Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Spoke to DM and will call me back within a few weeks to confirm resolution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I realize this was recently closed as the company was sending me the the originally ordered leggingsThis evening I received them and yet again I received a different unwanted color that what is on the order slipI am attaching pictures of the item, sales slip and packagingCan we please reopen this complaint as I feel this is now still unresolved? Thank you
Regards,
*** ***

In order to address our customer's inquiry, please have our customer provide their order number

Our customer advised by our online department via email to go into the store obtain the tender used for her online order, which was cancelledIt is documented in our systemThe email was sent to the address on the order initially

We regret the customer's desired merchandise sold outWe are unable to comply with their requestWe apologize for any additional disappointment

We apologize for the inconvenience our customer has experiencedOur records indicate the vendor is attempting to pick up the sofa with a recent attempt made on 1/6/A refund for the amount of $was processed on 1/4/Previously, on 12/10/15, the $shipping surcharge was
creditedBoth adjustments will show on the customer's method of payment for this order

I feel that we should be compensated for having to travel to a difference store to get the merchandise we wanted because the store that's less than five minutes from our house wouldn't honor the coupons

The first order I didnt know it had changed the address until I saw it had been delivered but I didnt see it thats when I realized it had changed the addressIve called serevel time and been told different thing the first gal even noted for whatever reason it defaulted back to old addressMy addres has been chnage and old address no where on fileIve made orders since then and no trouble then out of the blue it happened again I had only noticed because I placed the same order twice but after processing the second I noticed the total was different went back to other order and some how my old address was on it so the tax made it different amountThis time I call immediately and the rep had no clue how my old address was in thereHad it happened once I may not have thought more about it but now it has happened a second time as wellLuckily some how I did get refunsed the second orderHowever im still out over $for something that randomly happened and happened again

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Kohl's has not addressed the issueI have been complaining about this since early NovemberI received an email from Kohl's the day I changed my email address saying I would from them on receive my email at the new addressAfter complaining online and one the phone, not one person told me to sign up at the sales alert link which also does not address the MVC free shipping codesKohl's also has not addressed the fact that shipping codes and sales offers are not included in the Kohl's app.]
Regards,
*** ***

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact Kohls.com directly at ###-###-####Otherwise, the customer can advise us of the desired resolution

We apologize for the
disappointmentPlease know that doorbuster items were sold on a first come,
first served basis, and once an item sold out online, we did not replenish
inventoryAdditionally, we are unable to determine when we will receive
additional inventoryAs such, we respectfully
decline the "desired resolution"
requestHowever, they are welcome to periodically check Kohls.com, and if
available, purchase this item at the current selling price

We apologize for the inconvenience and frustration our customer experienced with their online orderWe have processed a refund for our customer in the amount of $60.53, since many of these items are out of stockWhen the items are available again, our customer can definitely reorder for the same
items for the same price, they just need to reference their original order number

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***Additional information to complaint and changesI went to the Apple Glen Crossing Kohl's in Ft Wayne, on 1/19/to see how their sweeper was listed in storeNote my original complaint involved the Northcrest Shopping Center StoreApple Glen Crossing displayed the same model NVwith the same description displayed showing for the price of $The following attachments were listed as being included with the in store sweeper1.Canister Caddy, Attachment Bag, Hard floor attachment with microfibre clothI purchased this vacuum cleanerThese items were not included in the boxThe in store advertising and promotional material is deceptiveKohl's should provide the canister caddy and the hard floor attachment to settle this complaintI will forego the hard floor attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The matter is not closedOver the course of the years I have visited the store the item was purchased at multiple times and spoke to every store manager availableI have contacted Khol's customer service via phone and email and have also contacted Khol's Corporation HeadquartersThis matter has never been resolved and no solution has ever been provided by Khol'sI have contacted ever financial institution that I have had an account with or credit card throughOnce the card is no longer valid due to the account being closed, the card expiring or no longer possessing the card nothing can be adjusted or processedMy last correspondence with Khol's I was told that the credit never shows applied and that the refund was in lieu of cyber spaceWe are taking about what is alot of money to me and Khol's has the returned item in their possessionI would like a check for the original paid amountThis matter is no where near closedI have been in contact since the return and have done my partKhol'sis failing to provide my refund or handle the matterWhen I do contact Khol's customer service or visit the store for resolution which indeed has been years I am receiving the response that after year the receipt is no longer in their system and told to contact the corporation headquarters where I have been given the run around and told evertime the will research my matter and call me backNever have I received a return callSince the date of return this matter was never taken serious or made a priority by Khol'sI will proceed to a civil suit if my matter is not handled adequately and promptlyContacting the Revdex.com is my last attempt to get my return processed and resolved before taking legal actions
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We regret the customer received misinformation from one of our Kohls.com associatesAdditionally, we regret any inconsistencies and multiple contacts enduredWe would like to assure the customer that this is not indicative of our serviceThe customer’s concerns have reached a high level and have been shared with our E-Commerce Executive Department to ensure that our best practices are executed

We have processed a credit for the damaged item from Kohls.com order #*** on 12/21/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

I have two Reference numbers from Kohl's customer serviceThe first one is 161129-It should describe that I receive a wrong product. Since it is not available online in that time, I could get same thanks giving deal once it becomes availableThe second one is 161130-027959. Customer service said, the system is allowed to change the price of the item, she would charge me the full priceThen open a case to refund me $Right now, the situation is I receive the product, but Kohl doesn't want to refund my $backRevdex.com:
I have reviewed the response made by the business in reference to complaint ID 11858062, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Shuai L**

We apologize for the length of time it has taken to
resolve our customer’s concernOur customer was contacted today (03/24/2016) by our Corporate
Refunds Department and they were able
communicate information to him about his Corporate
Refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I stand by my claim and this case is not close since a full refund is not possible I just want my product back that I paid $I no longer want a refund.
Regards,
*** ***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Carrier: Nonstop DeliveryThreshold Service Tracking #: *** This tracking number doesn't exist in their system.Answear is general way .where's second order?????????Where's refund for shipment cost for first stealing order?????My birthday is July wheres table ??/It looks like I have to celebrate without table set on floor,"Thanks" for Kohls for providing me the "best " gift ,everything in negative meaning.
Regards,
*** ***