Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI don't agree with the practice of cancelling an order that was sent to an alternate address that is found on my Kohl's account, but I appreciate the quick response by the company.
Regards,
*** ***

Kohl's does stand by it's previous statementAt this time we do consider this matter closed

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience our customer experienced on his most recent Kohls.com orderPer tracking, it does show both items have been shipped and delivered

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandiseWe regret to learn that we have disappointed the customerThe customer may return any item, at anytime, for a full refund with a receiptReturns without a receipt will
receive a Kohl’s Merchandise Credit based on the lowest sale price, good toward any merchandise throughout the store.At this time, Kohl’s return/exchange policy is posted in our Customer Service areas, on the back of our sales receipts, and on our web-site at Kohls.com for the customer's convenienceWe are unable to comply with the customer's request for a credit, as we would require proof of purchase

We regret the customer has not received their anticipated Kohls.com refundAt this time we advise the customer to reply with the Kohls.com order number, as well as returned SKUs information for further researchWe apologize for any inconvenience

We apologize for the inconvenience our customer has experiencedA return for the amount of $was processed on January 6, for the Charming Girl Sterling Silver Heart Pendant Necklace

We apologize for the delay; however, our records
indicate
that the full Kohls.com order ending in *** was delivered, via FedEx, on March
and March As we strive to deliver each order within to business days
from the order date, occasionally there are circumstances outside of our
control that prevent this. As such, we respectfully decline any monetary
compensation
As all Revdex.com inquiries are addressed via the same channel,
they would need to contact Kohls.com Customer Service, at 1-800-564-5740, to
speak with a live agent

After further review from our Sales Audit team we are able to verify that though the return shows process, regrettably the credit was not on the customer's accountWe have re-processed the credit on 08/29/to account ending in We apologize for the delay and any further frustration

Our records show a refund for Kohls.com order #was processed on 11/02/Due to multiple tender, part of the order went back to the customer's VISA ending in 5513, and the other to a Kohl's Merchandise Credit that the customer will receive via USPSWe advise our customer to allow
10-business days for the credit to appearWe apologize for any inconvenience

We
apologize for the disappointmentOn March 1, we processed a refund for the item
that was not receivedAs such, $was credited and will post the Master
Card ending in in an average of seven daysA Kohl's Merchandise Credit
(KMC) in the amount of $was also issued, in
compensation for the lost
Kohl's Cash, and will be delivered, via mail, in an average of 7-business
days

Please advise our customer we have processed an additional credit in the amount of $to the American Express ending in Please advise our customer to allow 7-business days for oit to process

In order for us start researching our customer's concernPlease have the customer confirm the order numberWe located Orders and Can she confirm which one she is anticipating the refund for so we may address her inquiry

Upon review of our customer's concern, it
appears we have extended a courtesy in the past on March of We did advise
our customer it was a one-time courtesyA supervisor did speak to her local
store and the store offered to extend the redemption date ten additional days
Kohl's has the
Kohl's Cash earning promotion currently until April 30, 2016, in
which she can earn Kohl's Cash as wellWe apologize for any inconvenience

Only account holders should be using their Kohl's account when making any purchases. We were able to find the order the gift card was applied toA gift card has been mailed to the address listed on this complaint

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Kohl's does stand by it's previous decisionOur customer does need to speak directly to our fraud departmentAt this time, we consider this matter closed

We regret the customer was not able to order their desired merchandiseRegrettably the merchandise remained on the website due to an error, and is no longer availableWe have partnered with the appropriate channels to have the item removed from the website until it becomes available again
Additionally, we have credited the customer's account $for the Kohl's Cash used on the third orderWe advise the customer to wait 24-hours for the credit to appearWe apologize for any disappointment

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***