs the original purchaser used a percentage off coupon, the final
return amount was the original sale price minus the percentage off coupon
usedPlease know the return amount was not affected by the
Kohl’s Cash earned
on the original purchase

We are sorry for the inconvenience and frustration you
experienced regarding online orders 5*** and We would like to
mail our customer a $gift cardIf the customer agrees, please have her
confirm a mailing addressIf the customer wishes to be contacted, she would
have
to contact us directly at phone number ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Receipt was sent as well as transaction details numerous times
Regards,
*** ***

We
apologize for the frustrationOccasionally, packages might be
delayed due to unforeseen circumstancesOur records indicate that the order
was delivered in three separate packages, via UPS, on October As such, we
respectfully decline the request for any additional
compensation

We apologize for the inconvenience regarding your most
recent Kohls.com orderIn order to research further, can the customer please
specify which item was not received, since per tracking, it shows both were
delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
They should change the website that says we ship to ALL APO and specify which items are online and which items are not
Regards,
*** ***

We apologize for the inconvenience the customer experienced due to the cancellation of Order A request was made to apply the funds from the gift card tendered on the original order on to a different gift card for our customerShe will be receiving a new gift card with the balance of
$within 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] In addition to the lower prices ($70) at Bed Bath and Beyond, I also have a 20% off coupon. Which would make their price $475. As well as an additional $in a gift card. I am still requesting that I be refunded the original requested amount as Kohl's is not representing their "price match" in a proper manner.
Regards,
*** ***