Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointmentWe verified that packages in the Kohls.com
order ending in *** were lost in transitAs such, we initiated a credit for
these items in the amount of $55.95, which will post to the Kohl's Charge card
ending in in an average of seven daysAdditionally,
we verified that the
Kohls.com order ending in was not deliveredAccordingly, we issued a
credit in the amount of $12.23, which will post in an average of seven days to
the Discover card ending in ***Finally, Blue Kohl's Cash in the amount of
$was issued, via email, with a redemption period of days, in
compensation for the Kohl's Cash redeemed on this order

We
apologize for the disappointmentWe have reissued a $Kohl's Gift Card,
via mail, which will be received in an average of 7-business daysHowever,
we respectfully decline any additional reimbursement

The credits do reflect on our customers Kohl's accountIt does show we credited our customer $for order For Order 7006584440, it does show that we credit $At this time, we consider the matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon further research we are able to confirm that the
Rachel Ray Cucina 12-pcHard-Anodized Nonstick Cookware Set rebate was set up
and specific to the vendor of the merchandiseWe advise the
customer to
contact the vendor directly regarding the status and desired resolution of this
rebateWe apologize for any additional disappointment

We have applied a credit in the amount of $to our customer's Kohl's Charge ending in Please advise our customer to please allow 3-business days for it to post

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do want to say it cost $to overnight the package but I guess this is middle ground
Regards,
*** ***

We have provided the address to our rebate department The rebate will be processedOur customer should receive it within 5-weeks

Once the redemption dates have passed, Kohls.com and our
store registers will no longer accept Kohl's CashIn the past, stores may have
made an exception to our policy to honor expired coupons;
however, going
forward this will not be the case and our policy will now be enforced
Regrettably, we are unable to accommodate your request to honor the Kohl's
CashWe apologize for any inconvenience

Upon review of our customer's concern, it shows we did process a credit in the amount of $to the Kohl's Charge ending in on January 255,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was offered an exchange in the form of an item I never intended to purchaseIf the error had been mine, I would agreeHowever, the store represented the item incorrectlyThe packaging indicated two stools were being sold when they only sold oneIn the case where the store misrepresents an item, a full refund should be offeredOr at the very least, allow the consumer to exchange for a higher priced item and pay the difference, or in my scenario, the exchange was $difference ($vs the $original item)I was willing to lose the dollar, and walk away with replacement items that I could potentially use, but instead was forced to purchase something that I have no use for
Regards,
*** ***

We
deeply apologize about the inconvenience; however, we would need this product
back in our inventory before we can release a refund to the original form of tenderAs such, please have our
customer return this item to her nearest Kohl's store, located at; *** *** *** ***
***, MA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The email I received from Kohls.com appears to be a different amountPerhaps the shipping was not to be creditedI am FINE with only receiving the amount provided in the email I received, but would like clarification so I know what to expect to see in my bank account.
Regards,
*** ***

It appears our customer has already been credited as of February 05, For Order 7709702165, we processed a credit for $on January 17, to their Kohl's Charge For Order 6971824737, we applied two credits, one in the amount of $and the 2nd for $which was applied to
the Kohl's Charge tendered Please advise our customer to allow 3-business days for this to post on their account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the exact same thing they have promised for the past months and have not delivered on. I would rather have the $refunded to my credit card so I am not forced to do business with Kohl's Corporation again to get my daughter's $Crhistmas present amount back. If Kohl's Corporation follows through on this promise I will consider this matter closed. I will reject Kohl's offer until such time as I receive the refund to my Mastercard and the giftcard in the mail. Please check back with me on March 31, 2017, to see if this matter is resolved
Regards,
*** ***

As
the coupon was redeemable from November through December 6, in store and
online, we stand behind our previous decision and consider this matter closed

In order for us to research our customer's concernWe are requesting our customer provide an order number so we can look into our customer's concern further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My apologies for dragging this out - the final refund deposit cleared my account this morningThank you for making this right - it's appreciatedI now fully consider the matter closed and my coffers fully remunerated
Regards,
Tyler ***

We apologize for the disappointmentWe verified that both gift cards are being shipped to the recipientHowever, as a courtesy, we refunded $to the VISA card ending in 4247, on December 15, which will post in an average of seven daysThe recipient is more than welcome to keep the extra gift
card that was issued

Our records show a return for Kohls.com order #*** was processed on 12/20/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience