Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience our customer experienced with
Order Please have the customer provide the Kohl's Cash numbers used
along with the pin so we can review on our end and attempt to resolve our
customer's concern

Our
records indicate the correct amount was charged to the Kohl's Charge card
ending in For specific transaction information, please contact Kohl's
Customer Service, via phone, at ###-###-####For transactions made on third
party credit cards, please reach out to that specific financial
institutionAs
such, we consider this matter resolved

We apologize for the inconvenience and frustration our customer experiencedWe have sent out a pair of boots for our customer free of chargeThe order number is A refund was processed for our customer as of December 19, and this was applied to the Kohl's Charge ending in

As the majority of the order was purchased with a Kohl's gift card, a Kohl's Merchandise Credit (KMC) was correctly issued, in the amount of $7.47, for the return of SKU: ***As such, we respectfully decline the request for a check to be issuedIf any other item was not delivered, please let
us know and we investigate accordingly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Thank you for your help!!!!!! It was so frustrating working with the company directly, and I appreciate your assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The customer service at Kohl's is the worst I've experienced in a very long timeThey sent me the wrong item and, to correct their mistake, they required me to buy the item a second timeTo date, they have failed to refund my initial purchase of the item so I've paid for it twice. They are TERRIBLE.I appreciate the Revdex.com's help trying to resolve this matterPlease close my fileI will never shop at Kohl's again.
Regards,
*** ***

We regret to hear of the customer's recent frustrations with their Kohls.com ordersWe also regret to of their poor customer service experienceIf the customer would like a record of their order history, we advise the customer to log in to their Kohls.com shopping account with the accompanying e-mail address and password for the desired informationWe apologize for any inconvenience

At this moment, we consider this matter closedWe are no longer engaging regarding this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I know why. the cs rep said that I used the name *** instead of ***r somewhere on the checkout page. I told her she was crazy. as you are for not telling me the reason for the cancellation. i've been a customer of kohls since day one. this is happening to my account and you won't tell me why my order was cancelled. anyways, back to my name. I want you genius' to take a survey of a million people and I bet 99.99% of them will say that *** and ***r are the same name. the cs rep said *** is a nickname. what a line of bull#$%^. so, all-in-all %$^& you

Kohl's does not replace orders via the Revdex.com, we partnered with our returns department to send out a new Kohl's Merchandise Credit to our customer to the address provided in the complaintThe customer can reorder the item by calling ###-###-####

We apologize for the disappointmentOn December 14, our records indicate the missing item was reordered and subsequently delivered, via UPS, on December On January 22, we processed a refund, in compensation for the missing item, in the amount of $62.61, which will post to the Kohl's Charge card
ending in in an average of seven days

We apologize for the inconvenience and frustration our customer has experienced in regards to her marketing mailersWe are partnering with our marketing department directly to determine why the mailers are being mailed in her ex-husband's informationOnce a response is received, we will reach out
directly to our customer

Our records show Kohls.com order #*** was canceledAny pending authorization for the order was released back to the customer's MasterCard ending in ***Additionally, we are more than happy to honor the $Kohl's Cash on a future orderWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]thank you, Kohl’s, for making me wait for the thermometer for a month, then refunding ONLY when complaint was submitted, and while doing that refund, taking away the birthday cash Kohl’s had given meYou may consider this resolved, so will I - I will be returning everything I purchased from Kohl’s
Regards,
*** ***

Our records show our Kohls.com Customer Service honored the $expired Kohl's Cash on Kohls.com order #*** on 01/05/

Our records indicate we received her complaint through a different channel and have addressed her concernsAdditionally, for security purposes we are unable to close the customer's account through the Revdex.comWe advise the customer to contact us at ###-###-#### to process her requestWe apologize for
any inconvenience

We apologize for our customers disappointmentWe have credited her accordingly for the missing items on October 27, in the amount of $87.16, which will post in an average of seven days to her Kohl's Charge card ending in ***Additionally, we replaced her order, which was subsequently delivered to
her on October

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
apologize that our customer’s children were unable to redeem their couponsWe
will mail out the customer a $Kohl’s Gift card to make the customer whole
again for the three coupons that were not able to be utilized

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I asked for someone from the company to talk to me Kohl's claim's "Hassle free returns" which is in NO way what I received I am disabled and wan*** to keep some of the products and the manager was rude and did not care If their response is to continue they show they don't care and will not address the situation on 6-for over minutes than I guess they don't care. My number is ###-###-#### I will be awaiting a call from their Office of the President
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***