Moore-Built Construction & Restoration, Inc.

We regret the customer failed to receive their Registry RewardsWe have submitted a request to place their Reward on front end processing to be issued as soon as possibleWe advise the customer to allow a few weeks to receive thisWe apologize for any inconvenience

Regrettably, this gift card was purchased a year and half ago and will never be able to be activatedSince Kohl's has taken the cash from this customer, the customer can return this gift card with the purchase receipt to any Kohl's store and the service desk will have to do a YES WE CANThe store will have to take the gift card and return it in the store media bag and give the customer $cash We would advise the customer to have the service desk associate call the Corporate Gift Card phone number so that they can explain the situation and to alleviate any chance of bad experienceWe apologize fro any inconvenience

We apologize for the disappointmentCustomers can earn Kohl's
Cash until 11: PM (CT) on the last day of the promotional periodSince this
specific earning period for Kohl's Cash ran from November through November 25,
and the order was placed on November 26, at 1: AM (CT), we
respectfully
decline the desired settlement request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I certainly reject it, it is nonsenseThey are still saying that because they had NO replacements in a numerous stores, and offered no Drop shipments, in their time frame, it was my fault the watch wasn't exchanged within the time frame.That's Crazy. Since this was a Credit card purchase, that they abused and voided the written warranty and exchange policy, they have also committed Credit card Fraud
Regards,
*** ***

I was called by another representative and told to return the merchandiseI don't want anything from Kohl'sI want a record showing they FALSELY ADVERTISED so that other consumers are warned that you can't trust their website. etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Kohl's does stand by it's previous decision and at this time, we do consider this matter closed

Our records indicate we received her complaint through a different channel and have addressed her concernsThe customer has been informed she did receive the correct discount but it was displayed incorrectlyWe apologize for any additional confusion

We
apologize for the disappointmentAs the Kohls.com order ending in *** was
received damaged, we processed a refund for the full order, on January 5, in
the amount of $82.60, which will post to the Master Card ending in *** in an
average of seven daysAdditionally, $was credited to a
Kohl's
Merchandise Credit (KMC), which will be issued, via mailFinally, we sent out
an additional $KMC, in compensation for the Kohl's Cash that was lost due
to this return. Please allow an average of 7-business days to
receive both of these cards

We are more than happy to research the customer claims, but at this time they have failed to provide any transaction detailsWe advise the customer to reply with a copy of their receipt for further research

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, the process in which it took to get here was BEYOND UNACCEPTABLEIt took almost a month and contacting your customer support back and forth about 5-times and then being told at the end that they couldn't pick it upLuckily I fled a complaint here and managed to get the attention of someone higher up who then also after receiving the return, tells me I can only get it merchandise credit despite being told TWICE by your customer service rep that I could get a refundAlso, I want to add NOWHERE IN YOUR RETURN POLICY DOES IT SAY IF IT EXCEEDS ONE YEAR THAT THE REFUND WILL BE IN MERCHANDISE CREDIT! It says they can look up purchases up to months if I used my Kohls charge (and didn't have the receipt, which I do have my invoice) and I can get it refunded to my account, which I did! Needless to say, this has totally changed my loyalty to KohlsAs a "Most Valued Customer" for years, it is ridiculous to be treated this way
Regards,
*** ***

Once again we apologize for the inconvenienceRegrettably we are not able to process an order on the customer's behalf, as the customer must provide a valid form of tenderIf the customer needs assistance with a new order, we advise the customer to call our Kohls.com Customer Service at ###-###-####

We
apologize for the disappointmentIn addition to the $that was already
refunded for the missing package, we processed an additional refund, on January
17, in the amount of $13.71, which will post in an average of seven days to the
VISA card ending in Blue Kohl's Cash in the amount
of $was also
issued, via email, with a redemption period of daysSecondly, a price
adjustment was honored in the amount of $38.40, for items purchased in the
Kohls.com order ending in 9898, which will post to the VISA card ending in
in an average of seven daysFinally, we respectfully decline the request for
reimbursement on any accrued bank fees

I am seeking a refund for the item I have a receipt forI did not see that as part of the settlement so refused

We
apologize for the delayOn February 1, Kohl's Corporate Refund issued out a
check in the amount of $45.03, which will be delivered, via mail, to the
customer in an average of 7-business days

We
apologize for the disappointmentOn March 27, we refunded the item in the
amount of $40.82, which will post in an average of seven days to the VISA card
ending in Blue Kohl's Cash, in the amount of $4.06, was also issued, via
email, which has a redemption period of days

Our customer's gift card was processed per USPS on February 07, Please advise our customer to allow 7-business days to receive

We
apologize for the disappointmentOn November 14, we credited our customer in
compensation for the incorrect items, in the amount of $89.82, which will post to
the Master Card ending in *** in an average of seven daysPlease donate, or
discard the items that were delivered in
error

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12522856, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[How can I go about getting a checkI do not wish to give Kohl's any business given the horrible customer service and the fact that after months after my package was never received their is still no resolutionHow can the Revdex.com or someone point me in the right direction to get this issue resolved? This does not seem right or ethical.]
Regards,
Brittney Santos

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called that number, and the agent on the phone was so rudeShe first said she can't help you, but I told her multiple times that I was asked specifically to call this numberShe is really hesitated to help me with anythingAfter I insist for that, she said she will look into that, and come back tel***g me that it's likely a fraud when I used gift cards to cover the whole purchase in the orderShe asked where I purchased the gift card, I told her that I purchased it from EbayShe asked for card numbers, and came back to me said that the gift cards were used, so there is nothing I can doI told her that I said specifically that the gift cards were used in that order I just provided herShe said no, it was used in other ordersI ask what orders? She said she didn't knowThen I asked to talk to a supervisorShe is really hestitated to do so, and changed her story by saying that the gift cards were used last year already! I can't believe thatI asked how come the gift cards were used last year that can be used again in MarchShe said she didn't knowI insist to speak with a supervisor, then she said she will try to find meFive minutes later, she said she can't find a supervisor, and asked me to call backI insist, and then she told me she left a message and someone will call me, which by the way never happened Her name is ***, please check into the phone record and verify thatI also want to make a formal complaint about herShe was really rude and really hestitate to help me.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***