Moore-Built Construction & Restoration, Inc.

We apologize for the customer's disappointing Kohls.com experienceTracking information confirms the first set of headphones has been returned to Kohl'sA full refund has been issued for the headphonesThe return credit will be applied to the original method of tenderIf Kohl's Cash or Kohl's
Rewards Certificates were redeemed in the purchase, they will be refunded in the form of a Kohl's Merchandise CreditWe ask the customer please allow an average of seven days for a credit card refund to be visible on her end and ten business days to receive the Kohl's Merchandise CreditThe customer's complaint does not indicate the second set of headphones has been returned and we are not able to locate evidence of a returnWhen this item is returned, a refund will be issued in accordance with our policy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We will be mailing out our customer a $gift card to address provided
on the complaintPlease advise our customer to allow 7-business days to
receive

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe since these types of expiration dates was new when returning items, Kohl's should make accommodation for this new policy.
Regards,
*** ***

We
apologize for the disappointmentOn December 10, our records indicate that the
three orders were credited, in the amount of $83.66, which will post to the
Kohl's Charge card ending in *** in an average of seven daysYou are more
than welcome to resubmit these orders on
Kohls.com. If the items proves to be more
expensive, we are more than happy to price adjust the orders to the amount that
was originally paidAs such, please respond back with the new order numbers so
we can accommodate accordingly

We advise the customer to reply with a copy of the receipt for further research

We reviewed the call related to the customer's concerns The associate advised the customer several times that we do not price match exclusive itemsShe also had the option to cancel the order when she was informed that she would only receive $in Kohl's cashCustomer was aware we would
not price match and she knew she did not receive the Kohl's Cash but she requested for us to submit the orderAdditionally, the customer's concern escalated to the Executive Office where this information was reiteratedThe customer was also provided a $gift card by the Executive Advisor for her frustrationsWe are unable to comply with the customer's requests

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Please send to: *** *** *** *** *** ***]
Regards,
Angela ***

We will be happy to research our customer's concernDoes the customer have a receipt for his transaction

My problem is still not resolvedI'm very dissatisfying with Kohls. They shipped my item through their own carrier and they are refusing to contact their carrier directly to follow up on the issue to try to solve the problem. I was not the one who lost the itemIt was their carrier! I have never see the package and they want me to get the police report? How would I describe about the item to the police? Why should I have to go through that? After this resolved, I will never ever shop online with kohls again. BAD BUSINESS!!!!

We apologize for the disappointmentWe have processed UPS
pickup requests for all three inadvertently shipped ordersAs such, UPS will
retrieve these items from you, in an average of 1-business days, and send them back to our warehouseWhen picked
up by UPS, a full refund in the amount of
$will be credited to the
Master Card, ending in 0595, in an average of seven days

We apologize for the inconvenience our customer experienced with their online order It appears we have already processed a return for our customer as of December 04, At this time, we consider this matter closed

We appreciate the customer's feedback and apologize for any inconvenience that this matter may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Providing I get the credits promised in reference to complaint ID ***, this resolution is satisfactory to me.
Regards,
*** ***

We apologize for our length of time it has taken to resolve our
customer’s concernThe customer was partially refunded for order of
3/5/with $being credited to her MastercardThis can take up to business days to
fully processWe have processed her remaining refund today,
3/10/2016, with $
going back to her Mastercard and $going onto a Merchandise Credit that
will be mailed to our customerWe are also including a $Kohl’s Gift card to
compensate for the amount our customer paid for shipping, this will be sent along
with the Merchandise Credit

We are extending the offer to honor the Kohl's Cash as a courtesy to the customerAs previously stated our records show the anticipated Kohl's Cash e-mail was sent to ***, with no indication of the message being undeliverableIf the customer wishes to redeem the offer, he may reply to this complaint with the new Kohls.com order number, and we will credit them accordingly

Our records indicate the email
address of [email protected] is
not subscribed to marketing emails. To subscribe to marketing emails
the customer needs to visit this page and subscribe: http://www.kohls.com/homepage/sale_alert_signup.jsp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Nicole ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I had, very much, wanted to purchase the Nightgown; that didn't come in the package that it was supposed to (the receipt, enclosed in the package, with (2) other identical nightgowns (in different colors); even said it was included even though it was not). In fact, all a Kohl's Representative-that is helping me with this problem-would have to do would be to look at an order or two, that I placed after the order with the nightgown; in it, that wasn't received. They would see that I did, in fact, order - a second time - the very same nightgown; to hopefully ensure that I would finally get it (which I did, in that second order, for it). So I went through all of the trouble (and I'm not even sure that I got the same price deal that I was going to get on it the first time) to order it a second time because I wanted it so badly. It was not my fault, that I didn't receive the nightgown the first time I tried to buy it. I paid for it and just wanted to get the whole amount back, that I was out, for not receiving it. It didn't and still doesn't matter, to me, whether I am refunded with all cash or partly cash and partly Kohl's Cash (which the latter is how I paid for it, anyway). So I am very happy to finally get the whole refund (partly Kohl's Cash and partly Credit Card) back. I am just very disappointed, that such a loyal Kohl's Customer (as myself); had to make a couple of phone calls, an email and a Revdex.com Complaint; just to get back what I rightfully should. It will make me think twice, in the future, about making more purchases; with Kohl's. Thank you for finally giving me a Full Refund.
Regards,
*** ***